Contacting customer support

When contacting customer support, provide as much information about the problem as possible, including:

  • The circumstances surrounding the error or failure
  • The content of any error messages displayed on the host systems
  • The content of any error messages displayed on Device Manager - Storage Navigator
  • The Device Manager - Storage Navigator configuration information (use the FD Dump Tool)
  • The service information messages (SIMs), including reference codes and severity levels, displayed by Device Manager - Storage Navigator

The customer support center is available 24 hours a day, seven days a week. If you need technical support, log on to customer support for contact information: https://support.hitachivantara.com/en_us/contact-us.html

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