Collecting dump files using the Dump tool

Use the Dump tool to download dump files onto a Device Manager - Storage Navigator computer. The downloaded dump files can be used to:

• Troubleshoot the system. Use the Dump tool to download dump files from the SVP and give it to the HDS support personnel.

• Check system configuration. First, click File > Refresh All to update the configuration information, and then use the Dump tool to download the dump files.

There are two types of dump files:

• Normal Dump includes all information about the SVP and the minimum information about the storage system. Select this when you have a less serious problem such as incorrect display.

• Detail Dump includes all information about the SVP and the storage system. Select this when Device Manager - Storage Navigator has a serious problem (for example, Device Manager - Storage Navigator does not start) or when you need to determine if the storage system has a problem.

Before you begin

• You must be logged into the SVP.

• Device Manager - Storage Navigator must be running.

• The configuration information must be refreshed by selecting File > Refresh All in Device Manager - Storage Navigator.

• All other users (including the SVP user) must stop using the Dump tool.

• Stop all maintenance operations.

• Dump tools from other storage systems must not be used during the process.

 If the error is in regards to Device Manager - Storage Navigator starting up, collect information about the SVP using the Dump tool, without Device Manager - Storage Navigator running.

Procedure

1. Close all Device Manager - Storage Navigator sessions on the SVP.

2. Open a Windows command prompt with administrator permissions.

3. Move the current directory to the folder where the tool is available. (For example: <SVP-root-directory>\DKC200\mp\pc).

4. Specify the output destination of the dump file and execute Dump_Detail.bat or Dump_Normal.bat.

For example, if you are storing the result of Dump_Detail.bat to C:\Result_832000400001, enter the following:

C:\MAPP\wk\832000400001\DKC200\mp\pc>Dump_Detail.bat C:\Result_832000400001

• A space is required between Dump_Detail.bat and C:\Result.

• The dump file name is hdcp.tgz. To manage dump files by storage systems, we recommend adding a serial number to the output folder name. For example, if the serial number is 832000400001, the folder name should be C:\Result_832000400001.

• When the tool is being executed,

"Executing..."

is displayed in the command prompt. When the execution is completed,

"zSv_AutoDump.exe is completed."

is displayed.

5. A completion message box displays. Press any key to acknowledge the message and close the message box.

hdcp.tgz: This is the dump file. Give this file to the maintenance personnel. If you save too many dump files in the SVP storage, space might not be available. Therefore, move the dump file outside of SVP storage.

zSv_AutoDump.log: This is the log file of the dump tool. If the dump file is not output, give this log file to the maintenance personnel. If the dump file is output, delete the log file.

6. Close the Windows command prompt.