Contacting customer support

If you need to contact customer support, provide as much information about the problem as possible, including the following:

• The circumstances surrounding the error or failure.

• The content of the error messages displayed on the host systems.

• The content of the error messages displayed in HDvM - SN.

• HDvM - SN configuration information (use the Dump Tool).

• The service information messages (SIMs), including reference codes and severity levels, that HDvM - SN displays.

The HDS customer support staff is available 24 hours a day, seven days a week. If you need technical support, log on to the HDS Support Portal for contact information: https://support.hds.com/en_us/contact-us.html.