Error Code | Message | Measure
--- | --- | ---
21041-005000 | An error occurred during processing. | If the problem persists despite retrying, please contact the customer support.
21041-006001 | An error occurred during rebooting. | Please reboot SVP(MPC) manually.
21041-006002 | An error occurred during starting of the web browser. | If the problem persists despite confirming the web browser installed, and retrying, please contact the customer support.
21041-006003 | An error occurred during starting of the management console. | If the problem persists despite retrying, please contact the customer support.
21041-006004 | An error occurred during copying install file. | Please retry, after checking amount of the free space in the SVP(MPC).
21041-006005 | An error occurred during connecting to the supervisor services. | Please retry, after confirm that status of the supervisor services (DKCMan/MAPPAppServer/MAPPWebServer) is started.
21041-007001 | The setting file for software install is invalid. | Please specify the correct file.
21041-007002 | Another installation is in progress. | Please retry, after waiting for a while.
21041-007003 | The software install file is invalid. | Please confirm the software installation media, and retry.
21041-007004 | The selected software doesn't support this system. | Please confirm the software installation media, and retry.
21041-007005 | The management console is already running. | Please wait for a while.
21041-007006 | An connection error occurred during connecting to the storage system. | Please enter the correct IP address of the storage system, and confirm that the storage system is online. When the storage system is not online, please select manual.
21041-007007 | An authentication error occurred during logging in the storage system. | Please enter the correct user ID or password, and retry.
21041-007008 | An error occurred during getting information of the storage system. | Please confirm that the storage system is online.
21041-007009 | The software for the selected storage system, does not exist in the software installation media. | Please confirm the software installation media, and retry.
21041-007010 | The software, which is the same config type as the storage system, does not exist in the software installation media. | Please confirm the software installation media, and retry.
21041-007011 | The specified page cannot be displayed. | Retry the operation on the top page of Storage Device List.
21041-007012 | The specified storage system was not found. | Verify the specified storage system ID (S/N), and then ensure that the ID (S/N) is registered in the Storage Device List.
21041-007013 | The specified processing cannot be started, because a different request is being processed. | Wait for the other processing to be complete. If this problem occurs frequently, reboot the SVP(MPC).
21041-007014 | A timeout error occurred in the process of stopping the storage system service. | Wait for the other processing to be complete. If this problem occurs frequently, reboot the SVP(MPC).
21041-007015 | The storage system is in an invalid state. | In the Storage Device List, stop and then restart the service of this storage system. If the problem persists, delete the storage system and then add it to the Storage Device List.
21041-007016 | A timeout error occurred in the process of starting the storage system service. | Wait 3 minutes and, if the status does not change, stop and then restart the service of this storage system in the Storage Device List. If the problem persists even after restarting the service, restart SVP(MPC).
21041-007017 | The processing cannot be performed, because the environment variable Cmn_BasePath is not defined. | Define Cmn_BasePath as a Java environment variable. For Cmn_BasePath, specify the path to the Supervisor directory.
21041-007018 | The Edit System window cannot be opened, because a different user is changing the device information. | Changing the device information takes up to 4 minutes. Wait 4 minutes, and if this message still appears, restart SVP(MPC).
21041-007019 | The specified processing cannot be started, because a different user is changing the device information. | Changing the device information takes up to 4 minutes. Wait 4 minutes, and if this message still appears, restart SVP(MPC).
21041-007021 | The SVP(MPC) installed on this PC does not support the model of the selected media. | Select the media for the model corresponding to that of the media used to install the SVP(MPC).
21440-200000 | The setting is applied successfully. | Verify the settings.
21440-200001 | The setting is applied successfully. | Reboot the SVP.
21440-200002 | The setting is applied successfully. | Reboot the MPC.
21440-200003 | The changed port number will be initialized. | To initialize the port number, enter [Y].
21440-200004 | The service will be restarted. | Wait for a while.
21440-200005 | The setting is applied successfully. | Start the SMI-S provider.
21440-200006 | The range of port numbers that are automatically assigned to storage systems will be initialized. | To initialize the range of port numbers, enter [Y].
21440-200007 | Port numbers assigned to each storage system that is added to the Storage Device List will be initialized. | Stop the service for all storage systems before proceeding with the operation.To continue, enter [Y]. Wait until the initialization is complete, and then assign numbers to all storage systems.
21440-200008 | SSL settings will be initialized. | To initialize the SSL settings, enter [Y].
21440-200009 | Port numbers assigned to storage systems will be assigned again. | Stop the service for storage systems with port numbers to be assigned again before proceeding with the operation.To continue, enter [Y].
21440-200010 | Some settings cannot be applied. | Follow the recommended action for each error.
21440-205001 | The specified file does not exist. | Verify the parameters, and then retry the operation.
21440-205002 | The entered parameters are not valid. | Verify the parameters, and then retry the operation.
21440-205003 | The external authentication file does not exist. | Verify the parameter, and then retry the operation.
21440-205004 | The certificate file does not exist. | Verify the parameter, and then retry the operation.
21440-205005 | The entered number of parameters is not valid. | Enter an even number of parameters.
21440-205006 | The characters of entered port numbers are not valid. | Enter port numbers with numeric characters.
21440-205007 | The entered port numbers are not valid. | Enter port numbers within the range from 1 to 65535.
21440-205008 | The entered key names are not valid. | Enter valid key names.
21440-205009 | Storage systems with software that does not support the change port number function are registered in the Storage Device List. | Update the software for the storage systems on the Storage Device List, and then retry the operation.
21440-205010 | The file name of the certificate is not valid. | Specify "server.crt" as the file name of certificates.
21440-205011 | The file name of the secret key is not valid. | Specify "server.key" as the file name of secret keys.
21440-205012 | The file name of the configuration is not valid. | Specify "array-setting-01.properties" as the file name of the configuration.
21440-205013 | The format of the entered port numbers is not valid. | To set the range of port numbers, enter numeric characters for port numbers with a hyphen "-"or comma "," between them.To delete the range of port numbers, enter "rm" for port numbers.
21440-205014 | The range of the entered port numbers is not valid. | Enter port numbers within the range from 1 to 65535.
21440-205015 | The SSL Protocol parameter file does not exist in the specified directory. | Specify a directory that contains the SSL Protocol parameter file.
21440-205016 | No protocol name is defined in the SSL Protocol parameter file. | Define protocol names to be used for the SSL communication in the SSL Protocol parameter file.
21440-205017 | The SSL Cipher Suites parameter file does not exist in the specified directory. | Specify a directory that contains the SSL Cipher Suites parameter file.
21440-205018 | No Cipher Suites name is defined in the SSL Cipher Suites parameter file. | Define Cipher Suites names to be used for the SSL communication in the SSL Cipher Suites parameter file.
21440-205019 | SSL settings specified by the user do not exist. | Create SSL settings specified by the user.
21440-205020 | An SSL Protocol parameter file already exists. | Rename or delete the existing SSL Protocol parameter file.
21440-205021 | An SSL Cipher Suites parameter file already exists. | Rename or delete the existing SSL Cipher Suites parameter file.
21440-205022 | The specified directory does not exist. | Verify the parameters, and then retry the operation.
21440-207000 | The setting cannot be applied normally. | If this problem persists, contact customer support.
21440-207001 | The setting cannot be applied normally. | If this problem persists, contact customer support.
21440-207002 | The key store file does not exist. | Verify the environment, and then retry the operation. If this problem persists, contact customer support.
21440-207003 | Failed to encrypt the external authentication file. | Verify the environment, and then retry the operation. If this problem persists, contact customer support.
21440-207004 | Failed to update the key store file. | Verify the environment, and then retry the operation. If this problem persists, contact customer support.
21440-207005 | Failed to read the key store file. | Verify the environment, and then retry the operation. If this problem persists, contact customer support.
21440-207006 | Failed to read the certificate file. | Verify the environment, and then retry the operation. If this problem persists, contact customer support.
21440-207007 | Failed to delete the external authentication file. | Verify the environment, and then retry the operation. If this problem persists, contact customer support.
21440-207008 | Failed to setting the external authentication file. | Verify the environment, and then retry the operation. If this problem persists, contact customer support.
21440-207009 | The setting cannot be applied normally. | If this problem persists, contact customer support.
21440-207010 | The setting cannot be applied normally. | If this problem persists, contact customer support.
21440-207011 | This function is not supported. | Update the SVP software, and then retry the operation.
21440-207012 | The specified storage system does not support this function. | Update the software for the storage system on the Storage Device List, and then retry the operation.
21440-207013 | No storage systems support this function. | Update the software for the storage systems, for which the certificate is to be initialized or updated, on the Storage Device List , and then retry the operation.
21440-207014 | A time-out error occurred. | If this problem persists, contact customer support.
21440-207015 | An internal error occurred. | Contact customer support.
21440-207016 | Firewall settings cannot be applied. | Retry the operation. If this problem persists, contact customer support.
21440-207017 | Default SSL settings do not exist. | Contact customer support.
21440-207018 | The SSL settings specified by the user cannot be initialized. | Contact customer support.
21440-207019 | The SSL settings specified by the user cannot be backed up. | Contact customer support.
21440-207020 | Default SSL settings cannot be loaded. | Contact customer support.
21440-207021 | SSL settings specified by the user cannot be loaded. | Contact customer support.
21440-207022 | The operation cannot be performed because the specified storage system is not added to the Storage Device List. | Specify the correct serial number.
21440-207023 | The port numbers cannot be assigned again. | Retry the operation. If this problem persists, contact customer support.
21440-207024 | Port numbers cannot be assigned again because no port numbers are available. | Increase the range of available port numbers, and then retry the operation.
21440-207025 | The port numbers cannot be deleted. | Retry the operation. If this problem persists, contact customer support.
21440-207026 | The setting value of the desktop heap cannot be changed. | Change the setting value of the desktop heap manually in accordance with the manual.
21440-208000 | The web server cannot be restarted. | If this problem persists, reboot the SVP.
21440-208001 | The web server cannot be restarted. | If this problem persists, reboot the MPC.
21440-208002 | The service cannot be restarted. | Contact customer support.
21440-208003 | The service cannot be restarted. The changed or initialized port number is already used. | Follow the instructions below: - To change a port number, specify a port number that is not used. - To initialize a port number, change the default port number used by a different service if any, so that the default port number is not used when initialized. If this problem persists after operations above, restart the SVP, and then retry the operation.
21440-208004 | The service cannot be restarted. The changed or initialized port number is already used. | Follow the instructions below: - To change a port number, specify a port number that is not used. - To initialize a port number, change the default port number used by a different service if any, so that the default port number is not used when initialized. If this problem persists after operations above, restart the maintenance PC, and then retry the operation.
21440-208005 | The DKCMan service cannot be restarted. | Retry the operation. If this problem persists, restart the SVP, and then retry the operation.
21440-208006 | The DKCMan service cannot be restarted. | Retry the operation. If this problem persists, restart the maintenance PC, and then retry the operation.
21513-008004 | The service for this storage system is running on a different SVP(MPC). | See background service logs using the troubleshooting code in ( ). On the SVP(MPC) with the IP address output in the log, stop the storage system service. If the router converts the IP address, the output IP address might be different from the IP address of the SVP(MPC). In that case, consult the network administrator.
21513-008005 | The IP address for CTL1 or CTL2 set on the Storage Device List is not valid. | Stop the service for the storage system on the Storage Device List, set the correct IP address, and then start the service again.
21513-008006 | The type of the storage system set on the Storage Device List and the actual type do not match. | Remove the storage system from the Storage Device List, and then add it again.
21513-008007 | The Config version set on the Storage Device List and that installed on the storage system do not match. | Remove the storage system from the Storage Device List, and then add it again.
21513-008008 | The serial number of the storage system set on the Storage Device List and the actual serial number do not match. | Remove the storage system from the Storage Device List, and then add it again.
21513-008009 | The user name set on the Storage Device List is not set on the storage system, or the password is not correct. | Stop the service for the storage system on the Storage Device List, set the correct user name or password, and then start the service again.
21513-008011 | Internal information of the Communication service cannot be updated. | Wait for five minutes. If the problem persists, stop the service for the storage system on the Storage Device List, and then start the service again. If the problem still persists after the service re-startup, start the SVP(MPC) again.
21513-008012 | The service for this storage system is running on a different SVP(MPC). | Stop the service on the different SVP(MPC) to which this storage system is added.
21542-005001 | An error occurred during processing. | If this problem persists, contact customer support.
21542-005002 | The entered serial number is already registered. | Enter a different serial number.
21542-005003 | The same IP address is entered for IP Address (CTL1) and IP Address (CTL2). | Enter different IP addresses respectively.
21542-005004 | The value entered for IP Address is not valid. | Enter the correct value, and then retry the operation.
21542-005005 | The value entered for User Name is not valid. | Enter the correct value, and then retry the operation.
21542-005006 | The value entered for Password is not valid. | Enter the correct value, and then retry the operation.
21542-005007 | The value entered for System Name is not valid. | Enter the correct value, and then retry the operation.
21542-005008 | The value entered for Description is not valid. | Enter the correct value, and then retry the operation.
21542-005009 | The value entered for Serial Number is not valid. | Enter the correct value, and then retry the operation.
21542-005010 | No more storage systems can be registered because the number of storage systems that can be registered has reached the maximum. | Reduce the number of registered storage systems, and then retry the operation.
21542-005011 | There is not enough free disk space for registering the storage system. | Reserve the required disk space, and then retry the operation.
21542-005012 | The firmware information cannot be obtained. | Wait for a while, and then retry the operation. If this problem persists, contact customer support.
21542-005013 | The SVP(MPC) does not support the specified firmware version. | Update the SVP(MPC) to the latest version, and then retry the operation.
21542-005014 | The files cannot be deleted. | If this problem persists, contact customer support.
21542-005015 | The setting information cannot be obtained. | If this problem persists, contact customer support.
21542-005016 | The files cannot be copied. | If this problem persists, contact customer support.
21542-005017 | The setting file cannot be output. | If this problem persists, contact customer support.
21542-005018 | The automatic start of the service cannot be set on the storage system because the number of storage systems on which the automatic start is set has reached the maximum. | Clear the check box of "Service starts automatically, when the SVP(MPC) is rebooted." on other storage systems, and then retry the operation.
21542-005019 | No more services can be started because the number of storage systems that can be in service at the same time has reached the maximum. | Stop the services of other storage systems, and then retry the operation.
21542-005020 | The service cannot be started because the environment of the specified storage system cannot be configured. | Remove the storage system, and then register it again.
21542-005021 | The operation cannot be performed because the specified storage system is in service. | Stop the service, and then retry the operation.
21542-005022 | The firmware version cannot be obtained. | Please confirm the software installation media, and retry.
21542-005023 | The SVP(MPC) version cannot be obtained. | If this problem persists, contact customer support.
21542-005024 | The firmware cannot be found. | Some of the files used to install the firmware might be corrupted. If you are performing the operation by using the files copied from the installation media, the files might not have been copied correctly. Verify that the copied files are the same as the original files, and then retry the operation. If this problem persists, perform the operation by using the installation media directly. If this problem still persists, contact customer support.
21542-005025 | An error occurred during processing. | If this problem persists, contact customer support.
21542-005026 | The services cannot be started because the IP address of the SVP(MPC) is not valid. | Verify that the SVP(MPC) is connected to the network. If there is no problem in the connection, specify the correct IP address, and then retry the operation.
21542-005027 | The IP address of the SVP(MPC) cannot be set because at least one of the storage systems is in service. | Stop the services of all of the storage systems, and then retry the operation.
21542-005028 | The service cannot be stopped because the specified storage system is being used by a different user. | Wait for a while, and then retry the operation.
21542-005029 | The service cannot be stopped because software on the specified system is being upgraded. | Verify that the upgrade is complete, and then retry the operation.
21542-005030 | The service cannot be stopped because the specified storage system does not support the stop service function. | Clear the check box of "Service starts automatically, when the SVP(MPC) is rebooted." on the storage system, and then reboot the SVP(MPC).
21542-005031 | The specified processing cannot be started because a different request is being processed. | Wait for a while, and then retry the operation.
21542-005032 | A network error occurred. | If this problem persists, contact customer support provided in the manual.
21542-005033 | The following maintenance operations cannot be performed because the IIS/FTP server is not installed: - New Installation - Restore Configuration - Installing the NAS Unified Firmware | Install and set the IIS/FTP server by following the procedure in the maintenance manual.
21542-005034 | The service for this storage system cannot be started because services for different storage systems have been started. Services can be started simultaneously only for storage systems with software version 83-03-0x-x0/00 or later. | Stop the services for the different storage systems or update the software to a version with which the service can be started simultaneously on this storage system, and then retry the operation.
21542-005035 | The automatic start of the service at SVP(MPC) reboot cannot be set for this storage system because the automatic start of the service at SVP(MPC) reboot is set for different storage systems and both of them cannot be started simultaneously. Services can be started simultaneously only for storage systems with software version 83-03-0x-x0/00 or later. | Clear the check box of [Start service automatically, when the SVP(MPC) is rebooted.] on the Edit System window of the different storage systems, or update the software to a version with which the service can be started simultaneously on this storage system, and then retry the operation.
21542-005036 | The software version cannot be changed to the selected one because the automatic start of the service at SVP(MPC) reboot is enabled. | Clear the check box of [Start service automatically, when the SVP(MPC) is rebooted.], click [Apply], and then change the software version.
21542-005037 | The service cannot be started because the available memory space is not enough. Every storage system requires 512 MB memory. | Reserve the required memory space, and then retry the operation.
21542-005038 | The service has been started. The SVP(MPC) performance might degrade because the available memory is 2 GB or less at the start of the service. | Add more memory to the SVP(MPC), or verify whether a service for a different storage system added on the Storage Device List is running. If an unnecessary service for a storage system is running, stop it.
21542-005039 | The ASSIST setting file cannot be created or updated. | Wait for a while, and then retry the operation. If this problem persists, contact customer support provided in the manual.
21542-005040 | A checksum error occurred. | Some of the files used to install the firmware might be corrupted. If you are performing the operation by using the files copied from the installation media, the files might not have been copied correctly. Verify that the copied files are the same as the original files, and then retry the operation. If this problem persists, perform the operation by using the installation media directly. If this problem still persists, contact customer support.
21542-007001 | The task, NAS Unified Firmware Configuration Backup, cannot be enabled. | Enable the task, NAS Unified Firmware Configuration Backup, manually by following the procedure in the manual.
21542-008001 | A timeout error occurred. | If this problem persists, clear the check box of "Service starts automatically, when the SVP(MPC) is rebooted." on the system, and then reboot the SVP(MPC).
21542-008002 | An error occurred during processing. | See the troubleshooting section in the manual to perform recovery actions.
21542-008003 | An error occurred during processing. | If this problem persists, contact customer support provided in the manual.
21645-005000 | An error occurred during processing. | Please execute to setup processes manually.
21645-005001 | An error occurred during reading the network setting. | Please execute to setup processes manually.
21645-005002 | An error occurred during setting the IPv4 address of the SVP. | Please execute the remain setup processes remained (setting the network of the SVP, and the Supervisor) manually.
21645-005003 | An error occurred during setting the IPv4 default gateway of the SVP. | Please execute the remain setup processes remained (setting the network of the SVP, and the Supervisor) manually.
21645-005004 | An error occurred during setting the IPv4 DNS of the SVP. | Please execute the remain setup processes remained (setting the network of the SVP, and the Supervisor) manually.
21645-005005 | An error occurred during setting the IPv6 address of the SVP. | Please execute the remain setup processes remained (setting the network of the SVP, and the Supervisor) manually.
21645-005006 | An error occurred during setting the IPv6 default gateway of the SVP. | Please execute the remain setup processes remained (setting the network of the SVP, and the Supervisor) manually.
21645-005007 | An error occurred during setting the IPv6 DNS of the SVP. | Please execute the remain setup processes remained (setting the network of the SVP, and the Supervisor) manually.
21645-005008 | An error occurred during changing the password of the default user. | Please execute all setup processes manually.
21645-005009 | An error occurred during setting the network of the Storage System. | Please execute the remain setup processes remained (setting the network of the Storage System, the SVP, and the Supervisor) manually.
21645-005010 | An error occurred during setting the network of the Supervisor. | Please execute the remain setup processes remained (setting the network of the Supervisor) manually.
21645-005011 | An error occurred during rebooting after setting the network of the Storage System. | Please execute the remain setup processes remained (rebooting the GUM of the Storage System, and setting the network of the SVP, and the Supervisor) manually.
21645-005012 | An error occurred during changing the password of the registered service. | Please execute the remain setup processes remained (setting the password of the registered service, setting the network of the Storage System, and setting the network of the SVP, and the Supervisor) manually.
21645-005013 | An error occurred during changing the IP address of the registered service. | Please execute the remain setup processes remained (setting the IP address of the registered service, and setting the network of the SVP, and the Supervisor) manually.
21645-007001 | The re-entered password does not match the password which entered previously. | Please enter the same password.
21645-007002 | The Initial Startup doesn't support the DHCP network setting. | Please retry, after set static IPv4 address on SVP.
21645-007003 | The SVP cannot connect to the Storage System. | Please confirm that the Storage System is initial state, and connect to the SVP with LAN cable.
21645-007004 | Cannot login to the Storage System. The password of the default user was possibly updated. The Initial Startup does not support this environment. | Please execute all setup processes manually.
21645-007005 | The network setting of the SVP might be changed. The Initial Startup does not support this environment. | Please execute all setup processes manually.
21645-007006 | Two or more Storage System are registered. The Initial Startup does not support this environment. | Please execute all setup processes manually.
21645-007007 | The service of the Storage System is started. | Please retry, after stop the service of the Storage System.
21645-007008 | The Initial Startup is not executed with "Run as Administrator". | Please restart the Initial Startup using "Run as Administrator".
21841-005000 | An error occurred during processing. | If this problem persists, contact customer support.
21841-006001 | Environmental Settings must be performed from the installation media. | Run the setup.exe from the installation media.
21841-006002 | The web browser cannot be started. | Install a Web browser, and then retry the operation. If a Web browser is already installed, verify that the Web browser is set as the default, and then retry the operation. If this problem persists, contact customer support.
21841-006003 | An error occurred during starting firmware update. | Please retry, after checking amount of the free space in the SVP(MPC).
21841-007001 | The software cannot be installed, because the installation media is not valid. In the installation media, the file \software\productname.inf might already be open, or some files might be corrupted. | Verify the installation media.
21841-007002 | The entered storage system is already added. | Verify the entered information of the storage system.
21841-007003 | Multiple storage systems cannot be edited or removed at a time. | Select one storage system.
21841-007004 | No storage system is selected. | Select one or more storage systems.
21841-007005 | Objects to update cannot be changed for the combination of selected storage systems. | Deselect either the added storage systems or storage systems from which you cannot log in to GUM.
21841-007006 | The login to the storage system cannot be performed. | Verify the user name or password that is registered in the storage system.
21841-007007 | A communication error occurred with the storage system. | Verify the storage system status, and then retry the operation.
21841-007008 | The specified firmware version for the storage system cannot be updated using Environmental Settings. | Follow the procedure described in the manual to update the firmware.
21841-007009 | The SVP(MPC) installed on this PC does not support the model of the media being used. | Perform setup by using the media for the model corresponding to that of the media used to install the SVP(MPC).
22030-205001 | Both or either of the two parameters is not specified. | Specify the serial number of the storage system and the startup type as parameters.
22030-205002 | The storage system with the specified serial number is not added to the Storage Device List. | Verify the specified serial number.
22030-205003 | The specified startup type is not valid. | Specify enable or disable for the startup type.
22030-205004 | This function is not supported. | Update the software version of the SVP(MPC) to 83-03-01-x0/00 or later.
22030-207001 | An internal error occurred. | If this problem persists, contact customer support provided in the manual.
22030-209002 | The setup is complete. | Start the service for the storage system on the Storage Device List, and then click the status link text to verify the service status list. If enable is specified for the startup type, SMI-S service is displayed. If disable is specified for the startup type, SMI-S service is not displayed.
TRCOMM000004 | The service for this storage system is running on a different SVP(MPC). | See background service logs using the troubleshooting code in ( ). On the SVP(MPC) with the IP address output in the log, stop the storage system service. If the router converts the IP address, the output IP address might be different from the IP address of the SVP(MPC). In that case, consult the network administrator.
TRCOMM000005 | The IP address for CTL1 or CTL2 set on the Storage Device List is not valid. | Stop the service for the storage system on the Storage Device List, set the correct IP address, and then start the service again.
TRCOMM000006 | The type of the storage system set on the Storage Device List and the actual type do not match. | Remove the storage system from the Storage Device List, and then add it again.
TRCOMM000007 | The Config version set on the Storage Device List and that installed on the storage system do not match. | Remove the storage system from the Storage Device List, and then add it again.
TRCOMM000008 | The serial number of the storage system set on the Storage Device List and the actual serial number do not match. | Remove the storage system from the Storage Device List, and then add it again.
TRCOMM000009 | The user name set on the Storage Device List is not set on the storage system, or the password is not correct. | Stop the service for the storage system on the Storage Device List, set the correct user name or password, and then start the service again.
TRCOMM000011 | Internal information of the Communication service cannot be updated. | Wait for five minutes. If the problem persists, stop the service for the storage system on the Storage Device List, and then start the service again. If the problem still persists after the service re-startup, start the SVP(MPC) again.
TRCOMM000012 | The service for this storage system is running on a different SVP(MPC). | Stop the service on the different SVP(MPC) to which this storage system is added.
TRCOMM000016 | The SVP(MPC) cannot be connected to the storage system. | Verify IP addresses of CTL1 and CTL2 set on the Storage Device List. If the IP addresses are incorrect, stop the service for the storage system, set the correct IP addresses, and then start the service again. If the IP addresses are correct, verify the communication path between the storage system and the SVP(MPC) or the GUM operating status.
TRCOMM000017 | The Communication service has been forcibly stopped. This error might occur when the SVP(MPC) is restarted while the Communication service is running. | Stop the service for the storage system on the Storage Device List, and then start the service again.
TREXAU000003 | The External Authenticator service cannot be started. | Stop the service for the storage system on the Storage Device List, and then start the service again. If the problem persists after the service re-startup, start the SVP(MPC) again. If the problem persists after the SVP(MPC) re-startup, set up the SVP(MPC) again.
TREXAU000011 | The External Authenticator service has been forcibly stopped. This error might occur when the SVP(MPC) is restarted while the service is running. | Stop the service for the storage system on the Storage Device List, and then start the service again. If the problem persists after the service re-startup, start the SVP(MPC) again. If the problem persists after the SVP(MPC) re-startup, set up the SVP(MPC) again.
TRRMIS000003 | Environmental setting files for the RMI-API server service cannot be read. | Restart the SVP(MPC). If the problem persists after the SVP(MPC) re-startup, set up the SVP(MPC) again.
TRRMIS000004 | The RMI-API server service is running using the default port number because the environmental setting information required for the RMI-API server service cannot be obtained. Therefore, the RMI-API server service might not run properly. | Restart the SVP(MPC). If the problem persists after the SVP(MPC) re-startup, set up the SVP(MPC) again.
TRRMIS000005 | The RMI-API server service is running using the default IP address because the environmental setting information required for the RMI-API server service cannot be obtained. Therefore, the RMI-API server service might not run properly. | Restart the SVP(MPC). If the problem persists after the SVP(MPC) re-startup, set up the SVP(MPC) again.
TRRMIS000006 | A part of the RMI-API server service functions cannot be used because the port number for the RMI-API server service has already been used. | See the troubleshooting section in the manual to perform recovery actions of the troubleshooting code in ( ).
TRRMIS000007 | The processing cannot continue because the port number for the RMI-API server service has already been used. | See the troubleshooting section in the manual to perform recovery actions of the troubleshooting code in ( ).
TRRMIS000008 | A part of the functions cannot be used due to a failure in a file operation in the RMI-API server service. | Different applications might access the file that the RMI-API server service needs to use. Stop all other applications, stop the service for the storage system on the Storage Device List, and then restart the service.
TRRMIS000009 | An unexpected error occurred in the RMI-API server service. | See the troubleshooting section in the manual to perform recovery actions of the troubleshooting code in ( ).
TRRMIS000010 | A part of the functions cannot be used because the RMI-API server service cannot access a required service. | Stop the service for the storage system on the Storage Device List, and then start the service again. If the problem persists after the service re-startup, restart the SVP(MPC). If the problem persists after the SVP(MPC) re-startup, set up the SVP(MPC) again.
TRRMIS000011 | The processing cannot continue because the RMI-API server service cannot access a required service. | Stop the service for the storage system on the Storage Device List, and then start the service again. If the problem persists after the service re-startup, restart the SVP(MPC). If the problem persists after the SVP(MPC) re-startup, set up the SVP(MPC) again.
TRRMIS000012 | A part of the functions cannot be used because the SVP(MPC) IP address set on the Storage Device List is not valid. | Verify that the SVP(MPC) IP address set on the Storage Device List is valid, and then restart the SVP(MPC). If the problem persists after the SVP(MPC) re-startup, set up the SVP(MPC) again.
TRRMIS000013 | The processing of the RMI-API server service cannot continue because the SVP(MPC) IP address set on the Storage Device List is not valid. | Verify that the SVP(MPC) IP address set on the Storage Device List is valid, and then restart the SVP(MPC). If the problem persists after the SVP(MPC) re-startup, set up the SVP(MPC) again.
TRRMIS000014 | The RMI-API server service is running using the default port number because the port number for the RMI-API server service cannot be obtained. Therefore, the RMI-API server service might not run properly. | See the troubleshooting section in the manual to perform recovery actions of the troubleshooting code in ( ).
TRRMIS000017 | A part of the functions cannot be used because the RMI-API server service cannot access a required service. | Restart the SVP(MPC). If the problem persists after the SVP(MPC) re-startup, set up the SVP(MPC) again.
TRRMIS000018 | The processing cannot continue because the RMI-API server service cannot access a required service. | Restart the SVP(MPC). If the problem persists after the SVP(MPC) re-startup, set up the SVP(MPC) again.
TRRMIS000019 | The processing cannot continue due to a failure in a file operation in the RMI-API server service. | Different applications might access the file that the RMI-API server service needs to use. Stop all other applications. The service will be automatically recovered when the file is accessible.
TRRMIS000020 | Storage Navigator and Command Suite are not available from management clients because the RMI-API server service cannot access a required service. | See the troubleshooting section in the manual to perform recovery actions of the troubleshooting code in ( ).
TRRMIS000021 | A part of the functions cannot be used because an unexpected error occurred in the RMI-API server service. | See the troubleshooting section in the manual to perform recovery actions of the troubleshooting code in ( ).
TRRMIS000022 | A part of the functions cannot be used because an unexpected error occurred in the RMI-API server service. | See the troubleshooting section in the manual to perform recovery actions of the troubleshooting code in ( ).
TRRMIS000023 | An unexpected error occurred in the RMI-API server service. | See the troubleshooting section in the manual to perform recovery actions of the troubleshooting code in ( ).
TRRMIS000024 | An unexpected error occurred in the RMI-API server service. | See the troubleshooting section in the manual to perform recovery actions of the troubleshooting code in ( ).
TRRMIS000025 | An unexpected error occurred in the RMI-API server service. | See the troubleshooting section in the manual to perform recovery actions of the troubleshooting code in ( ).
TRRMIS001003 | The RMI-API server service is running using the default port number because the port number for the RMI-API server service cannot be obtained. Therefore, the RMI-API server service might not run properly. | See the troubleshooting section in the manual to perform recovery actions of the troubleshooting code in ( ).
TRRMIS001004 | The RMI-API server service is running using the default IP address because the environmental setting information required for the RMI-API server service cannot be obtained. Therefore, the RMI-API server service might not run properly. | Verify that the SVP(MPC) IP address set on the Storage Device List is valid, and then restart the SVP(MPC). If the problem persists after the SVP(MPC) re-startup, set up the SVP(MPC) again.
TRRMIS001005 | The RMI-API server service startup is pending because other services required for the RMI-API server service startup are not started. | Wait for 30 minutes. If the status of the storage system does not change to Ready, see the troubleshooting section in the manual to perform recovery actions of the troubleshooting code in ( ).
TRRMIS001008 | The service for the storage system cannot be stopped properly because a part of the RMI-API server service functions is not running properly. | Restart the SVP(MPC).
TRRMIS001009 | A part of the RMI-API server service functions has been stopped due to an unexpected error. | Wait for 10 minutes. If the status of the storage system does not change to Ready or the problem persists, see the troubleshooting section in the manual to perform recovery actions of the troubleshooting code in ( ).
TRRMIS001010 | The RMI-API server service detects the insufficient state of the memory area in the process and executes its recovery. A temporary error may have occurred during recovery processing. | Wait for 10 minutes. If the status of the storage system does not change to Ready or the problem persists, see the troubleshooting section in the manual to perform recovery actions of the troubleshooting code in ( ).
TRRMIS001999 | The service has been forcibly stopped. This error might occur if the SVP(MPC) is restarted while the service is running. | Stop the service for the storage system on the Storage Device List, and then start the service again.
TRRMIS002505 | Environmental setting information required for the RMI-API server service cannot be obtained. | Stop the service for the storage system on the Storage Device List, and then start the service again. If the problem persists after the service re-startup, see the troubleshooting section in the manual to perform recovery actions of the troubleshooting code in ( ).
TRRMIS002506 | Environmental setting information required for the RMI-API server service cannot be obtained. | Stop the service for the storage system on the Storage Device List, and then start the service again. If the problem persists after the service re-startup, see the troubleshooting section in the manual to perform recovery actions of the troubleshooting code in ( ).
TRRMIS002507 | Environmental setting information required for the RMI-API server service cannot be obtained. | Stop the service for the storage system on the Storage Device List, and then start the service again. If the problem persists after the service re-startup, see the troubleshooting section in the manual to perform recovery actions of the troubleshooting code in ( ).
TRRMIS002508 | The port for the RMI-API server service cannot be used. | See the troubleshooting section in the manual to perform recovery actions of the troubleshooting code in ( ).
TRRMIS002509 | The port for the RMI-API server service cannot be used. | See the troubleshooting section in the manual to perform recovery actions of the troubleshooting code in ( ).
TRRMIS002513 | The RMI-API server service has been forcibly stopped. The error might occur if the SVP(MPC) is restarted while the service is running. | If the SVP(MPC) has been restarted or the service for the storage system has been stopped, start the service for the storage system again on the Storage Device List. If this is not the case, the RMI-API server service will be automatically started again. Wait for three minutes. If the status of the storage system does not change to Ready, stop the service for the storage system and then start the service again on the Storage Device List. If the problem persists after the service re-startup, see the troubleshooting section in the manual to perform recovery actions of the troubleshooting code in ( ).
TRRMIS002514 | The RMI-API server service will be automatically restarted because an internal communication error occurred. | Wait for one minute. If the problem persists, see the troubleshooting section in the manual to perform recovery actions of the troubleshooting code in ( ).
TRSDLS000013 | The status cannot be obtained. | Wait for three minutes. If the warning is still displayed, stop the service for the storage system on the Storage Device List, and then start the service again. If the warning is displayed after the service re-startup, start the SVP(MPC) again. If the warning is displayed after the SVP(MPC) re-startup, set up the SVP(MPC) again.
TRSTNA000003 | The Storage Navigator service cannot be started. | Stop the service for the storage system on the Storage Device List, and then start the service again. If the problem persists after the service re-startup, start the SVP(MPC) again. If the problem persists after the SVP(MPC) re-startup, set up the SVP(MPC) again.
TRSTNA000007 | The Storage Navigator service was stopped by an unexpected error, and then is being automatically started again. | Wait for three minutes. If the problem persists, stop the service for the storage system on the Storage Device List, and then start the service again. If the problem persists after the service re-startup, start the SVP(MPC) again. If the problem persists after the SVP(MPC) re-startup, set up the SVP(MPC) again.
TRSTNA000008 | The port number for the Storage Navigator service is not available. | See the troubleshooting section in the manual to perform recovery actions of the troubleshooting code in ( ).
TRSTNA000009 | The port number for the Storage Navigator service is not available. | See the troubleshooting section in the manual to perform recovery actions of the troubleshooting code in ( ).
TRSTNA000011 | The Web Application Server service has been forcibly stopped. This error might occur when the SVP(MPC) is restarted while the service is running. | Stop the service for the storage system on the Storage Device List, and then start the service again. If the problem persists after the service re-startup, start the SVP(MPC) again. If the problem persists after the SVP(MPC) re-startup, set up the SVP(MPC) again.
TRSTNA001003 | The configuration information for the Storage Navigator service could not be collected due to an error, and then the information collection is being retried. | It takes 30 minutes at the maximum to collect the Storage Navigator configuration information. If the status does not change to Ready in 30 minutes, see the troubleshooting section in the manual to perform recovery actions of the troubleshooting code in ( ).
TRSTNA001008 | The Storage Navigator service has been forcibly stopped. This error might occur when the SVP(MPC) is restarted while the service is running. | Stop the service for the storage system on the Storage Device List, and then start the service again. If the problem persists after the service re-startup, start the SVP(MPC) again. If the problem persists after the SVP(MPC) re-startup, set up the SVP(MPC) again.