Calling the Hitachi Solution Support Center
If you need to call the Hitachi Solution Support Center, provide as much information about the problem as possible, including the following:
The circumstances surrounding the error or failure.
The content of the error messages displayed on the host systems.
The content of the error messages displayed inSN.
SN configuration information (use the Dump Tool).
The service information messages (SIMs), including reference codes and severity levels, that SN displays.
The Hitachi customer support staff is available 24 hours a day, seven days a week. To contact technical support, log on to Hitachi Data Systems Support Connect for contact information: https://support.hds.com/en_us/contact-us.html.