Contacting customer support

When contacting customer support, provide as much information about the problem as possible, including:

• The circumstances surrounding the error or failure

• The content of any error messages displayed on the host systems

• The content of any error messages displayed on Device Manager - Storage Navigator

• The Device Manager - Storage Navigator configuration information (use the FD Dump Tool)

• The service information messages (SIMs), including reference codes and severity levels, displayed by Device Manager - Storage Navigator

customer support is available 24 hours a day, seven days a week. If you need technical support, log on to customer support for contact information: https://support.hds.com/en_us/contact-us.html