Calling Hitachi Solution Support Center

If you need to call the Hitachi Support Center, make sure to provide as much information about the error as possible, including:

• The circumstances surrounding the error or failure.
• The exact content of any error messages displayed on the host systems.
• The exact content of any error messages displayed by Device Manager - Storage Navigator.
• The Device Manager - Storage Navigator configuration information (use the Dump Tool).
• The service information messages (SIMs), including reference codes and severity levels, displayed by Device Manager - Storage Navigator.

The Hitachi customer support staff is available 24 hours a day, seven days a week.

If you need technical support, log on to Hitachi Support Connect for contact information: https://support.hds.com/en-us/contact-us.html.