If you need to contact customer support, please provide as much information about the problem as possible, including:

• The circumstances surrounding the error or failure.
• The content of any error messages displayed on the host systems.
• The content of any error messages displayed by Device Manager - Storage Navigator.
• The Device Manager - Storage Navigator configuration information (use the Dump Tool).
• The service information messages (SIMs), including reference codes and severity levels, displayed by Device Manager - Storage Navigator.