Message Contents

The following contact information can be configured on the switch:

Name of the contact person

Phone number of the contact person

E-mail address of the contact person

Mailing address to which replacement parts must be shipped, if required

Site ID of the network where the site is deployed

Contract ID to identify the service contract of the customer with the service provider

Table 4-4 describes the short text formatting option for all message types.

Table 4-4 Short Text Messages
Data Item	Description
Device identification	Configured device name
Date/time stamp	Time stamp of the triggering event
Error isolation message	Plain English description of triggering event
Alarm urgency level	Error level such as that applied to system message

Table 4-5, Table 4-6, and Table 4-7 display the information contained in plain text and XML messages.

Table 4-5 Reactive Event Message Format
Data Item (Plain text and XML)	Description (Plain text and XML)	XML Tag (XML only)
Time stamp	Date and time stamp of event in ISO time notation: YYYY-MM-DDTHH:MM:SS. Note The time zone or daylight savings time (DST) offset from UTC has already been added or subtracted. T is the hardcoded limiter for the time.	/mml/header/time - ch:EventTime
Message name	Name of message. Specific event names are listed in the "Event Triggers" topic.	/mml/header/name
Message type	Specifically “Call Home.”	/mml/header/type - ch:Type
Message group	Specifically “reactive.”	/mml/header/group
Severity level	Severity level of messag.	/mml/header/level - aml-block:Severity
Source ID	Product type for routing.	/mml/header/source - ch:Series
Device ID	Unique device identifier (UDI) for end device generating message. This field should empty if the message is non-specific to a fabric switch. Format is type@Sid@serial, where: type is the product model number from backplane SEEPROM. @ is a separator character. Sid is “C,” identifying the serial ID as a chassis serial number. serial is the number identified by the Sid field. Example: DS-C9509@C@12345678	/mml/ header/deviceId
Customer ID	Optional user-configurable field used for contract info or other ID by any support service.	/mml/header/customerID - ch:CustomerId
Contract ID	Optional user-configurable field used for contract info or other ID by any support service.	/mml/header/contractId - ch:ContractId>
Site ID	Optional user-configurable field used for Cisco-supplied site ID or other data meaningful to alternate support service.	/mml/header/siterId - ch:SiteId
Server ID	If the message is generated from the fabric switch, it is the unique device identifier (UDI) of the switch. Format is type@Sid@serial, where: type is the product model number from backplane SEEPROM. @ is a separator character. Sid is “C” identifying the serial ID as a chassis serial number. serial is the number identified by the Sid field. Example: DS-C9509@C@12345678	/mml/header/serverId - -blank-
Message description	Short text describing the error.	/mml/body/msgDesc - ch:MessageDescription
Device name	Node that experienced the event. This is the host name of the device.	/mml/body/sysName - ch:SystemInfo/Name
Contact name	Name of person to contact for issues associated with the node experiencing the event.	/mml/body/sysContact - ch:SystemInfo/Contact
Contact e-mail	E-mail address of person identified as contact for this unit.	/mml/body/sysContacte-mail - ch:SystemInfo/Contacte-mail
Contact phone number	Phone number of the person identified as the contact for this unit.	/mml/body/sysContactPhone Number - ch:SystemInfo/ContactPhone Number
Street address	Optional field containing street address for RMA part shipments associated with this unit.	/mml/body/sysStreetAddress - ch:SystemInfo/StreetAddress
Model name	Model name of the switch. This is the specific model as part of a product family name.	/mml/body/chassis/name - rme:Chassis/Model
Serial number	Chassis serial number of the unit.	/mml/body/chassis/serialNo - rme:Chassis/SerialNumber
Chassis part number	Top assembly number of the chassis.	/mml/body/fru/partNo - rme:chassis/Card/PartNumber
Chassis hardware version	Hardware version of chassis.	/mml/body/chassis/hwVersion - rme:Chassis/HardwareVersion
Supervisor module software version	Top level software version.	/mml/body/fru/swVersion - rme:chassis/Card/SoftwareIde ntity
Affected FRU name	Name of the affected FRU generating the event message.	/mml/body/fru/name - rme:chassis/Card/Model
Affected FRU serial number	Serial number of affected FRU.	/mml/body/fru/serialNo - rme:chassis/Card/SerialNumb er
Affected FRU part number	Part number of affected FRU.	/mml/body/fru/partNo - rme:chassis/Card/PartNumber
FRU slot	Slot number of FRU generating the event message.	/mml/body/fru/slot - rme:chassis/Card/LocationWit hinContainer
FRU hardware version	Hardware version of affected FRU.	/mml/body/fru/hwVersion - rme:chassis/Card/SoftwareIde ntity
FRU software version	Software version(s) running on affected FRU.	/mml/body/fru/swVersion - rme:chassis/Card/SoftwareIde ntity
Command output name	The exact name of the issued command.	/mml/attachments/attachment/ name - aml-block:Attachment/Name
Attachment type	Specifically command output.	/mml/attachments/attachment/ type - aml-block:Attachment type
MIME type	Normally text or plain or encoding type.	/mml/attachments/attachment/ mime - aml-block:Attachment/Data encoding
Command output text	Output of command automatically executed.	/mml/attachments/attachment/ atdata - aml-block:Attachment/Data

Table 4-6 Inventory Event Message Format
Data Item (Plain text and XML)	Description (Plain text and XML)	XML Tag (XML only)
Time stamp	Date and time stamp of event in ISO time notation: YYYY-MM-DDTHH:MM:SS. Note The time zone or daylight savings time (DST) offset from UTC has already been added or subtracted. T is the hardcoded limiter for the time.	/mml/header/time - ch:EventTime
Message name	Name of message. Specifically “Inventory Update” Specific event names are listed in the "Event Triggers" topic.	/mml/header/name
Message type	Specifically “Inventory Update.”	/mml/header/type - ch-inv:Type
Message group	Specifically “proactive.”	/mml/header/group
Severity level	Severity level of inventory event is level 2.	/mml/header/level - aml-block:Severity
Source ID	Product type for routing at Cisco. Specifically “MDS 9000.”	/mml/header/source - ch-inv:Series
Device ID	Unique Device Identifier (UDI) for end device generating message. This field should empty if the message is non-specific to a fabric switch. Format is type@Sid@serial, where: type is the product model number from backplane SEEPROM. @ is a separator character. Sid is “C” identifying the serial ID as a chassis serial number. serial is the number identified by the Sid field. Example: DS-C9509@C@12345678	/mml/ header /deviceId
Customer ID	Optional user-configurable field used for contact info or other ID by any support service.	/mml/header/customerID - ch-inv:CustomerId
Contract ID	Optional user-configurable field used for contact info or other ID by any support service.	/mml/header/contractId - ch-inv:ContractId>
Site ID	Optional user-configurable field, can be used for Cisco-supplied site ID or other data meaningful to alternate support service.	/mml/header/siterId - ch-inv:SiteId
Server ID	If the message is generated from the fabric switch, it is the Unique device identifier (UDI) of the switch. Format is type@Sid@serial, where: type is the product model number from backplane SEEPROM. @ is a separator character. Sid is “C” identifying the serial ID as a chassis serial number. serial is the number identified by the Sid field. Example: DS-C9509@C@12345678	/mml/header/serverId - -blank-
Message description	Short text describing the error.	/mml/body/msgDesc - ch-inv:MessageDescription
Device name	Node that experienced the event.	/mml/body/sysName - ch-inv:SystemInfo/Name
Contact name	Name of person to contact for issues associated with the node experiencing the event.	/mml/body/sysContact - ch-inv:SystemInfo/Contact
Contact e-mail	E-mail address of person identified as contact for this unit.	/mml/body/sysContacte-mail - ch-inv:SystemInfo/Contacte- mail
Contact phone number	Phone number of the person identified as the contact for this unit.	/mml/body/sysContactPhone Number - ch-inv:SystemInfo/ContactPh oneNumber
Street address	Optional field containing street address for RMA part shipments associated with this unit.	/mml/body/sysStreetAddress - ch-inv:SystemInfo/StreetAddr ess
Model name	Model name of the unit. This is the specific model as part of a product family name.	/mml/body/chassis/name - rme:Chassis/Model
Serial number	Chassis serial number of the unit.	/mml/body/chassis/serialNo - rme:Chassis/SerialNumber
Chassis part number	Top assembly number of the chassis.	/mml/body/fru/partNo - rme:chassis/Card/PartNumber
Chassis hardware version	Hardware version of chassis.	/mml/body/fru/hwVersion - rme:chassis/Card/SoftwareIde ntity
Supervisor module software version	Top level software version.	/mml/body/fru/swVersion - rme:chassis/Card/SoftwareIde ntity
FRU name	Name of the affected FRU generating the event message.	/mml/body/fru/name - rme:chassis/Card/Model
FRU s/n	Serial number of FRU.	/mml/body/fru/serialNo - rme:chassis/Card/SerialNumb er
FRU part number	Part number of FRU.	/mml/body/fru/partNo - rme:chassis/Card/PartNumber
FRU slot	Slot number of FRU.	/mml/body/fru/slot - rme:chassis/Card/LocationWi thinContainer
FRU hardware version	Hardware version of FRU.	/mml/body/fru/hwVersion - rme:chassis/Card/SoftwareIde ntity
FRU software version	Software version(s) running on FRU.	/mml/body/fru/swVersion - rme:chassis/Card/SoftwareIde ntity
Command output name	The exact name of the issued command.	/mml/attachments/attachment /name - aml-block:Attachment/Name
Attachment type	Specifically command output.	/mml/attachments/attachment /type - aml-block:Attachment type
MIME type	Normally text or plain or encoding type.	/mml/attachments/attachment /mime - aml-block:Attachment/Data encoding
Command output text	Output of command automatically executed after event categories (see "Event Triggers" topic).	/mml/attachments/attachment /atdata - aml-block:Attachment/Data

Table 4-7 User-Generated Test Message Format
Data Item (Plain text and XML)	Description (Plain text and XML)	XML Tag (XML only)
Time stamp	Date and time stamp of event in ISO time notation: YYYY-MM-DDTHH:MM:SS. Note The time zone or daylight savings time (DST) offset from UTC has already been added or subtracted. T is the hardcoded limiter for the time.	/mml/header/time - ch:EventTime
Message name	Name of message. Specifically test message for test type message. Specific event names listed in the "Event Triggers" topic).	/mml/header/name
Message type	Specifically “Test Call Home.”	/mml/header/type - ch:Type
Message group	This field should be ignored by the receiving Call Home processing application, but may be populated with either “proactive” or “reactive.”	/mml/header/group
Severity level	Severity level of message, test Call Home message.	/mml/header/level - aml-block:Severity
Source ID	Product type for routing.	/mml/header/source - ch:Series
Device ID	Unique device identifier (UDI) for end device generating message. This field should empty if the message is nonspecific to a fabric switch. Format is type@Sid@serial, where: type is the product model number from backplane SEEPROM. @ is a separator character. Sid is “C” identifying the serial ID as a chassis serial number. serial is the number identified by the Sid field. Example: DS-C9509@C@12345678	/mml/ header /deviceId
Customer ID	Optional user-configurable field used for contract info or other ID by any support service.	/mml/header/customerID - ch:CustomerId
Contract ID	Optional user-configurable field used for contract info or other ID by any support service.	/mml/header/contractId - ch:ContractId
Site ID	Optional user-configurable field used for Cisco-supplied site ID or other data meaningful to alternate support service.	/mml/header/siterId - ch:SiteId
Server ID	If the message is generated from the fabric switch, it is the Unique device identifier (UDI) of the switch. Format is type@Sid@serial, where: type is the product model number from backplane SEEPROM. @ is a separator character. Sid is “C” identifying the serial ID as a chassis serial number. serial is the number identified by the Sid field. Example: “DS-C9509@C@12345678	/mml/header/serverId - -blank-
Message description	Short text describing the error.	/mml/body/msgDesc - ch:MessageDescription
Device name	Switch that experienced the event.	/mml/body/sysName - ch:SystemInfo/Name
Contact name	Name of person to contact for issues associated with the node experiencing the event.	/mml/body/sysContact - ch:SystemInfo/Contact
Contact e-mail	E-mail address of person identified as contact for this unit.	/mml/body/sysContacte-mai l - ch:SystemInfo/Contacte-mai l
Contact phone number	Phone number of the person identified as the contact for this unit.	/mml/body/sysContactPhone Number - ch:SystemInfo/ContactPhon eNumber
Street address	Optional field containing street address for RMA part shipments associated with this unit.	/mml/body/sysStreetAddress - ch:SystemInfo/StreetAddres s
Model name	Model name of the switch. This is the specific model as part of a product family name.	/mml/body/chassis/name - rme:Chassis/Model
Serial number	Chassis serial number of the unit.	/mml/body/chassis/serialNo - rme:Chassis/SerialNumber
Chassis part number	Top assembly number of the chassis. For example, 800-xxx-xxxx.	/mml/body/fru/partNo - rme:chassis/Card/PartNumb er
Command output text	Output of command automatically executed after event categories.	/mml/attachments/attachmen t/atdata - aml-block:Attachment/Data
MIME type	Normally text or plain or encoding type.	/mml/attachments/attachmen t/mime - aml-block:Attachment/Data encoding
Attachment type	Specifically command output.	/mml/attachments/attachmen t/type - aml-block:Attachment type
Command output name	The exact name of the issued command.	/mml/attachments/attachmen t/name - aml-block:Attachment/Nam e