1.2.2 Conferencing

Note: Conferencing is supported on Intel® Dialogic® Integrated (DI) Station Interface boards and MSI/SC-Global Series boards only.

The MSI software provides the following conferencing features:

Monitor

This feature allows a conference to be monitored by several people without interrupting the conference.

Coach

Typically a supervisor. The supervisor, or coach, while monitoring a conversation between a pupil and a client, can talk to the pupil in confidence. The pupil, however, cannot reply in confidence to the coach.

Pupil

Typically, the agent who is heard by all parties in the conference. The pupil is the only conference participant who hears the coach.

Note: A conference may include only one coach and one pupil at any given time. There may be more than one client, but conference size is limited to the maximum number of participants permitted in the conference.

Click here to contact Telecom Support Resources