Calling Hitachi Solution Support Center
If you need to call the Hitachi Support Center, make sure to provide as much information about the error as possible, including:
The circumstances surrounding the error or failure.
The exact content of any error messages displayed on the host systems.
The exact content of any error messages displayed by Storage Navigator.
The Storage Navigator configuration information (use the Dump Tool).
The service information messages (SIMs), including reference codes and severity levels, displayed by Storage Navigator.
The Hitachi customer support staff is available 24 hours a day, seven days a week. If you need technical support, log on to the Hitachi Support Portal for contact information: https://portal.hds.com