2.4.2. Error Messages

2.4.2. Error Messages

An error message will appear if a problem prevents the UDD utility from starting. Possible error messages are listed in Table1.

Note: Unless indicated otherwise, UDD will exit immediately if one or more of the messages listed in Table1 is returned.

Table 1. Error Messages
Message Returned Possible Cause/Solution

No supported or downloadable boards found in current configuration. No boards in the system. Configuration data exists, but was not found or failed to download.

Cannot determine product for board pair: board ID = <number>, daughter ID = <number> The board product IDs read from the EEPROMs do not match a known or supported product. This may indicate a board failure. Contact the RMA Coordinator for further help (see Chapter6, The Return Material Authorization (RMA) Process). If any board in the system does not have this problem, UDD will continue.

Cannot send command to <board name>.
Cannot read EEPROM for <board name>. Unable to communicate with the board. Check the hardware and software configuration. If any board in the system does not have this problem, UDD will continue.

Cannot find file: <filename>. A required file was not found. Verify that all required packages are installed.

Environment variable <variable name> is not set. The environment variables DLCFGPATH and DLFWLPATH are used by UDD to locate files. These variables are often set in CONFIG.SYS when you install other required Dialogic software. To verify that they are currently set, type "set" to list variables and their values.

Cannot access board.
Skipping these boards.
Boards must be stopped before running this program.
Press Enter to continue. An application is running or the system cannot communicate with the board. Stop the boards before starting UDD.

Cannot open: <configuration data> Incorrect DIALOGIC.CFG file or registry entry. Unable to open the configuration data.

<configuration data>: invalid line: <line #> Check the configuration data.

Unknown board type specified for <board> Unknown/unsupported board. If any board in the system does not have this problem, UDD will continue.

Download of system failed
followed by one of the following: Fatal error opening boot file.
Error reading boot file.
Unable to open GENBOOT.FWL.
Unable to open firmware file.
Old format or corrupted firmware file. GENBOOT.BIN is version 1.10 or earlier. GENBOOT not responding on board xx.
GENBOOT failed on board xx.
Failed to initiate GENBOOT download.
Failed to start firmware download of diagnostics firmware. Messages of this type indicate the following: A corrupt file or nonexistent file.

GENBOOT version is too old.
No communication with product.

No supported or downloadable boards found in current configuration data.
UDD Exiting. The system cannot find boards. Check configuration data.

The messages shown in this table will appear on the screen, but will not be listed in the log file.

**Table 1. Error Messages**
Message Returned	Possible Cause/Solution
No supported or downloadable boards found in current configuration.	No boards in the system. Configuration data exists, but was not found or failed to download.
Cannot determine product for board pair: board ID = <number>, daughter ID = <number>	The board product IDs read from the EEPROMs do not match a known or supported product. This may indicate a board failure. Contact the RMA Coordinator for further help (see Chapter6, The Return Material Authorization (RMA) Process). If any board in the system does not have this problem, UDD will continue.
Cannot send command to <board name>. Cannot read EEPROM for <board name>.	Unable to communicate with the board. Check the hardware and software configuration. If any board in the system does not have this problem, UDD will continue.
Cannot find file: <filename>.	A required file was not found. Verify that all required packages are installed.
Environment variable <variable name> is not set.	The environment variables DLCFGPATH and DLFWLPATH are used by UDD to locate files. These variables are often set in CONFIG.SYS when you install other required Dialogic software. To verify that they are currently set, type "set" to list variables and their values.
Cannot access board. Skipping these boards. Boards must be stopped before running this program. Press Enter to continue.	An application is running or the system cannot communicate with the board. Stop the boards before starting UDD.
Cannot open: <configuration data>	Incorrect DIALOGIC.CFG file or registry entry. Unable to open the configuration data.
<configuration data>: invalid line: <line #>	Check the configuration data.
Unknown board type specified for <board>	Unknown/unsupported board. If any board in the system does not have this problem, UDD will continue.
Download of system failed followed by one of the following: Fatal error opening boot file. Error reading boot file. Unable to open GENBOOT.FWL. Unable to open firmware file. Old format or corrupted firmware file. GENBOOT.BIN is version 1.10 or earlier. GENBOOT not responding on board xx. GENBOOT failed on board xx. Failed to initiate GENBOOT download. Failed to start firmware download of diagnostics firmware.	Messages of this type indicate the following: A corrupt file or nonexistent file. GENBOOT version is too old. No communication with product.
No supported or downloadable boards found in current configuration data. UDD Exiting.	The system cannot find boards. Check configuration data.
The messages shown in this table will appear on the screen, but will not be listed in the log file.

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