Global Call API for Windows Programming Guide

The Global Call API Programming Guide provides guidelines for building computer telephony applications that require call control functionality. Such applications include, but are not limited to, call routing, enhanced services, unified messaging, voice messaging, LAN telephony services, computer telephony services, switching, PBX, interactive voice response, help desk and work flow applications.

The guide includes information on:

• Global Call API fundamentals
• Programming models and call state models
• Event and error handling procedures
• Application development guidelines
• Building and debugging applications

This guide provides general Global Call API programming information that is common to all technologies. For additional technology-specific programming guidelines, refer to the Global Call Technology Guide for the technology you are using.

The Global Call API Programming Guide is a companion guide to the Global Call API Library Reference, which provides details on the functions and parameters in the Global Call API library.

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