Contacting customer support

If you need to contact customer support, provide as much information about the problem as possible, including the following:

  • The circumstances surrounding the error or failure.
  • The content of the error messages displayed on the host systems.
  • The content of the error messages displayed in HDvM - SN.
  • HDvM - SN configuration information (use the Dump Tool).
  • The service information messages (SIMs), including reference codes and severity levels, that HDvM - SN displays.

The Hitachi Vantara customer support staff is available 24 hours a day, seven days a week. If you need technical support, log on to the Hitachi Vantara Support Portal for contact information: https://support.hds.com/en_us/contact-us.html.

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