4.2 Resolving an Application Failure Using the SNMP Agent

If a telephony application fails, the remote monitoring and control facilities provided by the SNMP agent can help you to resolve the problem. When an application fails, take the following diagnostic steps:

1. Verify that all the Intel Dialogic and Intel NetStructure boards are still running.

   The dlgHiIdentServiceStatus OID in the Hardware MIB Module (dlghwinf.mib) MIB indicates the current status of the boards.

   If the boards are running, proceed to the next step. If the boards are not running, restart them using the dlgHiIdentServiceStatus OID.

2. Verify that the Intel Dialogic and Intel NetStructure boards used by the application are still running.

   The dlgHiIdentOperStatus OID in the Hardware Information MIB Module (dlghwinf.mib) MIB indicates the board's current status. The possible values for this OID are OK, Failed, Degraded, and Other.

3. If the board is not running, you may want to attempt to diagnose why the board stopped running before restarting it. Refer to the DM3 Diagnostic Utilities Reference Guide or go to http://developer.intel.com/design/telecom/support/. To reset the system, refer to the instructions given in Section 2.3, "Stopping and Starting the System".

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