6.2. Contacting Dialogic

Contact the Dialogic RMA Coordinator by calling (973) 993-3000 x6374. Telephone lines are open from 9 a.m. to 5.30 p.m. EST.

The RMA Coordinator will ask you for the board serial number and a brief description of the problem. After gathering this information, the RMA Coordinator will process your return request, provide you with an RMA number, and tell you if the board is still under warranty. Boards under warranty are repaired free of charge (you must pay for shipping). For boards not under warranty, you will be charged a flat repair fee.

Click here to contact Dialogic Customer Engineering