Cisco Unified CallManager Device Package
5.0.4 (2127-1)
Release Notes Version 4
These Device Package release notes contain important
information about installation procedures and resolved caveats for Cisco
Unified CallManager Device Package release 5.0.4(2127-1).
Note: Before you install this Cisco Unified CallManager Device Package, Cisco recommends that you review the “Important Notes” section for information about issues that may affect your system.
Determining the Software Version
Compatibility Matrix and Supported Upgrades
Important Notes & Recommendations
Resolved Caveats for Cisco Unified CallManager Device
Package
Locale Installer for Cisco Unified CallManager
Cisco Product Security Overview
Reporting Security Problems in Cisco Products
Obtaining Technical Assistance
Cisco Technical Support Website
Definitions of Service Request Severity
Obtaining Additional Publications and Information
This document provides installation instructions
for this Cisco Unified CallManager Device Package and endpoint related
changes.
Note: Failure to follow installation instructions as described may result in inconsistent Cisco Unified CallManager behavior.
Make sure that you install and configure this
release of Cisco Unified CallManager on approved Cisco hardware. You can access
the correct Cisco-approved server configuration at the following URL: http://www.cisco.com/en/US/products/hw/voiceapp/ps378/prod_brochure_list.html.
You can determine the version of Cisco Unified
CallManager software that is running on your server by accessing Cisco Unified
CallManager Administration and then clicking Help/About.
This Cisco Unified CallManager Device Package
release is compatible with the following Cisco Unified CallManager versions.
|
5.0(4) |
Note: Review the Show/Software on the Cisco Unified OS Administration in order to determine what, if any Device Package you currently have installed. It is recommended to not install an older version of the Device Package.
NOTE: Be
aware that the release of Cisco IP telephony
Endpoint firmware: http://www.cisco.com/cgi-bin/tablebuild.pl/ip-7900ser Endpoint documentation, including release notes: http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/english/
Cisco Unified CallManager Device Package 5.0.(2127-1) includes the following firmware versions:
Device type |
Load name |
Version |
Installation
Wrapper On CCO |
|
ATA |
ata-3.2.3-sccp |
3.2(3.0) |
|
|
Digital Access WS-X6608 |
6608-4.0.0.28-mgcp |
4.0(0.28) |
|
|
|
6608cfb-4.0.0.01-sccp |
4.0(0.1) |
|
|
Media Termination Point WS-X6608 |
6608mtp-4.0.0.04-sccp |
4.0(0.4) |
|
|
Analog Access WS-X6624 |
6624-4.0.0.12-mgcp |
4.0(0.12) |
|
|
IP Phone 7902 |
7902-8.0.2-sccp |
8.0(2.0) |
|
|
IP Phone 7905 |
7905-8.0.1.1-sip |
8.0(1.1) |
|
|
IP Phone 7905 |
7905-8.0.2-sccp |
8.0(2.0) |
|
|
IP Phone 7910 |
7910-5.0.7.0-sccp |
5.0(7.0) |
|
|
IP Phone 7911_7906 |
7911_7906-sccp.8-2-1 |
8.2(1.0) |
|
|
IP Phone 7911_7906 |
7911_7906-sip.8-2-1 |
8.2(1.0) |
|
|
IP Phone 7912 |
7912-8.0.1.1-sip |
8.0(1.1) |
|
|
IP Phone 7912 |
7912-8.0.2-sccp |
8.0(2.0) |
|
|
IP Phone 7914 |
7914-sccp.5-0-2 |
5.0(2.0) |
|
|
IP Phone 7920 |
7920-sccp.3-0-1 |
3.0(1.0) |
|
|
IP Phone 7921 |
7921-sccp.1-0-1 |
1.0(1.0) |
|
|
IP Phone 7935 |
7935-3-2-16-0-sccp |
3.2(16.0) |
|
|
IP Phone 7936 |
7936-3-3-13-0-sccp |
3.3(13.0) |
|
|
IP Phone 7940-7960 |
7940-7960-8.4.00-sip |
8.4(0.0) |
|
|
IP Phone 7940-7960 |
7940-7960-sccp.8-0-4 |
8.0(4.0) |
|
|
IP Phone 7941_7961 |
7941_7961-sccp.8-2-1 |
8.2(1.0) |
|
|
IP Phone 7941_7961 |
7941_7961-sip.8-2-1 |
8.2(1.0) |
|
|
IP Phone 7970_7971 |
7970_7971-sccp.8-2-1 |
8.2(1.0) |
|
|
IP Phone 7970_7971 |
7970_7971-sip.8-2-1 |
8.2(1.0) |
|
|
IP Phone 7985 |
7985-4-1-3-0-sccp |
4.1(3.0) |
Cisco
provides the following guidance to help you successfully install and/or upgrade
Cisco Unified CallManager software:
·
To minimize call-processing interruptions during the
upgrade process, make sure that all servers are running the same version of
Cisco Unified CallManager software before beginning this upgrade.
·
Make sure that the servers are online
before you begin this Device Package installation.
Note: Cisco recommends that you apply this Device
Package during a maintenance window.
Procedure
NOTE: Apply this patch to all of your Cisco
Unified CallManager servers, beginning with the publisher server and TFTP
server.
When applying this Device Package to enable new
device support, a cluster-wide reboot is required for those devices to register
successfully. A clusterwide reboot IS NOT required when running to
update existing firmware/support.
Note: In order to change the loads manually, you
do NOT need to reinstall this Device Package. The new files will be present in
the TFTP folder. Go to CCMAdmin->Device->Device Settings->Device
Defaults and manually change the name of the load file (for specific device(s))
to the new load and click UPDATE.
Note: If
you are rebooting the cluster, the next step does not need to be done.
The Cisco TFTP service now must be stopped
and restarted on the TFTP server, then reset the
affected devices for them to upgrade to the new load.
The Device Package cannot be uninstalled. However, you can change
the device defaults for devices you wish to roll back. From the Cisco
Unified CallManager Administration page go to System/Device/Device
Settings/Device Defaults and set the devices that were changed previously back
to their previous firmware setting. Select update, and then reset those
devices.
Log
File Information
The
system creates log files which may be viewed via the following process:
· Using Cisco Unified CallManager
Serviceability Real-Time Monitoring Tool, select Trace & Log Central\Remote
Browse\Install and Upgrade Logs.
· Using Cisco Unified CallManager
Serviceability Real-Time Monitoring Tool, select Trace & Log Central\Collect
Files\Install and Upgrade Logs.
· Using Cisco Unified CallManager
Serviceability Real-Time Monitoring Tool, select Trace & Log Central\Query
Wizard\Install and Upgrade Logs.
· Using Cisco Unified CallManager
Serviceability Real-Time Monitoring Tool, select Trace & Log
Central\Schedule Collection\Install and Upgrade Logs.
This Device Package includes the following resolved
caveats:
|
5.0.4.2127-1 |
|
|
Check-in 7921 firmware to CallManager |
|
5.0.4.2126-1 |
|
|
Checkin 7935 3216 files to clearcase for 5X
CCM loads |
|
5.0.4.2123-2 |
|
|
Adding 821 firmware to CallManager |
|
5.0.4.2121-1 |
|
|
Adding 821 features to CCM 33 41 42 5 |
|
5.0.4.2118-1 |
|
|
TNP Phones fw Cop files check in for 504
Device Packs |
|
|
NewCall and EndCall should not be mandatory
softkeys |
|
5.0.4.2117-1
|
|
|
7920 3.0.1 FIrmware and XML Schema Check In |
|
|
3.0.1 English Dictionary Check In |
|
|
Update 7921 CSV and XML files for FCS |
|
5.0.4.2116-1
|
|
|
6608 T1 cas channel rejects outbound calls |
|
5.0.4.2115-1
|
|
|
No web access cfg option for 794161 in CCM
device configuration page |
|
5.0.4.2114-1 |
|
|
6608 PRI Gateway stayed up even when CCM
lost connection |
|
5.0.4.2112-1
|
|
|
Update 7921 CSV file to add Prefer Alternate
Script option |
|
5.0.4.1101-2
|
|
|
Add 7921 support files (CSV, XML, GIF) to
CCM |
|
5.0.3.1102-2 |
|
|
Add 7921 support files (CSV, XML, GIF) to
CCM |
|
5.0.2.1105-1 |
|
|
7911-Add support for Vieo |
|
5.0.2.1104-1 |
|
|
79067911 Checkin user guide and update |
|
5.0.2.1103-1 |
|
|
Make 7906 |
|
|
Security config options for 7960 SCCP phone
are missing from admin GUI |
7905G/7912G (SIP):
|
Under certain conditions, pressing
Redial during blind transfer may dial the wrong number. |
|
|
The Cisco Unified IP Phone 7905/12 may
not register or configure in centralized TFTP environment. |
|
|
"Warning" header format is
incorrect. |
|
|
The Cisco Unified IP Phone 7912G-A
does not obtain an IP address when voice and access VLANs are the same. |
|
|
Add Subscription-State header to
NOTIFY response per RFC 3265 requirement. |
7906G/7911G
(SIP):
|
Identifier |
Summary |
|
Call forward no answer from SCCP to
SIP phone failed |
|
|
PLAR result is short dial tone prior
to invite being sent |
|
|
SetLamp request from TAPI application
does not turn on the lamp |
|
|
Phone disconnects if it doesn't accept
SDP body in a re-invite |
|
|
SIP line not obey Retain Forward
Information service parameter |
|
|
Anonymous versus. Private when Privacy
is enabled |
|
|
Ack is sent to 0.0.0.0 when DNS lookup
of record-route header fails |
|
|
Phone does not renew IP address if reservation
is changed on the DHCP server |
|
|
Phone User Preference > Rings
window UI is (Overlapping) |
|
|
NTP fails to sync to time server |
|
|
Display shows restricted connected
number (Anonymous) in diversion header |
|
|
7911 GL Mode SLR increases by 5 dB |
|
|
http
//www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid= |
|
|
Initial voice clipping on phone |
|
|
Phone interdigit timeout is not reset
after each digit is selected |
|
|
Phone does not send DHCP traffic to
the PC port |
|
|
SIP phone files should be removed
during recovery |
|
|
UDP phones show incorrect registration
status |
|
|
7970 line reports as unregistered, but
its not, after failover |
|
|
Partial UI freeze on the phone when
selecting service buttons rapidly |
|
|
Message button yields simultaneous
voice prompt and dial tone |
|
|
Phone update response is missing the
From tag |
|
|
Caller crashes after failover/fallback
on call managers and SRST |
|
|
Hold and Resume on Barger fails for
G.729 codec |
|
|
Phone wont update line and call manager
status during a DHCP refresh |
|
|
Line drop fails to drop the call when
the phone is in the off-hook state with dial tone |
|
|
Callback does not work when speed dial
exists before the line |
|
|
Callback to busy line fails if digest
authentication is on the phone |
|
|
Distinctive ring fails if the called phone
is on an active call |
|
|
Display on the phone is incorrect in a
transfer |
|
|
CallBack softkey is not grayed out for
wrong numbers |
|
|
Meetme transfer causes the phone to
core dump |
|
|
Phone failed to resume remote held
causes phone to send wrong invite |
|
|
Phone does not show CFwdAll indication
for a forwarded phone on SRST |
|
|
AutoAnswer fails if 1st call is
cancelled after a second call comes in |
|
|
Remote held shared line hangs when
Cisco Unified CallManager is down |
|
|
Delay four seconds prior to invite for
dial during CallBack PLAR scenario |
|
|
Shared line select does not work when
digest is enabled |
|
|
During CFA to voicemail, voicemail
string is not localized |
|
|
Transfer does not work properly |
|
|
Shared line does not put up a select
mark when transferring |
|
|
Phone fails to come back from SRST |
|
|
Phone does not fallback shows
Restarting |
|
|
Active calls failover to SRST fail
after some time |
|
|
|
|
|
Phone does not resubscribe after a
Cisco Unified CallManager reboot is detected |
|
|
Crash on a Barge attempt of a barged
line |
|
|
Cfwdall fails when SRST is in redirect
mode |
|
|
Cfwdall fails to come back on Cisco
Unified CallManager after fallback from SRST |
|
|
Call fails when no dial plan and
registered to SRST |
7911G/7906G
(SCCP):
|
Identifier |
Summary |
|
Phone not renewing IP address if
reservation changed on DHCP server |
|
|
SSH with Cisco Unified CallManager
5.x-performance hit during login |
|
|
Phone accepting duplicate IP |
|
|
Kernel shutdown bugcode = 0x95 with
upgrade |
|
|
Phone can not boot up after
RESET/power cycle |
|
|
Alerting state softkeys are incorrect
when EndCall key is removed |
|
|
Unable to disable PC port permanently |
|
|
Phone stops playing RingBack when
second call comes |
|
|
Console log shows "SYSMSG Kernel
Shutdown bugcode = 0x67" |
|
|
LOADS filename extension displayed in
upgrade UI |
|
|
AEC receive and send lose sync |
|
|
First incoming call cannot be answer
if second one is connected first |
|
|
First incoming call cannot be answer
if second one is connected first |
|
|
my_name gets corrupted in dhcp.conf
file |
|
|
DHCP recv socket error on bad address |
|
|
DHCP recv socket error on bad address |
|
|
dsp ingress frame timestamp not
following RTP RFC3550 |
|
|
"show inventory" CLI output
not adhering to the specification |
|
|
Titan DSP host could 32-bit read
between DSP firmware two 16-bit writes |
|
|
FSCK stuck in deadlock with syslogd |
|
|
Phone keeps crashing with Cisco
Unified CallManager Assistant phone configuration |
|
|
Cisco IP Phone 7911 SLR is 5 dB softer
than required, its ok in GL mode |
|
|
mDoS tool icmpsic crashes phone on
Bugtrap 0x93 |
|
|
EM login prompt displayed on Japanese
phone |
|
|
Phone sends corrupted RFC2833 packets
when SRTP enabled for call |
|
|
Cisco Unified IP Phone sends en as
Accept-Language even when Japanese locale is set |
7920G (SCCP):
|
Identifier |
Summary |
|
Full localization support for French, German,
Japanese, Norwegian. |
|
|
The Cisco Unified Wireless IP Phone
7920 needs to support EAP-FAST. |
|
|
The Site Survey screen on the phone
needs to display the AP host name. |
|
|
The Cisco Unified Wireless IP Phone
7920 does not refresh the date and time everyday. |
|
|
The Cisco Unified Wireless IP Phone
7920 does not display the phone web page. |
|
|
The Cisco Unified Wireless IP Phone 7920
has problems when port numbers other than 80 are used for HTTP. |
|
|
After using a non-primary line on the Cisco
Unified Wireless IP Phone 7920, the focus does not reset to the primary line.
|
|
|
When a user places a call, then
receives an inbound call, the call waiting tone takes precedence over the
ringback tone for the outgoing call. |
|
|
When receiving an incoming call while
connected to a call, then disconnecting the call, the incoming call does not
change from call waiting state to ringing state. |
|
|
Sometimes the name that is recorded in
Call History is incorrect, although the number is displayed correctly. |
|
|
The loud laser ring tone should to be included
as a ring tone choice in the phone. |
|
|
After using the Cisco 7920 Configuration
Utility to export the configuration file with a blank WPA Shared Key, the
Cisco Unified Wireless IP Phone 7920 can still associate to an AP if the
phone previously had a valid key. |
|
|
When using a headset, the ring tone
does not play through the headset. |
|
|
The Cisco Unified Wireless IP Phone
7920 does not support CiscoIPPhoneExecute XML object priority levels. |
|
|
After upgrading firmware to release
2.0, the non-primary service set IDs (SSIDs) are
removed from the phone configuration. |
|
|
The Cisco Unified Wireless IP Phone
7920 needs to provide automatic keypad lock functionality. |
|
|
The Cisco Unified Wireless IP Phone
7920 can roam unexpectedly to another access point (AP) with a better
received signal strength indicator (RSSI) value. |
|
|
The Cisco Unified Wireless IP Phone 7920
can take up to one minute to reconnect to the Cisco Unified CallManager after
getting disconnected. |
|
|
The Cisco Unified Wireless IP Phone
7920 should be less aggressive when sending scan requests. |
|
|
|
|
|
When scrolling up, the volume screen
can appear unexpectedly. |
|
|
When using the shared line on a Cisco
Unified Wireless IP Phone 7920, an incoming call cannot be answered easily
when that line is in use remotely. |
|
|
The Cisco Unified Wireless IP Phone
7920 can change focus to another line when a shared line is in use remotely. |
|
|
The Cisco Unified Wireless IP Phone
7920 requires a pause after entering the same number in a numeric field in
the CiscoIPPhoneInput XML object. |
|
|
The call display restrictions feature
does not work as specified for the Cisco Unified Wireless IP Phone 7920. |
|
|
When displaying the caller ID for
forwarded calls, only three characters display. |
|
|
The Cisco Unified Wireless IP Phone
7920 does not display correct information for visual Pickup notification for
Cisco Unified CallManager 4.2. |
|
|
Sometimes the Cisco Unified Wireless
IP Phone 7920 can have intermittent gaps in RTP transmission. |
|
|
Sometimes a 20-byte buffer can be
transmitted simultaneously. |
|
|
The Cisco Unified Wireless IP Phone
7920 sends the HTTP Request to port 80 when using relative URLs. |
|
|
When upgrading from release 1.x to 2.0 firmware, the transmission power and data rate are
not retained. |
|
|
Sometimes the Cisco Unified Wireless
IP Phone 7920 may not be able to register with Cisco Unified CallManager. |
|
|
When registering with Cisco Unified
CallManager 4.2 or 5.0, the date is incorrect. |
|
|
The Cisco Unified Wireless IP Phone
7920 adds a "?" to a URL although a query string already exists. |
|
|
Idle time may vary across different
phones and batteries independent of environment and utilization. |
|
|
Sometimes the RTP time stamp can be incorrect.
|
|
|
The Cisco Unified Wireless IP Phone
7920 requires a pause for an equation-type entry. |
|
|
The Cisco Unified Wireless IP Phone
7920 should not display the Input Option window when only a single character
is available. |
7935
(SCCP):
|
Bug ID |
Summary |
|
Cisco IP Conference Station 7935 will not
play DTMF tone for consecutive same digits. |
7936
(SCCP):
|
Bug ID |
Summary |
|
Cisco IP Conference Station 7935 will not
play DTMF tone for consecutive same digits. |
7960G/7940G
(SCCP):
|
Bug ID |
Summary |
|
The Placed Calls list is updated only when
a call connects instead of updating for all dialed calls. |
|
|
When the shared line on a Cisco
Unified IP Phone is busy, you cannot reset the phone. |
7960G/7940G
(SIP):
|
Identifier |
Summary |
|
Quality of ring tone is poor when set
to lower audible levels |
|
|
Confrn LCD ICON status needs to change
when UA is on HOLD |
|
|
Call forward no answer from SCCP to
SIP phone failed |
|
|
CDP code does not verify destination
MAC address |
|
|
Transfer can fail |
|
|
Ringing call in focus may not get
connected when handset offhook |
|
|
Cisco Unified IP Phone 7960 trapped in
reboot cycle if TFTP replies Access Violation |
|
|
REFER handling failure during a
conference call scenario |
|
|
SIP UDP phones show incorrect Cisco
Unified CallManager registration status |
|
|
R-URI and To in triggered INVITE
getting clipped at 256 characters |
|
|
IP phone sends malformed Hostname
option in DHCP request |
|
|
Incorrect parsing error for dDiversion
header |
|
|
Incorrect softkey display for GARP
Enabled parameter when unlocked |
|
|
407 without Contact-Info crashes the
IP phone |
|
|
Update SIP Cisco Unified IP Phone 7960
SIP built-in font to include new zero with a slash |
|
|
AutoAnswer fails if first call is
cancelled after second call comes in |
|
|
Stress run failure |
|
|
Transfer does not work properly for
SIP phones |
|
|
Cisco Unified IP Phone 7940 SIP sends
multiple BYE messages |
|
|
SIP phones fail to come back from SRST
|
|
|
Cisco Unified IP Phone 7960 sends
REGISTER message for a line even if registration is disabled |
|
|
Registration rejected for SRST when
standby proxy |
|
|
Call directories should only preserve
non-local SIP domains |
|
|
Phone does not resubscribe after Cisco
Unified CallManager reboot is detected |
|
|
Loss of digits when dialing
consultative calls |
|
|
Cfwdall fails when SRST is in redirect
mode |
|
|
Phone does sends END OPTION in
outgoing DHCP mesages |
7961G/7961G-GE/7941G/7941G-GE (SCCP):
|
Identifier |
Summary |
|
The headset icon does not wobble for
ringing AG widget |
|
|
Phone not renewing IP address if
reservation changed on DHCP server |
|
|
Phone stuck with prompt "Resetting"
after load updates |
|
|
Cisco Unified IP Phone UDI compliance |
|
|
Volume in GL mode affects both speaker
and handset |
|
|
SSH with Cisco Unified CallManager
5.x-performance hit during login |
|
|
Phone accepting duplicate IP |
|
|
Cisco Unified IP Phone
7941/7961/7970/7971 not sending DHCP traffic to PC port |
|
|
Kernel shutdown bugcode = 0x95 with
upgrade |
|
|
Phone can not boot up after RESET/power
cycle |
|
|
Hardware compatibility |
|
|
Unable to disable PC port permanently |
|
|
Phone stops playing RingBack when
second call comes |
|
|
Console log shows "SYSMSG Kernel
Shutdown bugcode = 0x67" |
|
|
LOADS filename extension displayed in
upgrade I |
|
|
ESPD on no espd.conf, set logging=2 |
|
|
Hard factory reset should not erase
rambox network settings |
|
|
Extra ESP messages on phone logs |
|
|
Bad propagation of debug flag |
|
|
my_name gets corrupted in dhcp.conf
file |
|
|
DHCP recv socket error on bad address |
|
|
DSP ingress frame timestamp not following
RTP RFC3550 |
|
|
"show inventory" CLI output
not adhering to the specification |
|
|
Titan dsp host could 32-bit read
between dsp firmware two 16-bit writes |
|
|
implement sched_yield() in DHCP |
|
|
FSCK stuck in deadlock with syslogd |
|
|
Handset volume is too high |
|
|
Broadcom phones SLR needs adjustment |
|
|
Cisco Unified IP Phone 7961/7941 LCD
controller must be reset at startup time |
|
|
Cisco Unified IP Phone 7911 GL mode
SLR increases by 5 dB |
|
|
mDoS tool icmpsic crashes phone on
Bugtrap 0x93 |
|
|
Phone sends corrupted RFC2833 packets
when SRTP enabled for call |
7961G/7961G-GE/7941G/7941G-GE (SIP):
|
Identifier |
Summary |
|
Call forward no answer from SCCP to
SIP phone failed |
|
|
PLAR result is short dial tone prior
to invite being sent |
|
|
SetLamp request from TAPI application
does not turn on the lamp |
|
|
Phone disconnects if it doesn't accept
SDP body in a re-invite |
|
|
SIP line not obey Retain Forward
Information service parameter |
|
|
Anonymous versus. Private when Privacy
is enabled |
|
|
Ack is sent to 0.0.0.0 when DNS lookup
of record-route header fails |
|
|
Phone does not renew IP address if
reservation is changed on the DHCP server |
|
|
Display shows restricted connected
number (Anonymous) in diversion header |
|
|
Initial voice clipping on phone |
|
|
Phone interdigit timeout is not reset
after each digit is selected |
|
|
Phone does not send DHCP traffic to
the PC port |
|
|
UDP phones show incorrect registration
status |
|
|
Partial UI freeze on the phone when
selecting service buttons rapidly |
|
|
Phone update response is missing the
From tag |
|
|
Caller crashes after failover/fallback
on call managers and SRST |
|
|
Hold and Resume on Barger fails for
G.729 codec |
|
|
Phone wont update line and call
manager status during a DHCP refresh |
|
|
Line drop fails to drop the call when
the phone is in the off-hook state with dial tone |
|
|
Callback does not work when speed dial
exists before the line |
|
|
Callback to busy line fails if digest
authentication is on the phone |
|
|
Distinctive ring fails if the called
phone is on an active call |
|
|
Display on the phone is incorrect in a
transfer scenario |
|
|
CallBack softkey is not grayed out for
wrong numbers |
|
|
Meetme transfer causes the phone to
core dump |
|
|
Phone failed to resume remote held
causes phone to send wrong invite |
|
|
Phone does not show CFwdAll indication
for a forwarded phone on SRST |
|
|
AutoAnswer fails if 1st call is
cancelled after a second call comes in |
|
|
Remote held shared line hangs when
Cisco Unified CallManager is down |
|
|
Delay four seconds prior to invite for
dial during CallBack PLAR scenario |
|
|
Shared line select does not work when
digest is enabled |
|
|
During CFA to voicemail, voicemail
string is not localized |
|
|
Phone User Preference > Rings
window UI is (Overlapping) |
|
|
http //www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid= |
|
|
Transfer does not work properly |
|
|
Shared line does not put up a select
mark when transferring |
|
|
Phone fails to come back from SRST |
|
|
Phone does not fallback shows
restarting |
|
|
Active calls failover to SRST fail
after some time |
|
|
|
|
|
Phone does not resubscribe after a
Cisco Unified CallManager reboot is detected |
|
|
Phone discards DTMF digits A,B,C,D |
|
|
Crash on a Barge attempt of a barged
line |
|
|
Cfwdall fails when SRST is in redirect
mode |
|
|
Cfwdall fails to come back on Cisco
Unified CallManager after fallback from SRST |
|
|
Call fails when no dial plan and
registered to SRST |
7970G/7971G-GE
(SCCP):
|
Identifier |
Summary |
|
The headset icon does not wobble for
ringing AG widget |
|
|
Phone stuck with prompt
"Resetting" after load updates |
|
|
Cisco Unified IP Phone UDI compliance |
|
|
Volume in GL mode affects both speaker
and handset |
|
|
SSH with Cisco Unified CallManager
5.x-performance hit during login |
|
|
Phone accepting duplicate IP |
|
|
Cisco Unified IP Phone
7941/7961/7970/7971 not sending DHCP traffic to PC port |
|
|
Kernel shutdown bugcode = 0x95 with |
|
|
Phone can not boot up after
RESET/power cycle |
|
|
Hardware compatibility |
|
|
Unable to disable PC port permanently |
|
|
Phone stops playing RingBack when
second call comes |
|
|
Console log shows "SYSMSG Kernel
Shutdown bugcode = 0x67" |
|
|
LOADS filename extension displayed in
upgrade UI |
|
|
ESPD on no espd.conf, set logging=2 |
|
|
Hard factory reset should not erase
rambox network settings |
|
|
Extra ESP messages on phone logs |
|
|
Bad propagation of debug flag |
|
|
my_name gets corrupted in dhcp.conf
file |
|
|
DHCP recv socket error on bad address |
|
|
dsp ingress frame timestamp not following
RTP RFC3550 |
|
|
"show inventory" CLI output
not adhering to the specification |
|
|
Titan dsp host could 32-bit read
between dsp firmware two 16-bit writes |
|
|
implement sched_yield() in DHCP |
|
|
FSCK stuck in deadlock with syslogd |
|
|
Handset volume is too high |
|
|
Cisco Unified IP Phone SLR needs
adjustment |
|
|
mDoS tool icmpsic crashes phone on
Bugtrap 0x93 |
|
|
Phone sends corrupted RFC2833 packets
when SRTP enabled for call |
7970G/7971G-GE
(SIP):
|
Identifier |
Summary |
|
Call forward no answer from SCCP to
SIP phone failed |
|
|
PLAR result is short dialtone prior to
invite being sent |
|
|
SetLamp request from TAPI application
does not turn on the lamp |
|
|
Phone disconnects if it doesn't accept
SDP body in a re-invite |
|
|
SIP line not obey Retain Forward Information
service parameter |
|
|
Anonymous versus. Private when Privacy
is enabled |
|
|
Ack is sent to 0.0.0.0 when DNS lookup
of record-route header fails |
|
|
Phone does not renew IP address if
reservation is changed on the DHCP server |
|
|
Display shows restricted connected number
(Anonymous) in diversion header |
|
|
Initial voice clipping on phone |
|
|
Phone interdigit timeout is not reset
after each digit is selected |
|
|
Phone does not send DHCP traffic to
the PC port |
|
|
UDP phones show incorrect registration
status |
|
|
Line reports as unregistered after
failover, but it is not |
|
|
Partial UI freeze on the phone when
selecting service buttons rapidly |
|
|
Message button yields simultaneous
voice prompt and dial tone |
|
|
Phone update response is missing the
From tag |
|
|
Caller crashes after failover/fallback
on call managers and SRST |
|
|
Hold and Resume on Barger fails for
G.729 codec |
|
|
Phone wont update line and call
manager status during a DHCP refresh |
|
|
Line drop fails to drop the call when
the phone is in the off-hook state with dial tone |
|
|
Callback does not work when speed dial
exists before the line |
|
|
Callback to busy line fails if digest
authentication is on the phone |
|
|
Distinctive ring fails if the called
phone is on an active call |
|
|
Display on the phone is incorrect in a
transfer scenario |
|
|
CallBack softkey is not grayed out for
wrong numbers |
|
|
Meetme transfer causes the phone to
core dump |
|
|
Phone failed to resume remote held
causes phone to send wrong invite |
|
|
Phone does not show CFwdAll indication
for a forwarded phone on SRST |
|
|
AutoAnswer fails if 1st call is
cancelled after a second call comes in |
|
|
Remote held shared line hangs when
Cisco Unified CallManager is down |
|
|
Delay four seconds prior to invite for
dial during CallBack PLAR scenario |
|
|
Shared line select does not work when
digest is enabled |
|
|
During CFA to voicemail, voicemail
string is not localized |
|
|
Phone User Preference > Rings window
UI is (Overlapping) |
|
|
NTP fails to sync to time server |
|
|
Transfer doesn't work properly |
|
|
Shared line does not put up a select
mark when transferring |
|
|
Phone fails to come back from SRST |
|
|
Phone does not fallback shows
Restarting |
|
|
Active calls failover to SRST fail
after some time |
|
|
|
|
|
Phone does not resubscribe after a
Cisco Unified CallManager reboot is detected |
|
|
Phone discards DTMF digits A,B,C,D |
|
|
Crash on a Barge attempt of a barged
line |
|
|
Cfwdall fails when SRST is in redirect
mode |
|
|
Cfwdall fails to come back on Cisco
Unified CallManager after fallback from SRST |
|
|
Call fails when there is no dial plan
and registered to SRST |
7985
(SCCP):
|
Missed/Received Call may not be logged
if Caller ID not present |
|
|
Phone crashed when 100 calls active
and remote side is lost |
|
|
7985 does not play the MLPP premption
tone |
|
|
7985 combines audio and video packet
counts in CMR |
|
|
7985 did not reset when requested by
the Call Manager |
|
|
Settings Erase softkey is displayed
even when config is locked |
|
|
Device ID in CDP messages should all
be in upper case |
|
|
7985 takes too long to re-register
when image load is not found |
|
|
7985 does not display To conference at
line button menu |
|
|
Hanging up the phone does not work
when failover occurs during call |
|
|
Phone should drop from full screen mode
during an incoming call |
|
|
7985 reboots if Option 150 is a String
Data-Type |
|
|
The popup window after pressing
Default should be more specific |
For optimal performance, be sure
that you use the Cisco Unified CallManager Locale Installer that is specific to
the version of Cisco Unified CallManager that you use. Be aware that all phrases may not display in
the desired locale when you upgrade to a different version of Cisco Unified
CallManager. Refer to the readme file
that is posted with the Cisco Unified CallManager Locale Installer software on
the following URL for the complete list of supported languages: http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/locinst/index.htm.
Each release of Cisco Unified
CallManager may support a different number of locales. The full suite of Locale
Installers that work with each applicable version of Cisco Unified CallManager
can be found on http://www.cisco.com after the English version becomes available. You can download the
Locale Installers for all languages that are supported with Cisco Unified
CallManager from the following location:
http://www.cisco.com/kobayashi/sw-center/telephony/callmgr/locale-installer.shtml.
Note: When using locales, Cisco recommends that you wait until the locale installer that specifically supports the version of Cisco Unified CallManager that you use becomes available before you upgrade your system. Because some incompatibilities may exist between releases, be sure to only use the locale installer that specifically supports your version of Cisco Unified CallManager.
Cisco documentation and additional literature are
available on Cisco.com. Cisco also provides several ways to obtain technical
assistance and other technical resources. These sections explain how to obtain
technical information from Cisco Systems.
Cisco.com
You can access the most current Cisco documentation
at this URL:
http://www.cisco.com/univercd/home/home.htm
You can access the Cisco website at this URL:
You can access international Cisco websites at this
URL:
http://www.cisco.com/public/countries_languages.shtml
For additional information about Cisco Unified
CallManager, refer to the following documentation:
To access the documentation suite for voice
products, navigate to the following URL:
http://www.cisco.com/univercd/cc/td/doc/product/voice/.
To access the latest software upgrades and related
documentation for
Cisco Unified CallManager, navigate to the following URL and then choose the
applicable version: http://www.cisco.com/kobayashi/sw-center/sw-voice.shtml.
Cisco
documentation and additional literature are available in a Documentation DVD
package, which may have shipped with your product. The Documentation DVD is
updated regularly and may be more current than printed documentation. The Documentation
DVD package is available as a single unit.
Registered
Cisco.com users (Cisco direct customers) can order a Cisco Documentation DVD
(product number DOC-DOCDVD=) from the Ordering tool or Cisco
Cisco
Ordering tool:
http://www.cisco.com/en/US/partner/ordering/
Cisco
http://www.cisco.com/go/marketplace/
You can find instructions for ordering
documentation at this URL:
http://www.cisco.com/univercd/cc/td/doc/es_inpck/pdi.htm
You can order Cisco documentation in these ways:
You can send comments about technical documentation
to [email protected].
You can submit comments by using the response card
(if present) behind the front cover of your document or by writing to the
following address:
Cisco Systems
Attn: Customer Document Ordering
We appreciate your comments.
Cisco Product Security Overview
Cisco provides a free online Security Vulnerability
Policy portal at this URL: http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html
From this site, you can perform these tasks:
A current list of security advisories and notices
for Cisco products is available at this URL:
http://www.cisco.com/go/psirt
If you prefer to see advisories and notices as they
are updated in real time, you can access a Product Security Incident Response
Team Really Simple Syndication (PSIRT RSS) feed from this URL:
http://www.cisco.com/en/US/products/products_psirt_rss_feed.html
Cisco is
committed to delivering secure products. We test our products internally before
we release them, and we strive to correct all vulnerabilities quickly. If you
think that you might have identified a vulnerability in a Cisco product,
contact PSIRT:
We
encourage you to use Pretty Good Privacy (PGP) or a compatible product to
encrypt any sensitive information that you send to Cisco. PSIRT can work from
encrypted information that is compatible with PGP versions 2.x through
8.x. Never use a revoked or an expired
encryption key. The correct public key to use in your correspondence with PSIRT
is the one that has the most recent creation date in this public key server
list:
http://pgp.mit.edu:11371/pks/lookup?search=psirt%40cisco.com&op=index&exact=on
In an
emergency, you can also reach PSIRT by telephone:
Obtaining Technical Assistance
For all customers, partners, resellers, and
distributors who hold valid Cisco service contracts, Cisco Technical Support
provides 24-hour-a-day, award-winning technical assistance. The Cisco Technical
Support Website on Cisco.com features extensive online support resources. In
addition, Cisco Technical Assistance Center (TAC) engineers provide telephone
support. If you do not hold a valid Cisco service contract, contact your
reseller.
The Cisco Technical Support Website provides online
documents and tools for troubleshooting and resolving technical issues with
Cisco products and technologies. The website is available 24 hours a day, 365
days a year, at this URL:
http://www.cisco.com/techsupport
Access to all tools on the Cisco Technical Support
Website requires a Cisco.com user ID and password. If you have a valid service
contract but do not have a user ID or password, you can register at this
URL: http://tools.cisco.com/RPF/register/register.do
Note: Use
the Cisco Product Identification (CPI) tool to locate your product serial
number before submitting a web or phone request for service. You can access the
CPI tool from the Cisco Technical Support Website by clicking the Tools &
Resources link under Documentation & Tools. Choose Cisco Product
Identification Tool from the Alphabetical Index drop-down list, or click the
Cisco Product Identification Tool link under Alerts & RMAs. The CPI tool
offers three search options: by product ID or model name; by tree view; or for
certain products, by copying and pasting show command output. Search results
show an illustration of your product with the serial number label location
highlighted. Locate the serial number label on your product and record the
information before placing a service call.
Using the online TAC Service Request Tool is the
fastest way to open S3 and S4 service requests. (S3 and S4 service requests are
those in which your network is minimally impaired or for which you require
product information.) After you describe your situation, the TAC Service
Request Tool provides recommended solutions. If your issue is not resolved
using the recommended resources, your service request is assigned to a Cisco
TAC engineer. The TAC Service Request Tool is located at this URL: http://www.cisco.com/techsupport/servicerequest
For S1 or S2 service requests or if you do not have
Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests
are those in which your production network is down or severely degraded.) Cisco
TAC engineers are assigned immediately to S1 and S2 service requests to help
keep your business operations running smoothly.
To open a service request by telephone, use one of
the following numbers:
Asia-Pacific: +61 2 8446 7411
(Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553-2447
For a complete list of Cisco TAC contacts, go to
this URL:
http://www.cisco.com/techsupport/contacts
Definitions of Service Request Severity
To ensure that all service requests are reported in
a standard format, Cisco has established severity definitions.
Severity 1 (S1)—Your network is “down,” or there is
a critical impact to your business operations. You and Cisco will commit all
necessary resources around the clock to resolve the situation.
Severity 2 (S2)—Operation of an existing network is
severely degraded, or significant aspects of your business operation are negatively
affected by inadequate performance of Cisco products. You and Cisco will commit
full-time resources during normal business hours to resolve the situation.
Severity 3 (S3)—Operational performance of your
network is impaired, but most business operations remain functional. You and
Cisco will commit resources during normal business hours to restore service to
satisfactory levels.
Severity 4 (S4)—You require information or
assistance with Cisco product capabilities, installation, or configuration. There
is little or no effect on your business operations.
Obtaining Additional Publications and Information
Information about Cisco products, technologies, and
network solutions is available from various online and printed sources.
· Cisco
· Cisco Press publishes
a wide range of general networking, training and certification titles. Both new
and experienced users will benefit from these publications. For current Cisco
Press titles and other information, go to Cisco Press at this URL: http://www.ciscopress.com/
· Packet magazine is the Cisco
Systems technical user magazine for maximizing Internet and networking
investments. Each quarter, Packet delivers coverage of the latest industry
trends, technology breakthroughs, and Cisco products and solutions, as well as
network deployment and troubleshooting tips, configuration examples, customer
case studies, certification and training information, and links to scores of
in-depth online resources. You can access Packet magazine at this URL: http://www.cisco.com/packet
· iQ Magazine is the
quarterly publication from Cisco Systems designed to help growing companies
learn how they can use technology to increase revenue, streamline their
business, and expand services. The publication identifies the challenges facing
these companies and the technologies to help solve them, using real-world case
studies and business strategies to help readers make sound technology investment
decisions. You can access iQ Magazine at this
URL: http://www.cisco.com/go/iqmagazine
· Internet Protocol
Journal is a quarterly journal published by Cisco Systems for engineering
professionals involved in designing, developing, and operating public and
private internets and intranets. You can access the Internet Protocol Journal
at this URL: http://www.cisco.com/ipj
· World-class
networking training is available from Cisco. You can view current offerings at
this URL: http://www.cisco.com/en/US/learning/index.html
C
All other
trademarks mentioned in this document or Website are the property of their
respective owners. The use of the word partner does not imply a partnership
relationship between Cisco and any other company. (0501R)
Copyright ©
2006 Cisco Systems, Inc. All rights reserved.