When contacting Hitachi Solution Support Center, provide as much information about the problem as possible, including:

• The circumstances surrounding the error or failure
• The content of any error messages displayed on the host systems
• The content of any error messages displayed on Device Manager - Storage Navigator
• The Device Manager - Storage Navigator configuration information (use the FD Dump Tool)
• The service information messages (SIMs), including reference codes and severity levels, displayed by Device Manager - Storage Navigator

Hitachi Solution Support Center is available 24 hours a day, seven days a week. If you need technical support, log on to Hitachi Solution Support Center for contact information: https://support.hds.com/en_us/contact-us.html