1

“Failed to LOGIN” is displayed.

Check that the user name and password are correct. If you forget your password, log in with the Security Administrator (View & Modify) and set a new password.

When you are using an external authentication server such as LDAP, check the following:

• The authentication server has been started.

• The authentication server can be accessed from the service processor via the network

• The user account has been established on the authentication server

• The connection information for the authentication server that has set on the service processor is correct.

If the symptom recurs even after you correct the settings for the authentication server, use the dump tool to collect Device Manager - Storage Navigator normal dump files to some recording media and then contact the Support Center.

2

The Device Manager - Storage Navigator window is not displayed.

Make sure the URL of the desired service processor is registered to the Trusted sites section of the Internet Options dialog box. .

3

The Device Manager - Storage Navigator does not start even with repeated attempts.

Close all the web browser windows and then clear the web browser cache.

Use the Task Manager to check for ‘hung” or duplicate processes.

4

A network error occurred when you logged in to Device Manager - Storage Navigator.

Close all dialog boxes and log in to the Device Manager - Storage Navigator again. If the same error occurs, check the network environment.

5

“Internet Explorer cannot display the webpage” is displayed.

• Ensure that the network device is enabled.

• Ensure that the proxy server settings are correct if you use proxy for the network connection.

6

“An error occurred during SVP processing" is displayed.

• If the web browser is set up to use a proxy server, disable the proxy server.

• If a proxy server is not used in the web browser, wait a few minutes, update the screen, and log in again.