Calling Hitachi Data Systems customer support
If you need to call Hitachi Data Systems customer support, please provide as much information about the problem as possible, including:
The circumstances surrounding the error or failure.
The content of any error messages displayed on the host systems.
The content of any error messages displayed on Device Manager - Storage Navigator.
The Device Manager - Storage Navigator configuration information (use the Dump Tool).
The service information messages (SIMs), including reference codes and severity levels, displayed by Device Manager - Storage Navigator.
The Hitachi Data Systems customer support staff is available 24 hours a day, seven days a week. If you need technical support, log on to the Hitachi Data Systems Support Portal for contact information: https://hdssupport.hds.com