Collecting dump files using the Dump tool
Use the Dump tool to download dump files onto a Device Manager - Storage Navigator computer. The downloaded dump files can be used to:
Troubleshoot the system. Use the Dump tool to download dump files from the SVP and give it to the HDS support personnel.
Check system configuration. First click File > Refresh All to update the configuration information, and then use the Dump tool to download the dump files.
There are two types of dump files:
Normal Dump includes all information about the SVP and the minimum information about the storage system. Select this when you have a less serious problem such as incorrect display.
Detail Dump includes all information about the SVP and the storage system. Select this when Device Manager - Storage Navigator has a serious problem (for example, Device Manager - Storage Navigator does not start) or when you need to determine if the storage system has a problem.
Prerequisites
You must be logged into the SVP.
All other users (including the SVP user) must stop using the Dump tool.
Stop all maintenance operations.
Procedure
Close all Device Manager - Storage Navigator sessions on the SVP.
Open a command prompt window.
Move the current directory to the folder where the tool is available. (For example: <SVP's root directory>\DKC200\mp\pc).
Specify the output destination of the dump file and execute Dump_Detail.bat or Dump_Normal.bat.
For example, if you are storing the result of Dump_Detail.bat to C:\Result, enter the following.
Dump_Detail.bat C:\Result
A completion message box displays. Press any key to acknoledge the message and close the message box.
Close the command prompt window.
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