Ordering Service

When ordering your ISDN service from a carrier, keep the following points in mind when talking to a service representative:

• Be specific when describing the kinds of service options you want. Your carrier may offer options that the representative did not mention.
• Find out as much as you can about the setup and connection (turn-up) process.
• Be sure to find out which aspects of service your carrier is responsible for and which aspects are your responsibility. Carriers may offer end-to-end coverage, or responsibility for the lines may lie with several different companies. Not knowing who to contact in the case of difficulties can delay repairs and impact productivity.
• For your customer-site equipment, have available: the manufacturer's name, equipment numbers, and equipment registration numbers for each piece of equipment.

Consider hiring a third-party telecommunications or telephone consultant to coordinate service with a carrier. Also, consider delegating parts of the service acquisition process to others. Although these options may involve additional costs, the installation process is streamlined by enlisting the help of someone knowledgeable about the service-ordering procedure.

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