Messages issued by Export Tool

If an error occurs when Export Tool is running, error messages are issued to the standard output (for example, the command prompt) and the log file. The following table lists the Export Tool messages and recommended actions to resolve errors.

Export Tool messages

Probable causes

Recommended action

Connection to the server has not been established.

Connection to the server has not been established.

Specify the login subcommand first.

Execution stops.

Execution stops.

Remove errors.

Illegal character: character

An illegal character is used.

Use legal characters.

Invalid length: token

The length is invalid.

Specify a value that has a correct length.

Invalid mode: startup-mode

Operation has failed because the specified startup mode is incorrect.

Specify the correct startup mode.

Invalid range: range

The specified range is invalid.

Check if the correct start and end values are specified.

Invalid URL: URL

The specified URL is invalid.

Check the URL.

Invalid value: value

The specified value is invalid.

Specify a correct value.

Login failed

An attempt to log into the storage system failed. Probable causes are:

1. An incorrect operand is used for the ip subcommand.

2. An incorrect operand is used for the dkcsn subcommand.

3. An incorrect operand is used for the login subcommand.

4. The specified user ID is used by another person, and the person is being logged into the storage system.

5. Currently, the Server Priority Manager window is in use by another user.

6. Currently, another user is running Export Tool.

7. Versions of Device Manager - Storage Navigator and Export Tool do not match.

For 1, 2, and 3, specify the correct operand.

For 4 and 5, take one of the following actions:

  • Determine the user logging in with same user ID and ask the user to log off.

  • Ask the other user to close the Server Priority Manager window.

  • Wait for the other user to quit Export Tool.

For 6, take one of the following actions:

  • Wait for the other user to quit Export Tool.

  • Forcibly terminate running Export Tool.

  • Ask all users not to use Export Tool while someone else is using it.

For 7, match the versions of Device Manager - Storage Navigator and Export Tool.

If the error is not caused by the conditions listed on the left, see Troubleshooting Performance Monitor.

Missing command file

No command file is specified.

Specify the name of the command file correctly.

Missing group name

No operand is specified in the group subcommand.

Specify operands for the subcommand.

Missing host name

No host name is specified.

Specify a host name.

Missing output directory

No directory is specified for saving files.

Specify the directory for saving files.

Missing password

Export Tool cannot find the user password that is used to log into the storage system.

Specify the password.

Missing ip

The ip subcommand is not specified.

Specify the ip subcommand first.

Missing dkcsn

The dkcsn subcommand is not specified.

Specify the dkcsn subcommand first.

Missing time range

No time range is specified.

Specify the time range.

Missing user ID

Export Tool cannot find the user ID that is used to log into the storage system.

Specify the user ID.

Out of range: range

The value is outside the range.

If the range subcommand is used, specify a value within the range from the monitoring start time to the monitoring end time.

If the set subcommand is used with the switch operand, specify a value within the range of 1 to 15.

Permission Denied.

The user ID does not have the required role.

Assign the storage administrator role (performance management) to the user ID.

RMI server error (part-code, error-number)

An error occurs at the RMI server.

For detailed information, see the Device Manager - Storage Navigator Messages.

Serial-Not found

The serial number of the system in which to obtain monitoring data cannot be found.

Specify the serial number of the system connected to the SVP.

Unable to connect to the server: host:port

Access to the server failed.

Check the host name and the port number.

Unable to create temporary directory: tmp

Temporary directory creation failed.

Check the access permission of the directory or if another file exists.

Unable to display help messages

Export Tool cannot display the online help due to a system error.

Run Export Tool again. If the problem occurs again, contact customer support.

Unable to execute ExportTool

The Export Tool execution failed.

The downloaded file might be damaged, or an error might have occurred when running Export Tool. Run Export Tool again. If the error occurs again, contact customer support customer support.

Unable to get ExportTool from the server: URL=URL[, code=error-code]

Export Tool acquisition from the server failed.

File acquisition by HTTP might have failed. Check the URL and HTTP error codes. If this error occurred during data acquistion, no error code is displayed.

Unable to get serial number

Export Tool cannot obtain the serial number due to a system error.

Make sure the SVP is operating correctly, and ensure the SVP is connected to the network.

Unable to get time range for monitoring

SVP does not contain monitoring data.

Accumulate monitoring data, and then run Export Tool.

Unable to read command file: file

Export Tool cannot read the command file.

Specify the name of the command file correctly.

Unknown host: host

Export Tool cannot resolve the host name.

Specify the correct host name.

Unsupported command name: command

Export Tool does not support the specified subcommand.

Specify a correct subcommand.

Unsupported operand: operand

The specified operand is not supported.

Correct the specified operand.

Unsupported option: option

The specified option is not supported.

Correct the specified option.

Same log path: path

The same path is specified for the el.logpath and el.logfile parameters, or the md.logpath and md.logfile parameters.

Check the specifications.

Some file exists in path. What do you do? clear(c)/update(u)/stop(p) You selected "action". Is it OK? (y/n)

Files exist in path.

If you want to clear the files, press the <c> key.

If you want to overwrite the files, press the <u> key.

If you want to stop the operation, press the <p> key.

When you press a key, a message appears and asks whether to perform the specified action.

To perform the specified action, press the <y> key.

To cancel the specified action, press the <n> key.

Specified "ip" is wrong.

The IP address, the host name, or the connection port number is not correct.

Check the IP address, host name, or connection port number of the SVP. If you do not specify the connection port number, 1099 (default) is used. If the probable cause is not applicable, see Troubleshooting Export Tool for Performance Monitor.

Specify the following subcommand before login subcommand: retry

The retry subcommand is written in an incorrect position in the command file.

Write the retry subcommand before the login subcommand.

Syntax error: line

A syntax error is detected in a command line in your command file.

Check the command line for the syntax error, and then correct the script.

Some operands must be enclosed by double quotation marks ("). Check the command line to find whether double quotation marks are missing.

[login]version unmatched

The Export Tool version does not correspond to the Device Manager - Storage Navigator software version.

Upgrade Export Tool to match the Export Tool and Device Manager - Storage Navigator software versions.