General troubleshooting
A system administrator is responsible for the operation and normal maintenance of the Device Manager - Storage Navigator web client. The following are guidelines for troubleshooting the Device Manager - Storage Navigator web client:
Check the cabling and the LAN. Verify that both the management client and LAN cabling are firmly attached, and that the LAN is operating properly.
Reboot the management client. Close any programs that are not responding. If necessary, reboot the management client and restart a Device Manager - Storage Navigator web client session.
Check for any general error conditions. For a complete list of Device Manager - Storage Navigator error codes, see the manual, Hitachi Device Manager - Storage Manager Messages.
Check the alert icon. Confirm the severity level of the storage system alert by clicking in the Device Manager - Storage Navigator main window. If you cannot resolve an error condition, contact Hitachi Data Systems customer support.
The following illustration shows the workflow for troubleshooting:
Troubleshooting workflow