General troubleshooting

A system administrator is responsible for the operation and normal maintenance of the Device Manager - Storage Navigator web client. The following are guidelines for troubleshooting the Device Manager - Storage Navigator web client:

• Check the cabling and the LAN. Verify that both the management client and LAN cabling are firmly attached, and that the LAN is operating properly.

• Reboot the management client. Close any programs that are not responding. If necessary, reboot the management client and restart a Device Manager - Storage Navigator web client session.

• Check for any general error conditions. For a complete list of Device Manager - Storage Navigator error codes, see the Device Manager - Storage Navigator Messages.

• Check the alert icon. Confirm the severity level of the storage system alert by clicking Alert in the Device Manager - Storage Navigator main window. If you cannot resolve an error condition, contact customer support.

The following illustration shows the workflow for troubleshooting: