Messages issued by Export Tool

If an error occurs when running Export Tool, error messages are issued to the standard output (for example, the command prompt) and the log file. The following table lists Export Tool messages, descriptions and recommended actions against errors.

Export Tool messages

Description

Recommended action

Connection to the server has not been established.

Connection to the server has not been established.

Use the login subcommand.

Execution stops.

Processing was stopped.

Remove errors.

Illegal character: character

An illegal character is used.

Use legal characters.

Invalid length: token

The length is invalid.

Specify a value that has a correct length.

Invalid Mode: startup-mode

Operation has failed due to invalid mode.

Specify a correct mode.

Invalid range: range

The specified range is invalid.

Specify the correct range.

Invalid URL: URL

The specified URL is invalid.

Check the URL.

Invalid value: value

The specified value is invalid.

Specify a correct value.

Login failed

An attempt to log on to the storage system or SVP failed. Probable causes are:

1. An incorrect operand is used for the following subcommands:

  • ip
  • dkcsn

2. An incorrect operand is used for the login subcommand.

3. The specified user ID is used by another user, and the user is logging in to the storage system or SVP.

4. Another user is using the Server Priority Manager window.

5. Another user is running Export Tool.

7. Versions of Device Manager - Storage Navigator and Export Tool do not match.

If the error is not caused by the conditions listed above, see Troubleshooting Export Tool for Performance Monitor.

For 1 and 2, specify the correct operand.

For 3, determine the user logging in with same user ID and ask the user to log off.

For 4 and 5, take one of the following actions:

  • Ask the other user to close the Server Priority Manager window.
  • Ask the other user to log off.
  • Wait for the other user to quit Export Tool.

For 7, match the versions of Device Manager - Storage Navigator and Export Tool.

Missing command file

The command file is not specified.

Specify the name of the command file correctly.

Missing group name

No operand is specified in the group subcommand.

Specify operands for the subcommand.

Missing host name

No host name is specified.

Specify a host name.

Missing output directory

No directory is specified for saving files.

Specify the directory for saving files.

Missing password

Export Tool cannot find the user password, which is used to log on to the storage system.

Specify the password.

Missing ip

The ip subcommand is not specified.

Specify the ip subcommand first.

Missing dkcsn

The dkcsn subcommand is not specified.

Specify the dkcsn subcommand first.

Missing time range

The time range is not specified.

Specify the time range.

Missing user ID

Export Tool cannot find the user ID, which is used to log on to the storage system.

Specify the user ID.

Out of range: range

The value is outside the range.

If the shortrange subcommand or the longrange subcommand is used, specify a value within the range from the monitoring start time to the monitoring end time. For specification required when you narrow down the file save period with a longrange subcommand, see longrange .

If the set subcommand is used with the switch operand, specify a value within the range of 1 to 15.

Permission Denied

The user ID does not have the required permission.

Assign the applicable storage administrator’s role (performance management) to the user ID.

RMI server error (part-code, error-number)

An error occurs at the RMI server.

See the Storage Navigator Messages.

Serial-No not found

The serial number of the system in which to obtain monitoring data cannot be found.

Specify the serial number of the system connected to the SVP.

Same log path: path

Same path is specified for el.logpath and el.logfile parameters, or md.logpath and md.logfile parameters.

Check the path you have specified.

Unable to display help message

Export Tool cannot display the online help due to a system error.

Run Export Tool again. If the problem occurs again, contact Hitachi Solution Support Center. .

Unable to execute ExportTool.

Failed to run Export Tool.

The downloaded file is damaged or an error might have occured while running Export Tool.

Run Export Tool again. If the problem occurs again, contact Hitachi Solution Support Center. .

Unable to get ExportTool from the server : URL=URL [,code=error-code]

Failed to obtain Export Tool from the server. HTTP might have failed to obtain the file.

Check the URL and the HTTP error codes. No error code is displayed for errors that occur while data is being obtained.

Unable to get serial number

Export Tool cannot obtain the serial number due to a system error.

Check the following:

- SVP is operating correctly.

- SVP is connected to the network.

Unable to get time range for monitoring

SVP does not contain monitoring data.

Accumulate monitoring data before using Export Tool.

Unable to read command file: file

Export Tool cannot read the command file.

Specify the name of the command file correctly.

Unknown host: host-name

Export Tool cannot resolve the host name.

Specify the correct host name.

Unsupported command: command

Export Tool does not support the specified command.

Specify a correct command.

Unsupported operand: operand

The specified operand is not supported.

Correct the specified operand.

Unsupported option: option

The specified option is not supported.

Correct the specified option.

Some file exists in path. What do you do? clear(c)/update(u)/stop(p) You selected "action". Is it OK? (y/n)

Files exist in path.

If you want to clear the files, press the <c> key.

If you want to overwrite the files, press the <u> key.

If you want to stop the operation, press the <p> key.

When you press a key, a message appears and asks whether to perform the specified action.

To perform the specified action, press the <y> key.

To cancel the specified action, press the <n> key.

Specified "ip" is wrong.

The IP address, the host name, or the connection port number is not correct.

Check the IP address, host name, or connection port number of the SVP. If you do not specify the connection port number, 1099 (default) is used. If the probable cause is not applicable, see Troubleshooting Export Tool for Performance Monitor

Specify the following subcommand before login subcommand: retry

The retry subcommand is written in an incorrect position in the command file.

Write the retry subcommand before the login subcommand.

Syntax error: line

A syntax error is detected in a command line in your command file.

Check the command line for the syntax error and then correct the script.

Some operands must be enclosed by double quotation marks ("). Check the command line to find whether double quotation marks are missing.

Unable to connect to the server : host:port

Failed to access the server.

Check the hostname and port number.

Unable to create temporary directory: tmp

Failed to create a temporary directory.

Check the access permission to the directory, and make sure if there are any files.

[login]version unmatched

The Export Tool version does not correspond to the Device Manager - Storage Navigator software version.

Upgrade Export Tool to match the Export Tool and Device Manager - Storage Navigator. software versions.