1.4 Advanced Call Model Functions

The following functions are used to place calls on hold, retrieve held calls, and transfer calls. See the Global Call API Programming Guide for more information about the advanced call state model.

gc_BlindTransfer( )

initiates and completes a one-step (unsupervised) transfer

gc_CompleteTransfer( )

completes the transfer of a call

gc_HoldCall( )

places an active call on hold

gc_RetrieveCall( )

retrieves a call from the OnHold state

gc_SetUpTransfer( )

initiates a supervised call transfer

gc_SwapHold( )

switches between an active call and a call on hold or pending transfer

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