Hitachi Remote Ops Service Processor Agent Version D.4 Hitachi Vantara

Installation Notes

This version of the Hitachi Remote Ops Service Processor Agent supports the following Hitachi Vantara storage products, so long as they run the supported Windows OS versions:

Virtual Storage Platform 5500/5500H/5100
Virtual Storage Platform F/G 800/600/400/200/100 (VSP F/G 800/600/400/200/100)
Virtual Storage Platform F/G 1500/1000 (VSP F/G 1500/1000)
Hitachi Unified Storage VM (HUS VM)
Virtual Storage Platform (VSP)
Universal Storage Platform VM (USP VM)
Universal Storage Platform V (USP V)

Please Note: Install Hitachi Remote Ops Monitor Agent 8.1 or later to monitor VSP F/G 900/700/370/350/130 systems.

Hitachi Remote Ops Service Processor Agent versions C.E and onward use Microsoft .NET Framework 4.6, which supports the following Windows OS versions:

Windows 10 (including version 1803)
Windows 8.1
Windows 8
Windows 7 SP1
Windows Vista SP2
Windows Server 2016
Windows Server 2012 R2
Windows Server 2012
Windows Server 2008 R2 SP1
Windows Server 2008 SP2

Note 1: This version has no support for Windows XP and Windows Server 2003.

Note 2: Please disable automatic Windows updates on all SVPs running Vista. To do this, go to Control Panel -> Windows Update, click �Change settings�, and choose �Never check for updates� and click OK, and restart the SVP. Otherwise, the installer may freeze (see additional notes below).

See the release notes for important information about bug fixes and new functionality included in the Hitachi Remote Ops Service Processor Agent.
See the help file for detailed instructions for installing and configuring the Hitachi Remote Ops Service Processor Agent.
See the section at the bottom of this document titled Important Notes for installation notes.

Installing Hitachi Remote Ops Service Processor Agent on the VSP F/G 800/600/400/200/100, VSP F/G 1500/1000, HUS VM, VSP, USP V, and USP VM

Since the USP V, USP VM, VSP, HUS VM, VSP F/G 1500/1000, and VSP 800/600/400/200/100 are not equipped with CD-ROM drives, you can install the Hitachi Remote Ops Service Processor Agent in one of two ways:

Follow the directions below for installing remotely, or:
Copy the content of the Hitachi Remote Ops Service Processor Agent CD onto a memory stick and follow the directions below for installing from removable media.

Installing from Removable Media

Insert the media into the appropriate CD drive or USB port of the SVP.
Launch a Remote Desktop session into the SVP.
Open Windows Explorer and navigate to the CD or USB drive.
Navigate into the Service Processor Agent directory on the drive.
Double-click the Service Processor Agent Setup.exe program in that directory.
Close or minimize any open windows so that you can see the installation program.
Follow the on-screen directions and prompts.

Installing Remotely

Insert the CD into the CD-ROM drive of your local system.
FTP or otherwise transfer the file HtRemoteInstall.zip to the remote SVP.
Launch a Remote Desktop session into the SVP.
Navigate to the Service Processor Agent directory.
Execute the setup program (Service Processor Agent Setup.exe) by double-clicking on it.
Follow the directions presented by the installer and click Continue on the final panel of the installer.
Verify that the Service Manager reports the correct version in the lower right-hand section of the panel.
Start the appropriate services by clicking the Start buttons.
Open the log files to view the startup messages and ensure that the correct version is reported.
Click OK to minimize the Service Manager application to the system tray.

Configuration

For detailed step-by-step installation instructions and explanations, see the User Guide in the root directory of the installation media. After installation, the User Guide is available through the Help button in the Hitachi Remote Ops Service Processor Agent Service Manager.

These directions are for the simplest and most common configuration � a single system functioning as both a Service Processor Agent and Site Manager. For other configurations, see the User Guide.

Close the installation program and close or minimize any other open windows (other than the Hitachi Remote Ops Service Processor Agent Service Manager).
Click on the Site tab of the Service Manager and enter the site ID (which is required) and optionally the customer name.
Click the Center tab and edit the contact methods list.
Click the Subsystems tab and validate the first entry in the list as the local subsystem.
Click the General tab and click the Site Manager Log and Agent Log buttons to view the log files (which should be empty at this point). Click the button labeled Arrange and leave the log windows open at this time.
On the Service Manager window, click the Apply button. Correct any validation problems pointed out by the Service Manager. (Note: if you see a message indicating that the Service Processor Agent could not update the configuration on the standby SVP, then you are installing the Hitachi Remote Ops Service Processor Agent on a system equipped with dual SVPs. Take this message as a reminder to install on the standby SVP as well.)
Click Yes to the prompt to start the services.
Watch the logs for a minute or so to look for any errors or unusual messages.
On the Utilities tab, click the Transfer Now to test a call.
Watch the logs until the call completes to look for any errors or unusual messages.
Close the log windows.
Click OK on the Service Manager to minimize the application to the system tray.

Important Notes

[1] Full Hitachi Remote Ops Service Processor Agent functionality requires use of the following TCP ports:

2056 and 2058 for communication from each subsystem to the Site Manager
2057 and 2059 for communication from the Site Manager to each subsystem
443 for data transfer from the Site Manager to the Hitachi Remote Ops Center
4431 or whichever port is configured during installation to host the Web Interface on the Site Manager

[2] Version C.D and higher uses the .NET Framework 4.6. This is a change from versions prior to C.D. The installer program should automatically install .NET 4.6 during the installation process. If for some reason the installation fails, you can manually install .NET Framework 4.6. To do so, follow the directions in the next note. Be aware that to install the .NET Framework 4.6, you may have to update the Windows installer to the latest version. The latest version of the Windows Installer is on the installation media in the "\Prerequisites\Windows Installer 4.5\" folder.

[3] To deploy at a site with multiple subsystems, we recommend you install the latest version on all systems. Moreover, if the site has one or more VSP (or newer) storage systems or any systems at version C.1 or higher, it is required to install this version of the Hitachi Remote Ops Service Processor Agent on the Site Manager (front) system to correctly transfer all relevant data including CSV data to the Hitachi Remote Oops.

[4] Normally it is not necessary to uninstall previous versions of the Hitachi Remote Ops Service Processor Agent to upgrade to the latest version. The exception to this is if you need to perform a manual installation (using SPA.msi instead of Service Processor Agent Setup.exe). In this case, you should first go into the Control Panel and remove all prior version of before proceeding with a manual installation.

[5] Service Manager configuration settings from the prior version are always preserved during an upgrade.

[6] The Visual Studio 2015 C++ Redistributable is now included instead of the 2012 version.

Vista SVPs: If automatic Windows Updates are enabled (despite the recommendation of Hitachi Vantara), and if Windows Update is not able to connect to the Windows Update servers, the installation of Microsoft Visual Studio 2015 C++ Redistributable may hang. If after several minutes the installation of the redistributable does not complete, please try the following:
1. Uninstall Hitachi Remote Ops Service Processor Agent Bootstrapper through Control Panel -> Programs and Features
2. Uninstall Visual Studio 2015 C++ Redistributable (x86) through Control Panel -> Programs and Features
3. Disable Windows Update: Go to Control Panel -> Windows Update, click �Change settings�, and choose �Never check for updates� and click OK.
4. Restart the SVP.
5. Try installing the SVP Agent again.
If Microsoft Visual Studio 2017 C++ Redistributable (x86) is already installed, installation of Microsoft Visual Studio 2015 C++ Redistributable may fail. If this happens, do the following:
1. Go to Control Panel -> Programs and Features
2. Select Visual Studio 2017 C++ Redistributable (x86) and click Uninstall
3. Choose to do a �Repair� installation and let it complete
4. Try installing the SVP Agent again.

[7] Versions C.7 overwrites previous versions of the database file HiTrackDb.sdf to correct a deficiency in it. This overwrite resets the Web Interface configuration, including the user information.

[8] Versions C.6 and higher enable a Web Interface for AutoDumps requests by default upon installation. The web application opens the port configured during installation and creates a windows firewall rule to allow incoming traffic. The Web Interface can be disabled in the service manager, deleting the created firewall rule and closing the opened port. Reference the help file to do so.

[9] The Web Interface is supported on Microsoft Internet Explorer 9 or above, Google Chrome, and Mozilla Firefox. It also displays on Internet Explorer 8, but with a diminished GUI experience and possible loss of datepicker functions for the Log page.

[10] If the Setup program fails to install the Hitachi Remote Ops Service Processor Agent properly, follow the steps below to install the Hitachi Remote Ops Service Processor Agent manually:

Install the .NET Framework 4.6: Navigate to the Service Processor Agent directory of the installation media and execute the file named dotNetFx46_Full_x86_x64.exe. If this program brings up a dialog that gives you choices for "Repair" and "Uninstall", you may click Cancel and skip the rest of this step because the .NET Framework 4.6 is already installed on the system.

On some platforms you may receive a message that the Windows Installer needs to be upgraded to install .NET 4.6. if you receive this message, current versions of the Windows Installer are in the "\Prerequisites\Windows Installer 4.5\" folder on the installation medium. Identify the package for the target system by the file names and execute the appropriate package to update the Windows Installer.
Notes: It is not normally necessary to uninstall prior versions in order to upgrade to the latest version. The configuration settings from the prior version will be retained after the upgrade.
Install the Hitachi Remote Ops Service Processor Agent: Navigate to the \Service Processor Agent folder of the installation medium, right-click the file named Service Processor Agent Setup.exe and choose �Run as administrator�. (Note: on Windows XP systems you can just execute the program by double-clicking Service Processor Agent Setup.exe.) Follow the directions in the installation program to install the Service Processor Agent. When you click �Continue� on the final panel of the installation program, the installer will launch the Service Manager application.
Direct manual installation: If the above installation step fails for any reason, you may need install the HTA.msi package directly: to do this:
1. Go to the system Control Panel and uninstall any prior versions of the Hitachi Remote Ops Service Processor Agent.
2. Execute the file in the Service Processor Agent directory named SPA.msi by double-clicking it. (Note you may need to confirm a UAC challenge.) Follow the prompts on the screen to click Next twice and then Close on the final panel. If this installer presents you with the choices "Repair Service Processor Agent" and "Remove Service Processor Agent", that means the application is already installed and you may chose to cancel or repair the installation instead.
3. When you install the agent this way, you will need to launch the Service Manager application manually from the Start menu by selecting All Programs/Hitachi Vantara/Hitaci Remote Ops Service Processor Agent/Service Manager.

Hitachi Remote Ops Service Processor Agent applications, this documentation, and all associated files and documents are:

This tool and associated documentation are intended for internal use only by qualified and authorized personnel of Hitachi Vantara Corporation.