4.1. Information Needed by Technical Support

The following information should be collected prior to contacting Dialogic Technical Support:

• basic host information such as operating system and version, CPU, and memory size
• which Dialogic System Release is installed (including any additional Service or Feature Packs)
• which Dialogic products are installed
• basic DM3 information such as version numbers for CP, SP, drivers, PCD/FCD files, number of boards installed, any event viewer errors (e.g., assert string), and number of downloads performed
• any log or capture file created by the diagnostic utilities
• POST failure code, if applicable

Click here to contact Dialogic Customer Engineering