Remote path status problems

The following table provides a list of remote path status problems.

Path status

Description

Corrective action

Normal

This path has been successfully established and can be used for TrueCopy copy activities.

None required.

Initialization Failed

The link initialization procedure to the secondary system failed because the physical path connection was missing between the primary and secondary systems.

  • Make sure that the primary and secondary systems are physically and correctly connected.

  • Make sure that you entered the correct secondary system S/N, Controller ID, and primary and secondary system port numbers.

  • Make sure the primary and secondary system ports are configured correctly.

Communication Time Out

Communication between the primary and secondary systems timed out.

  • Make sure the secondary system is powered on and that NVS and cache are fully functional.

  • Make sure that network relay devices are properly configured and functional. This includes cables, connectors, switches, extender devices, communication lines, and all other devices connected to the extenders.

Port Rejected

The primary system rejected the logical path link control function because all logical path resources in the primary system are being used for other connections.

  • Delete all remote paths in the Remove Remote Paths window.

  • Remove all remote storage systems currently not in use in the Remove Remote Connection window.

Serial Number Mismatch

The secondary system's S/N does not match the specified S/N.

  • Make sure that you entered the correct secondary system S/N and Controller ID, and primary and secondary system port numbers.

  • Make sure the primary and secondary system ports are configured correctly.

  • Make sure that data path relay equipment is properly configured and functional. This includes cables, connectors, switches, extender devices, communication lines, and all other devices connected to the extenders.

Invalid Port

The specified local storage system port is in the following status:

  • Not mounted.

  • The port attribute is not Initiator.

  • A remote path is already added.

  • Make sure that no remote path between the local and remote storage systems with the same port number settings is already added.

  • Make sure that you entered the correct secondary system S/N and Controller ID, and primary and secondary system port numbers.

  • Make sure that the primary and secondary system ports are configured correctly.

  • Make sure that data path relay equipment is properly configured and functional. This includes cables, connectors, switches, extender devices, communication lines, and all other devices connected to the extenders.

Communication Failed

The primary system connected to the secondary system successfully, but logical communication timeout occurred.

  • Make sure that the secondary system port and the relay equipment are configured correctly.

  • Make sure that data path relay equipment is properly configured and functional. This includes cables, connectors, switches, extender devices, communication lines, and all other devices connected to the extenders.

Path Blockade

Blockaded due to continual path or link failure.

See the following.

The primary system port does not work.

Repair the port on the primary system, then restore the path*.

The secondary system port does not work.

Repair the port on the secondary system, then restore the path*.

The path relay equipment does not work.

Repair the path relay equipment, then restore the path*.

The connection cable is physically broken.

Replace the broken cable, then restore the path*.

Program Error

A program error is detected.

Restore the path*.

In Progress

Paths are being created or deleted.

Wait until processing is completed.

* To restore a path, delete and then add the path again. It may be necessary to delete and then add the RCU again.

To delete the RCU or path, see Deleting TrueCopy remote connections or Deleting remote paths. To re-register, see Adding remote connections. If you cannot restore the path after performing these operations, contact customer support.