3.9.3. Dm3post-Defined Diagnostic Codes

3.9.3. Dm3post-Defined Diagnostic Codes

In addition to the POST diagnostic codes retrieved from SRAM, it is necessary to define diagnostic codes for all possible error conditions that can occur during dm3post's execution. Table 3 lists the dm3post-defined diagnostic codes and associated error conditions. The legend for Table 3 is as follows:

Diag Code 1 - the diagnostic code returned from SRAM diagnostic location 1 or the dm3post-defined diagnostic code.
Diag Code 2 - the diagnostic code returned from SRAM diagnostic location 2 or the dm3post-defined diagnostic code
Windows - X indicates that the message is supported on the Windows platform
Linux - X indicates that the message is supported on the Linux platform
Message / Action - the message displayed and the associated action to be taken

Table 3. Dm3post Output Messages
Diag Code 1 Diag Code 2 Windows Linux Message / Action

Diagnostic Codes returned by POST
Error messages returned in diagMsg to calling routine

0x00 OR 0x01 Test # in Progress X X Message ERROR: Power On Self Test (test name) timed out for board in slot nn, bus nn. Diagnostic codes: 0xnn 0xnn

Action Rerun dm3post. If the problem persists, provide the error message and diagnostic codes to Dialogic customer support.

0x03 0xFC X X Message SUCCESS: Power On Self Test passed for board in slot nn, bus nn. Diagnostic Codes: 0x03 0xFC

Action None

Test# which Failed Test# which Failed X X Message ERROR: Power On Self Test (test name) failed for board in slot nn, bus nn. Diagnostic Codes: 0xnn 0xnn

Action Provide the error message and diagnostic codes to Dialogic customer support.

Invalid combination of diagnostic codes X X Message ERROR: Invalid results from Power On Self Test for board in slot nn, bus nn. Diagnostic Codes: 0xnn 0xnn

Action
Provide the error message and diagnostic codes to Dialogic customer support.

0xFF 0x01 X X Message ERROR: Invalid entry. Valid range for slot number is [0 - 31]. Diagnostic Codes: 0xFF 0x01

Action Rerun dm3post and provide a valid slot number.

0xFF 0x02 X X Message ERROR: No DM3 board found with slot nn and bus nn. Diagnostic Codes: 0xFF 0x02

Action Provide the error message and diagnostic codes to Dialogic customer support.

0xFF 0x03 X X Message ERROR: Slot number must be entered. Diagnostic Codes: 0xFF 0x03

Action Rerun dm3post and provide a valid slot number.

0xFF 0x04 X X Message ERROR: Only one slot number may be entered. Diagnostic Codes: 0xFF 0x04

Action Rerun dm3post and provide a valid slot number.

0xFF 0x05 X X Message ERROR: Only one bus number may be entered. Diagnostic Codes: 0xFF 0x05

Action Rerun dm3post and provide a valid bus number.

0xFF 0x06 X X Message ERROR: Ambiguous slot number. Must enter bus number to uniquely identify board. Diagnostic Codes: 0xFF 0x06

Action Rerun dm3post and provide valid slot and bus numbers.

0xFF 0x07 X X Message ERROR: qMsgVarFieldPut() failed. Error code = nnn. Diagnostic Codes: 0xFF 0x07

Action Provide the error message and diagnostic codes to Dialogic customer support.

0xFF 0x08 X X Message ERROR: Board must be stopped/reset before diagnostics can run. Diagnostic Codes: 0xFF 0x08

Action Provide the error message and diagnostic codes to Dialogic customer support.

0xFF 0x30 X
Message ERROR: mntEnumMpathDevice() failed. Error code = nnn. Diagnostic Codes: 0xFF 0x30

Action Provide the error message and diagnostic codes to Dialogic customer support.

0xFF 0x31 X
Message ERROR: CreateFile() failed. Error code = nnn. Diagnostic Codes: 0xFF 0x31

Action Provide the error message and diagnostic codes to Dialogic customer support.

0xFF 0x32 X
Message ERROR: mntAllocateMMB() failed. Error code = nnn. Diagnostic Codes: 0xFF 0x32

Action Provide the error message and diagnostic codes to Dialogic customer support.

0xFF 0x33 X
Message ERROR: mntSendPostMessage() failed. Error code = nnn. Diagnostic Codes: 0xFF 0x33

Action Provide the error message and diagnostic codes to Dialogic customer support.

0xFF 0x34 X
Message ERROR: mntResetBoard() failed. Error code = nnn. Diagnostic Codes: 0xFF 0x34

Action Provide the error message and diagnostic codes to Dialogic customer support.

0xFF 0x35 X
Message ERROR: NCM_GetValueEx() - <error msg>. Diagnostic Codes: 0xFF 0x35

Action Provide the error message and diagnostic codes to Dialogic customer support.

0xFF 0x36 X
Message ERROR: NCM_GetInstalledDevices() - <error msg>. Diagnostic Codes: 0xFF 0x36

Action Provide the error message and diagnostic codes to Dialogic customer support.

0xFF 0x37 X
Message ERROR: mntGetPOSTLocationContent() failed. Error code = nnn. Diagnostic Codes: 0xFF 0x37

Action Provide the error message and diagnostic codes to Dialogic customer support.

0xFF 0x38 X
Message ERROR: Invalid entry. Valid range for bus number is [0-6]. Diagnostic Codes: 0xFF 0x38

Action Rerun dm3post and provide a valid bus number.

0xFF 0x39 X
Message ERROR: DeviceIoControl() failed. Diagnostic Codes: 0xFF 0x39

Action Provide the error message and diagnostic codes to Dialogic customer support.

0xFF 0x50
X Message ERROR: Invalid entry. Valid range for bus number is [0 - 7]. Diagnostic Codes: 0xFF 0x50

Action Rerun dm3post and provide a valid bus number.

0xFF 0x51
X Message ERROR: qDrvSetInterface() failed. Error code = nnn. Diagnostic Codes: 0xFF 0x51

Action Provide the error message and diagnostic codes to Dialogic customer support.

0xFF 0x52
X Message ERROR: qQueueOpen() failed. Error code = nnn. Diagnostic Codes: 0xFF 0x52

Action Provide the error message and diagnostic codes to Dialogic customer support.

0xFF 0x53
X Message ERROR: qQueueBind() failed. Error code = nnn. Diagnostic Codes: 0xFF 0x53

Action Provide the error message and diagnostic codes to Dialogic customer support.

0xFF 0x54
X Message ERROR: qDrvBrdMap() failed. Error code = nnn. Diagnostic Codes: 0xFF 0x54

Action Provide the error message and diagnostic codes to Dialogic customer support.

0xFF 0x55
X Message ERROR: qDrvReportBoards() failed. Error code = nnn. Diagnostic Codes: 0xFF 0x55

Action Provide the error message and diagnostic codes to Dialogic customer support.

0xFF 0x56
X Message ERROR: qDrvReportBrdStates() failed. Error code = nnn. Diagnostic Codes: 0xFF 0x56

Action Provide the error message and diagnostic codes to Dialogic customer support.

0xFF 0x57
X Message ERROR: qDrvBrdShutdown() failed. Error code = nnn. Diagnostic Codes: 0xFF 0x57

Action Provide the error message and diagnostic codes to Dialogic customer support.

0xFF 0x58
X Message ERROR: qDrvBrdGetDiagState() failed. Error code = nnn. Diagnostic Codes: 0xFF 0x58

Action Provide the error message and diagnostic codes to Dialogic customer support.

0xFF 0x59
X Message ERROR: qDrvBrdStart() failed. Error code = nnn. Diagnostic Codes: 0xFF 0x59

Action Provide the error message and diagnostic codes to Dialogic customer support.

0xFF 0x5A
X Message ERROR: qDrvProtStart() failed. Error code = nnn. Diagnostic Codes: 0xFF 0x5A

Action Provide the error message and diagnostic codes to Dialogic customer support.

0xFF 0x5B
X Message ERROR: Unable to retrieve board state for board in slot nn, bus nn. Diagnostic Codes: 0xFF 0x5B

Action Provide the error message and diagnostic codes to Dialogic customer support.

0xFF 0x5C
X Message ERROR: qMsgAllocate() failed. Error code = nnn. Diagnostic Codes: 0xFF 0x5C

Action Provide the error message and diagnostic codes to Dialogic customer support.

0xFF 0x5D
X Message ERROR: qMsgWrite() failed. Error code = nnn. Diagnostic Codes: 0xFF 0x5D

Action Provide the error message and diagnostic codes to Dialogic customer support.

0xFF 0x5E
X Message ERROR: qDrvBrdConfig() failed. Error code = nnn. Diagnostic Codes: 0xFF 0x5E

Action Provide the error message and diagnostic codes to Dialogic customer support.

0xFF 0x5F
X Message ERROR: qMsgRead() failed. Error code = nnn. Diagnostic Codes: 0xFF 0x5F

Action Provide the error message and diagnostic codes to Dialogic customer support.

**Table 3. Dm3post Output Messages**
Diag Code 1	Diag Code 2	Windows	Linux	Message / Action
Diagnostic Codes returned by POST	Error messages returned in diagMsg to calling routine
0x00 OR 0x01	Test # in Progress	X	X	Message	ERROR: Power On Self Test (test name) timed out for board in slot nn, bus nn. Diagnostic codes: 0xnn 0xnn
				Action	Rerun dm3post. If the problem persists, provide the error message and diagnostic codes to Dialogic customer support.
0x03	0xFC	X	X	Message	SUCCESS: Power On Self Test passed for board in slot nn, bus nn. Diagnostic Codes: 0x03 0xFC
				Action	None
Test# which Failed	Test# which Failed	X	X	Message	ERROR: Power On Self Test (test name) failed for board in slot nn, bus nn. Diagnostic Codes: 0xnn 0xnn
				Action	Provide the error message and diagnostic codes to Dialogic customer support.
Invalid combination of diagnostic codes	X	X	Message	ERROR: Invalid results from Power On Self Test for board in slot nn, bus nn. Diagnostic Codes: 0xnn 0xnn
				Action	Provide the error message and diagnostic codes to Dialogic customer support.
0xFF	0x01	X	X	Message	ERROR: Invalid entry. Valid range for slot number is [0 - 31]. Diagnostic Codes: 0xFF 0x01
				Action	Rerun dm3post and provide a valid slot number.
0xFF	0x02	X	X	Message	ERROR: No DM3 board found with slot nn and bus nn. Diagnostic Codes: 0xFF 0x02
				Action	Provide the error message and diagnostic codes to Dialogic customer support.
0xFF	0x03	X	X	Message	ERROR: Slot number must be entered. Diagnostic Codes: 0xFF 0x03
				Action	Rerun dm3post and provide a valid slot number.
0xFF	0x04	X	X	Message	ERROR: Only one slot number may be entered. Diagnostic Codes: 0xFF 0x04
				Action	Rerun dm3post and provide a valid slot number.
0xFF	0x05	X	X	Message	ERROR: Only one bus number may be entered. Diagnostic Codes: 0xFF 0x05
				Action	Rerun dm3post and provide a valid bus number.
0xFF	0x06	X	X	Message	ERROR: Ambiguous slot number. Must enter bus number to uniquely identify board. Diagnostic Codes: 0xFF 0x06
				Action	Rerun dm3post and provide valid slot and bus numbers.
0xFF	0x07	X	X	Message	ERROR: qMsgVarFieldPut() failed. Error code = nnn. Diagnostic Codes: 0xFF 0x07
				Action	Provide the error message and diagnostic codes to Dialogic customer support.
0xFF	0x08	X	X	Message	ERROR: Board must be stopped/reset before diagnostics can run. Diagnostic Codes: 0xFF 0x08
				Action	Provide the error message and diagnostic codes to Dialogic customer support.
0xFF	0x30	X		Message	ERROR: mntEnumMpathDevice() failed. Error code = nnn. Diagnostic Codes: 0xFF 0x30
				Action	Provide the error message and diagnostic codes to Dialogic customer support.
0xFF	0x31	X		Message	ERROR: CreateFile() failed. Error code = nnn. Diagnostic Codes: 0xFF 0x31
				Action	Provide the error message and diagnostic codes to Dialogic customer support.
0xFF	0x32	X		Message	ERROR: mntAllocateMMB() failed. Error code = nnn. Diagnostic Codes: 0xFF 0x32
				Action	Provide the error message and diagnostic codes to Dialogic customer support.
0xFF	0x33	X		Message	ERROR: mntSendPostMessage() failed. Error code = nnn. Diagnostic Codes: 0xFF 0x33
				Action	Provide the error message and diagnostic codes to Dialogic customer support.
0xFF	0x34	X		Message	ERROR: mntResetBoard() failed. Error code = nnn. Diagnostic Codes: 0xFF 0x34
				Action	Provide the error message and diagnostic codes to Dialogic customer support.
0xFF	0x35	X		Message	ERROR: NCM_GetValueEx() - <error msg>. Diagnostic Codes: 0xFF 0x35
				Action	Provide the error message and diagnostic codes to Dialogic customer support.
0xFF	0x36	X		Message	ERROR: NCM_GetInstalledDevices() - <error msg>. Diagnostic Codes: 0xFF 0x36
				Action	Provide the error message and diagnostic codes to Dialogic customer support.
0xFF	0x37	X		Message	ERROR: mntGetPOSTLocationContent() failed. Error code = nnn. Diagnostic Codes: 0xFF 0x37
				Action	Provide the error message and diagnostic codes to Dialogic customer support.
0xFF	0x38	X		Message	ERROR: Invalid entry. Valid range for bus number is [0-6]. Diagnostic Codes: 0xFF 0x38
				Action	Rerun dm3post and provide a valid bus number.
0xFF	0x39	X		Message	ERROR: DeviceIoControl() failed. Diagnostic Codes: 0xFF 0x39
				Action	Provide the error message and diagnostic codes to Dialogic customer support.
0xFF	0x50		X	Message	ERROR: Invalid entry. Valid range for bus number is [0 - 7]. Diagnostic Codes: 0xFF 0x50
				Action	Rerun dm3post and provide a valid bus number.
0xFF	0x51		X	Message	ERROR: qDrvSetInterface() failed. Error code = nnn. Diagnostic Codes: 0xFF 0x51
				Action	Provide the error message and diagnostic codes to Dialogic customer support.
0xFF	0x52		X	Message	ERROR: qQueueOpen() failed. Error code = nnn. Diagnostic Codes: 0xFF 0x52
				Action	Provide the error message and diagnostic codes to Dialogic customer support.
0xFF	0x53		X	Message	ERROR: qQueueBind() failed. Error code = nnn. Diagnostic Codes: 0xFF 0x53
				Action	Provide the error message and diagnostic codes to Dialogic customer support.
0xFF	0x54		X	Message	ERROR: qDrvBrdMap() failed. Error code = nnn. Diagnostic Codes: 0xFF 0x54
				Action	Provide the error message and diagnostic codes to Dialogic customer support.
0xFF	0x55		X	Message	ERROR: qDrvReportBoards() failed. Error code = nnn. Diagnostic Codes: 0xFF 0x55
				Action	Provide the error message and diagnostic codes to Dialogic customer support.
0xFF	0x56		X	Message	ERROR: qDrvReportBrdStates() failed. Error code = nnn. Diagnostic Codes: 0xFF 0x56
				Action	Provide the error message and diagnostic codes to Dialogic customer support.
0xFF	0x57		X	Message	ERROR: qDrvBrdShutdown() failed. Error code = nnn. Diagnostic Codes: 0xFF 0x57
				Action	Provide the error message and diagnostic codes to Dialogic customer support.
0xFF	0x58		X	Message	ERROR: qDrvBrdGetDiagState() failed. Error code = nnn. Diagnostic Codes: 0xFF 0x58
				Action	Provide the error message and diagnostic codes to Dialogic customer support.
0xFF	0x59		X	Message	ERROR: qDrvBrdStart() failed. Error code = nnn. Diagnostic Codes: 0xFF 0x59
				Action	Provide the error message and diagnostic codes to Dialogic customer support.
0xFF	0x5A		X	Message	ERROR: qDrvProtStart() failed. Error code = nnn. Diagnostic Codes: 0xFF 0x5A
				Action	Provide the error message and diagnostic codes to Dialogic customer support.
0xFF	0x5B		X	Message	ERROR: Unable to retrieve board state for board in slot nn, bus nn. Diagnostic Codes: 0xFF 0x5B
				Action	Provide the error message and diagnostic codes to Dialogic customer support.
0xFF	0x5C		X	Message	ERROR: qMsgAllocate() failed. Error code = nnn. Diagnostic Codes: 0xFF 0x5C
				Action	Provide the error message and diagnostic codes to Dialogic customer support.
0xFF	0x5D		X	Message	ERROR: qMsgWrite() failed. Error code = nnn. Diagnostic Codes: 0xFF 0x5D
				Action	Provide the error message and diagnostic codes to Dialogic customer support.
0xFF	0x5E		X	Message	ERROR: qDrvBrdConfig() failed. Error code = nnn. Diagnostic Codes: 0xFF 0x5E
				Action	Provide the error message and diagnostic codes to Dialogic customer support.
0xFF	0x5F		X	Message	ERROR: qMsgRead() failed. Error code = nnn. Diagnostic Codes: 0xFF 0x5F
				Action	Provide the error message and diagnostic codes to Dialogic customer support.

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