Incorrect display errors

A question mark or icon displays in a table or other area of the window.

• When the question mark appears in the View Tier Properties window, see the topic describing this window in the Provisioning Guide. If the problem still persists, contact Hitachi Solution Support Center.
• When the question mark appears in the Add External Volumes window, see the topic describing this window in the Universal Volume Manager User Guide. If the problem still persists, contact Hitachi Solution Support Center.
• If the question mark or icon appears in another window, update the window. Contact Hitachi Solution Support Center if the question mark remains after you update the window.

The product name, vendor name, and function name displayed in Device Manager - Storage Navigator are incorrect.

Contact Hitachi Solution Support Center.

A part of the Device Manager - Storage Navigator window is not displayed.

You may be using the zoom in and zoom out function of the web browser. Do not use this function of the web browser when using Device Manager - Storage Navigator.

The display on Device Manager - Storage Navigator's main window is not updated to the latest information. "Last Updated" on Device Manager - Storage Navigator's main window is not updated.

Volume Migration operations, Quick Restore operations, or Thin Image operations may be in progress. The window will be updated shortly after the operations end.

The following message is displayed when connected to Device Manager - Storage Navigator on Internet Explorer or Google Chrome.

This content requires Adobe Flash Player.

• Get and install Adobe Flash Player from the Adobe web site.
• Enable Adobe Flash Player.
• Adjust the browser security settings.

This message displays when Adobe Flash Player is not installed. Do the following:

• Install Adobe Flash Player
• Disable ActiveX Filtering

If you are using Internet Explorer 9 or later, click Tools Safety and uncheck ActiveX Filtering.

• Do not change the local storage area value in Adobe Flash Player.
• Do not disable Adobe Flash Player because Adobe Flash Player is necessary for Device Manager - Storage Navigator and works as an add-on to a web browser. If you use Internet Explorer, do not change the settings in Tools Manage add-ons.

Make sure that the TLS setting of SVP and that of the browser are correct. If TLSv1.0 and TLSv1.1 are disabled, change the TLS setting of the browser.

When many items are set, some items might not be displayed even if you scroll through the table.

Depending on the size of a window, some items in a table might not be displayed. Do the following:

• Increase the resolution so that more areas of the table can be shown.
• Use the zoom in or zoom out function of your browser to adjust the viewing area.

Note: Text might become too small.

If you still cannot solve the problem, contact customer support.

The Maintenance Utility window is displayed incorrectly.

• A specific window is not displayed.
• No response if you click the button.

Set the Maintenance Utility window out of Compatibility View by first confirming "Compatibility View" in the Address bar of Internet Explorer, and then setting Compatibility View to OFF.

If "Compatibility View" is not displayed (prior to IE11):

1. Select Tool Compatible View Settings in Internet Explorer.
2. Uncheck the Display intranet sites in Compatibility View and Display all websites in Compatibility View checkboxes.
3. Click Close.

Perform the following:

1. If the current JRE (Client) version is JRE 7, update to JRE 8 or later.
2. Confirm that Use TLS 1.2 for Java is enabled. If Use TLS 1.2 is disabled, change the TLS settings for Java to enabled.