Calling customer support

If you need to contact customer support, please provide as much information about the problem as possible, including:

• The circumstances surrounding the error or failure.

• The content of any error messages displayed on the host systems.

• The content of any error messages displayed by Device Manager - Storage Navigator.

• The Device Manager - Storage Navigator configuration information (use the Dump Tool).

• The service information messages (SIMs), including reference codes and severity levels, displayed by Device Manager - Storage Navigator.

The customer support staff is available 24 hours a day, seven days a week. If you need technical support, log on to Support Connect for contact information: https://support.hds.com/en_us/contact-us.html.