Cisco Unified CallManager Device Package 5.1.3 (2104-1)

Release Notes

 

These Device Package release notes contain important information about installation procedures and resolved caveats for Cisco Unified CallManager Device Package release 5.1.3(2104-1).

Introduction   2

System Requirements  2

Determining the Software Version   3

Compatibility Matrix and Supported Upgrades  3

Firmware Versions  3

Important Notes & Recommendations  5

Installation Instructions  5

Uninstallation Instructions  6

Resolved Caveats for Cisco Unified CallManager Device Package   7

Locale Installer for Cisco Unified CallManager  9

Obtaining Documentation   9

Documentation DVD   10

Ordering Documentation   10

Documentation Feedback  10

Cisco Product Security Overview   11

Reporting Security Problems in Cisco Products  11

Obtaining Technical Assistance   12

Cisco Technical Support Website   12

Submitting a Service Request  12

Definitions of Service Request Severity  13

Obtaining Additional Publications and Information   13

 

 

Introduction

 

This document provides installation instructions for this Cisco Unified CallManager Device Package and endpoint related changes. 

 

System Requirements

Make sure that you install and configure this release of Cisco Unified CallManager on approved Cisco hardware. You can access the correct Cisco-approved server configuration at the following URL:  http://www.cisco.com/en/US/products/hw/voiceapp/ps378/prod_brochure_list.html.

Determining the Software Version

You can determine the version of Cisco Unified CallManager software that is running on your server by accessing Cisco Unified CallManager Administration and then clicking Help/About. 

Compatibility Matrix and Supported Upgrades

This Cisco Unified CallManager Device Package release is compatible with the following Cisco Unified CallManager versions.

5.1(3)

 

 

Firmware Versions

 

Cisco Unified CallManager Device Package 5.1.3(2104-1) includes the following firmware versions:

 

Device-type	Load-name	Version
3911_3951-sip	3911_3951-sip.8-1-1b	8.1(1.0)
6608	6608-4.0.0.31-mgcp	D00404000031.bin/D0054322.bin
6608cfb	6608cfb-4.0.0.02-sccp	C00104000002.bin/C002E031.bin
6608mtp	6608mtp-4.0.0.05-sccp	M00104000005.bin/M002E031.bin
6624	6624-4.0.0.12-mgcp	A00204000012.bin/A0034322.bin
7902	7902-8.0.2-sccp	8.0(2.0)
7905	7905-8.0.1.1-sip	8.0(1.1)
7905	7905-8.0.2-sccp	8.0(2.0)
7910	7910-5.0.7.0-sccp	5.0(7.0)
7911_7906-sccp	7911_7906-sccp.8-3-3SR2	8.3(3.0)
7911_7906-sip	7911_7906-sip.8-3-3SR2	8.3(3.0)
7912	7912-8.0.1.1-sip	8.0(1.1)
7912	7912-8.0.2-sccp	8.0(2.0)
7914-sccp	7914-sccp.5-0-2	5.0(2.0)
7920-sccp	7920-sccp.3-0-2	3.0(2.0)
7921-sccp	7921-sccp.1-1-1	1.1(1.0)
7931-sccp	7931-sccp.8-3-1	8.3(1.0)
7935	7935-3-2-17-0-sccp	3.2(17.0)
7936	7936-3-3-14-0-sccp	3.3(14.0)
7937-sccp	7937-sccp.1-0-1	1.0(1.0)
7940-7960	7940-7960-8.6.02-sip	8.6(2.0)
7940-7960-sccp	7940-7960-sccp.8-0-8	8.0(8.0)
7941_7961-sccp	7941_7961-sccp.8-3-3SR2	8.3(3.0)
7941_7961-sip	7941_7961-sip.8-3-3SR2	8.3(3.0)
7942_7962-sccp	7942_7962-sccp.8-3-3SR2	8.3(3.0)
7942_7962-sip	7942_7962-sip.8-3-3SR2	8.3(3.0)
7945_7965-sccp	7945_7965-sccp.8-3-3SR2	8.3(3.0)
7945_7965-sip	7945_7965-sip.8-3-3SR2	8.3(3.0)
7970_7971-sccp	7970_7971-sccp.8-3-3SR2	8.3(3.0)
7970_7971-sip	7970_7971-sip.8-3-3SR2	8.3(3.0)
7975-sccp	7975-sccp.8-3-3SR2	8.3(3.0)
7975-sip	7975-sip.8-3-3SR2	8.3(3.0)
7985	7985-4-1-5-0-sccp	4.1(5.0)
ATA	ata-3.2.3-sccp	3.2(3.0)

 

 

 

Important Notes & Recommendations

 

Cisco provides the following guidance to help you successfully install and/or upgrade Cisco Unified CallManager software:

• Cisco highly recommends that you upgrade all servers in the cluster sequentially, beginning with the publisher, followed by the TFTP server, if applicable, to the same version of Cisco Unified CallManager software; otherwise call-processing interruptions may occur.

 

• The Software Installer is located on the Cisco Unified OS Administration web page.

 

·         To minimize call-processing interruptions during the upgrade process, make sure that all servers are running the same version of Cisco Unified CallManager software before beginning this upgrade. 

 

·         Make sure that the servers are online before you begin this Device Package installation.

 

 

 

Installation Instructions

 

 

 

 

Procedure

 

NOTE: Apply this patch to all of your Cisco Unified CallManager servers, beginning with the publisher server and TFTP server.

 

When applying this Device Package to enable new device support, a cluster-wide reboot is required for those devices to register successfully.   A clusterwide reboot IS NOT required when running to update existing firmware/support.

For Cisco Unified CallManager 5.1, you must do all software installations and upgrades by using the Software Upgrades menu options. The system can upload and process only software that Cisco Systems approved. You cannot install or use third-party or Windows-based software applications that you may have been using with a previous version of Cisco Unified CallManager with Cisco Unified CallManager 5.1.

1. Using your web browser, login to the Cisco Unified Communications Operating System Administration web page
2. Under the Software Upgrades menu, select Install/Upgrade.
3. Fill in the appropriate values in the Software Location section for the file you downloaded above, and click Next.
4. In the Available Software drop-down box, select the file you downloaded above, and click Next.
5. After validating the MD5 has the correct value, click Next.
6. In the Warning box, verify you have selected the correct firmware, then click Install.
7. Check that you received a Success message.

 

 

 

Uninstallation Instructions

 

The Device Package cannot be uninstalled. However, you can change the device defaults for devices you wish to roll back.  From the Cisco Unified CallManager Administration page go to System/Device/Device Settings/Device Defaults and set the devices that were changed previously back to their previous firmware setting.  Select update, and then reset those devices.

 

 

Log File Information

 

The system creates log files which may be viewed via the following process:

·         Using Cisco Unified CallManager Serviceability Real-Time Monitoring Tool, select Trace & Log Central\Remote Browse\Install and Upgrade Logs.  

·         Using Cisco Unified CallManager Serviceability Real-Time Monitoring Tool, select Trace & Log Central\Collect Files\Install and Upgrade Logs.  

·         Using Cisco Unified CallManager Serviceability Real-Time Monitoring Tool, select Trace & Log Central\Query Wizard\Install and Upgrade Logs.  

·         Using Cisco Unified CallManager Serviceability Real-Time Monitoring Tool, select Trace & Log Central\Schedule Collection\Install and Upgrade Logs.  

 

Resolved Caveats for Cisco Unified CallManager Device Package

This Device Package includes the following resolved caveats:

 

5.1.3.2104-1
CSCsm49041	Check-in Cisco 7921 firmware version 1.1(1) to CallManager
CSCsj18895	PLKs on 83 phones have labels when talking to pre60 CCM

 

5.1.3.1114-1
CSCsm13605	Update 7921 CSV and XML files for Release 1.1 FCS

 

5.1.3.1113-1
CSCsl65408	E1 Port on WS6608 542 not replying to external ping ICMP packets

 

5.1.3.1111-1
CSCsl82891	Check-in Cisco 7921 firmware version 1.0(5) to CallManager
CSCsl07792	3911 CLI command shows wrong network locale information

 

5.1.3.1109-1
CSCsl54578	7985-Need to checkin cmterm_7985.4-1-5-0.bin to all relevant CUCM branch

 

5.1.3.1108-1
CSCsk17414	7911 LCD glimmer flicker when neon light is on

 

5.1.3.1107-1
CSCsl37601	Adding 833Sr2 to all CUCM builds
CSCsl30824	Removing eHook feature from 1106 31 4161 and 7071 phone models

 

5.1.3.1104-1
CSCsl03211	Adding 833 to CUCM
CSCsl03191	Adding 833 features
CSCsk60093	Update the QED setting for the 7937 phone guide
CSCsk48211	Extra button templates are displayed for 7937

 

5.1.3.1103-2
CSCsk99823	Offcluster HTTP Requests Do Not Close Connection
CSCsk70885	Faststart used with CTI RP can cause mediaexchange to fail
CSCsi00741	MN User cannot remove MP credentials

 

5.1.3.1103-1
CSCsk90299	Checkin enabler of 3911 in CM branches
CSCsi96604	7985 Can not disable advertisement of g.722 codec
CSCsg66279	Call Manager changes MGCP call ID value from CRCX to MDCX for same call

 

5.1.3.1102-1
CSCsk60991	Check-in Cisco 7921 firmware version 1.0(4) to CallManager
CSCsk37353	Loosing words in ibutton help when wrapping text

 

5.1.3.1101-1
CSCsk15356	KeepAlive interval with CM6608 CFBMTP resources

 

 

 

 

 

 

 

 

 

 

 

Locale Installer for Cisco Unified CallManager

 

For optimal performance, be sure that you use the Cisco Unified CallManager Locale Installer that is specific to the version of Cisco Unified CallManager that you use.  Be aware that all phrases may not display in the desired locale when you upgrade to a different version of Cisco Unified CallManager.  Refer to the readme file that is posted with the Cisco Unified CallManager Locale Installer software on the following URL for the complete list of supported languages:  http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/locinst/index.htm.

 

Each release of Cisco Unified CallManager may support a different number of locales. The full suite of Locale Installers that work with each applicable version of Cisco Unified CallManager can be found on http://www.cisco.com after the English version becomes available. You can download the Locale Installers for all languages that are supported with Cisco Unified CallManager from the following location:  http://www.cisco.com/kobayashi/sw-center/telephony/callmgr/locale-installer.shtml.

 

Obtaining Documentation

Cisco documentation and additional literature are available on Cisco.com. Cisco also provides several ways to obtain technical assistance and other technical resources. These sections explain how to obtain technical information from Cisco Systems.

 

Cisco.com

You can access the most current Cisco documentation at this URL:

http://www.cisco.com/univercd/home/home.htm

 

You can access the Cisco website at this URL:

http://www.cisco.com/

 

You can access international Cisco websites at this URL:

http://www.cisco.com/public/countries_languages.shtml

 

For additional information about Cisco Unified CallManager, refer to the following documentation:

To access the documentation suite for voice products, navigate to the following URL:  http://www.cisco.com/univercd/cc/td/doc/product/voice/.

To access the latest software upgrades and related documentation for
Cisco Unified CallManager, navigate to the following URL and then choose the applicable version:  http://www.cisco.com/kobayashi/sw-center/sw-voice.shtml.

 

Documentation DVD

 

Cisco documentation and additional literature are available in a Documentation DVD package, which may have shipped with your product. The Documentation DVD is updated regularly and may be more current than printed documentation. The Documentation DVD package is available as a single unit.

 

Registered Cisco.com users (Cisco direct customers) can order a Cisco Documentation DVD (product number DOC-DOCDVD=) from the Ordering tool or Cisco Marketplace.

 

Cisco Ordering tool:

http://www.cisco.com/en/US/partner/ordering/

 

Cisco Marketplace:

http://www.cisco.com/go/marketplace/

 

Ordering Documentation

 

You can find instructions for ordering documentation at this URL:

http://www.cisco.com/univercd/cc/td/doc/es_inpck/pdi.htm

 

You can order Cisco documentation in these ways:

 

• Registered Cisco.com users (Cisco direct customers) can order Cisco product documentation from the Ordering tool:  http://www.cisco.com/en/US/partner/ordering/index.shtml

 

• Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco Systems Corporate Headquarters (California, USA) at 408 526-7208 or, elsewhere in North America, by calling 1 800 553-NETS (6387).

Documentation Feedback

 

You can send comments about technical documentation to [email protected].

 

You can submit comments by using the response card (if present) behind the front cover of your document or by writing to the following address:

 

Cisco Systems

Attn: Customer Document Ordering

170 West Tasman Drive

San Jose, CA 95134-9883

 

We appreciate your comments.

Cisco Product Security Overview

Cisco provides a free online Security Vulnerability Policy portal at this URL:   http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html

 

From this site, you can perform these tasks:

• Report security vulnerabilities in Cisco products.
• Obtain assistance with security incidents that involve Cisco products.
• Register to receive security information from Cisco.

 

A current list of security advisories and notices for Cisco products is available at this URL:  http://www.cisco.com/go/psirt

 

If you prefer to see advisories and notices as they are updated in real time, you can access a Product Security Incident Response Team Really Simple Syndication (PSIRT RSS) feed from this URL:

http://www.cisco.com/en/US/products/products_psirt_rss_feed.html

Reporting Security Problems in Cisco Products

Cisco is committed to delivering secure products. We test our products internally before we release them, and we strive to correct all vulnerabilities quickly. If you think that you might have identified a vulnerability in a Cisco product, contact PSIRT:

• Emergencies — [email protected]
• Nonemergencies — [email protected]

 

We encourage you to use Pretty Good Privacy (PGP) or a compatible product to encrypt any sensitive information that you send to Cisco. PSIRT can work from encrypted information that is compatible with PGP versions 2.x through 8.x.  Never use a revoked or an expired encryption key. The correct public key to use in your correspondence with PSIRT is the one that has the most recent creation date in this public key server list:

http://pgp.mit.edu:11371/pks/lookup?search=psirt%40cisco.com&op=index&exact=on

 

In an emergency, you can also reach PSIRT by telephone:

• 1 877 228-7302
• 1 408 525-6532

 

Obtaining Technical Assistance

For all customers, partners, resellers, and distributors who hold valid Cisco service contracts, Cisco Technical Support provides 24-hour-a-day, award-winning technical assistance. The Cisco Technical Support Website on Cisco.com features extensive online support resources. In addition, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not hold a valid Cisco service contract, contact your reseller.

 

Cisco Technical Support Website

 

The Cisco Technical Support Website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The website is available 24 hours a day, 365 days a year, at this URL:

http://www.cisco.com/techsupport

 

Access to all tools on the Cisco Technical Support Website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL:  http://tools.cisco.com/RPF/register/register.do

 

 

Submitting a Service Request

 

Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco TAC engineer. The TAC Service Request Tool is located at this URL:  http://www.cisco.com/techsupport/servicerequest

 

For S1 or S2 service requests or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco TAC engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.

 

To open a service request by telephone, use one of the following numbers:

Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)

EMEA: +32 2 704 55 55

USA: 1 800 553-2447

 

For a complete list of Cisco TAC contacts, go to this URL:

http://www.cisco.com/techsupport/contacts

Definitions of Service Request Severity

 

To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.

 

Severity 1 (S1)—Your network is “down,” or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.

 

Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.

 

Severity 3 (S3)—Operational performance of your network is impaired, but most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.

 

Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.

Obtaining Additional Publications and Information

Information about Cisco products, technologies, and network solutions is available from various online and printed sources.

 

·         Cisco Marketplace provides a variety of Cisco books, reference guides, and logo merchandise. Visit Cisco Marketplace, the company store, at this URL:  http://www.cisco.com/go/marketplace/

 

·         Cisco Press publishes a wide range of general networking, training and certification titles. Both new and experienced users will benefit from these publications. For current Cisco Press titles and other information, go to Cisco Press at this URL:  http://www.ciscopress.com/

 

·         Packet magazine is the Cisco Systems technical user magazine for maximizing Internet and networking investments. Each quarter, Packet delivers coverage of the latest industry trends, technology breakthroughs, and Cisco products and solutions, as well as network deployment and troubleshooting tips, configuration examples, customer case studies, certification and training information, and links to scores of in-depth online resources. You can access Packet magazine at this URL:  http://www.cisco.com/packet

 

·         iQ Magazine is the quarterly publication from Cisco Systems designed to help growing companies learn how they can use technology to increase revenue, streamline their business, and expand services. The publication identifies the challenges facing these companies and the technologies to help solve them, using real-world case studies and business strategies to help readers make sound technology investment decisions. You can access iQ Magazine at this URL:  http://www.cisco.com/go/iqmagazine

 

·         Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering professionals involved in designing, developing, and operating public and private internets and intranets. You can access the Internet Protocol Journal at this URL: http://www.cisco.com/ipj

 

·         World-class networking training is available from Cisco. You can view current offerings at this URL:  http://www.cisco.com/en/US/learning/index.html

 

 

 

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