Messages issued by the Export tool

If an error occurs when running the Export Tool, error messages are issued to the standard output (for example, the command prompt) and the log file. The following table lists the Export Tool messages and recommended actions to resolve errors.

Export Tool messages

Probable causes and recommended action

Connection to the server has not been established.

Connection to the server has not been established. Use the login subcommand.

Execution stops.

Execution stops. Remove errors.

Illegal character: "character"

An illegal character is used. Use legal characters.

Invalid length: token

The length is invalid. Specify a value that has a correct length.

Invalid range: range

The specified range is invalid. Specify the correct range.

Invalid value: "value"

The specified value is invalid. Specify a correct value.

Login failed

An attempt to log into SVP failed. Probable causes are:

1. An incorrect operand is used for the ip subcommand.

2. An incorrect operand is used for the dkcsn subcommand.

3. An incorrect operand is used for the login subcommand.

4. The specified user ID is used by another person, and the person is being logged in.

5. Currently, Server Priority Manager window is in use by another user.

6. Currently, another user is running the Export Tool.

If the error is not caused by the conditions listed above, see Troubleshooting the Export Tool for Performance Monitor.

If the error is caused by the fourth or fifth condition listed above, take one of the following actions:

  • Ask the other user to close the Server Priority Manager window.

  • Ask the other user to log off.

  • Wait for the other user to quit the Export Tool.

Serial-No not found

The serial number of the system in which to obtain monitoring data cannot be found.

Specify the serial number of the system connected to the SVP.

Missing command file

The command file is not specified. Specify the name of the command file correctly.

Missing group name

No operand is specified in the group subcommand. Specify operands for the subcommand.

Missing host name

No host name is specified. Specify a host name.

Missing output directory

No directory is specified for saving files. Specify the directory for saving files.

Missing password

The Export Tool cannot find the user ID, which is used to log into SVP. Specify the password.

Missing ip

The ip subcommand is not used. Use the ip command.

Missing dkcsn

The dkcsn subcommand is not specified. Specify the dkcsn subcommand first.

Missing time range

Specify the time range.

Missing user ID

The Export Tool cannot find the user ID, which is used to log into SVP. Specify the user ID.

Out of range: range

The value is outside the range.

If the range subcommand is used, specify a value within the range from the monitoring start time to the monitoring end time.

If the set subcommand is used with the switch operand, specify a value within the range of 1 to 15.

Permission Denied.

The user ID does not have the required permission.

The user ID needs to have at least one of permissions for Performance Monitor, TrueCopy, or Universal Replicator.

RMI server error (part-code, error-number)

An error occurs at the RMI server. For detailed information, see the Hitachi Device Manager - Storage Navigator Messages.

Unable to display help message

The Export Tool cannot display the online help due to a system error.

Unable to get serial number

The Export Tool cannot obtain the serial number due to a system error.

Unable to get time range for monitoring

SVP does not contain monitoring data.

Unable to read command file: file

The Export Tool cannot read the command file. Specify the name of the command file correctly.

Unable to use the command: command

The specified subcommand is unavailable.

Unable to use the group name: operand

The specified operand of the group subcommand is unavailable.

Unknown host: host

The Export Tool cannot resolve the host name. Specify the correct host name.

Unsupported command: command

The Export Tool does not support the specified command. Specify a correct command.

Unsupported operand: operand

The specified operand is not supported. Correct the specified operand.

Unsupported option: option

The specified option is not supported. Correct the specified option.

Some file exists in path. What do you do? clear(c)/update(u)/stop(p) You selected "action". Is it OK? (y/n)

Files exist in path.

If you want to clear the files, press the <c> key.

If you want to overwrite the files, press the <u> key.

If you want to stop the operation, press the <p> key.

When you press a key, a message appears and asks whether to perform the specified action.

To perform the specified action, press the <y> key.

To cancel the specified action, press the <n> key.

Specify the following subcommand before login subcommand: retry

The retry subcommand is written in an incorrect position in the command file.

Write the retry subcommand before the login subcommand.

Start gathering group data Target = xxx, Total = yyy End gathering group data

The Export Tool starts collecting data specified by the group subcommand.

The number of target objects is xxx and the total number is yyy (see Note below).

The Export Tool ends collecting data.

Note: For example, if the storage system contains 100 parity groups and the command file contains the command line group PG 1-1:1-2, the Export Tool displays the message "Target=2, Total=100", which means that the group subcommand specifies two parity groups and that the total number of parity groups in the storage system is 100.

Syntax error: "line"

A syntax error is detected in a command line in your command file. Check the command line for the syntax error and then correct the script.

Some operands must be enclosed by double quotation marks ("). Check the command line to find whether double quotation marks are missing.

[login]version unmatched

The export tool version does not correspond to the Device Manager - Storage Navigator software version. Upgrade the export tool to match the export tool and Device Manager - Storage Navigator software versions.