6.1.2. Typical BRI Applications

ISDN BRI technology offers call handling features, such as Automatic Call Distribution (ACD), call monitoring, and caller ID, that can be used to develop BRI applications such as the following:

• Call center and business communication platforms
• Automated call rerouting applications such as debit card services, international callback, and long distance resale
• Wireless gateway access
• Voice processing system access for the station side of ISDN PBXs
• Protocol conversion equipment, which allows the application to convert calls from one network protocol to another network protocol, without resource boards

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