9.1. Overview

The Global Call software can be configured to write underlying call control library and stack information to log files while an application is running. This information can help trace the sequence of events and identify the source of a problem. These log files are also useful when reporting problems to technical support personnel.

Table 49 shows the log files that can be generated, the directory into which each log file is written, the purpose of each log file, and the configuration files that can be used to customize the output each log file.

Table 49. Summary of Log File Options

Log File Name	Purpose	Where Generated	Configuration File	Placement of Configuration File for Log Generation
gc_h3r.log	Call control library and SIP stack debugging in both Linux and Windows operating systems.	Application directory	gc_h3r.cfg	Application directory
logfile.log	H.323 stack debugging on Linux operating systems.	Application directory	msg.conf	Application directory
rvtsp1.log	H.323 stack debugging in a Windows environment.	Application directory	rvtele.ini	WINNT directory, for example,C:\Winnt\rvtele.ini

Note: Log file generation is enabled by placing the configuration file in the respective directory as indicated in Table 49 above.

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