This version of the Hitachi Remote Ops Service Processor Agent supports the following Hitachi Vantara storage products, so long as they run the supported Windows OS versions:

Virtual Storage Platform 5600/5500/5500H/5200/5100
Virtual Storage Platform F/G 800/600/400/200/100 (VSP F/G 800/600/400/200/100)
Virtual Storage Platform F/G 1500/1000 (VSP F/G 1500/1000)
Hitachi Unified Storage VM (HUS VM)
Virtual Storage Platform (VSP)

Please Note: Install Hitachi Remote Ops Monitor Agent 8.1 or later to monitor VSP F/G 900/700/370/350/130 systems.

Hitachi Remote Ops Service Processor Agent versions C.E and onward use Microsoft .NET Framework 4.6, which supports the following Windows OS versions:

Windows 11
Windows 10
Windows 8.1
Windows 8
Windows 7 SP1
Windows Vista SP2
Windows Server 2022
Windows Server 2019
Windows Server 2016
Windows Server 2012 R2
Windows Server 2012
Windows Server 2008 R2 SP1
Windows Server 2008 SP2

See the release notes for important information about bug fixes and new functionality included in this version of the Hitachi Remote Ops Service Processor Agent.

See the User Guide for detailed instructions on installing and configuring the Hitachi Remote Ops Service Processor Agent.

If you encounter any problems during installation or when running the application, reference the Troubleshooting section of the User Guide first, and the Knowledge portal second, before escalating Remote Ops issues.

Installing the Hitachi Remote Ops Service Processor Agent

You can install the Hitachi Remote Ops Service Processor Agent in one of two ways:

Installing from Removable Media

• Insert the media into the appropriate CD drive or USB port of the SVP.
• Launch a Remote Desktop session into the SVP.
• Open Windows Explorer and navigate to the CD or USB drive.
• Navigate into the Service Processor Agent directory on the drive.
• Double-click the Service Processor Agent Setup.exe program in that directory.
• Close or minimize any open windows so that you can see the installation program.
• Follow the on-screen directions and prompts.

Installing Remotely

• Insert the CD into the CD-ROM drive of your local system.
• FTP or otherwise transfer the file HtRemoteInstall.zip to the remote SVP.
• Launch a Remote Desktop session into the SVP.
• Navigate to the Service Processor Agent directory.
• Execute the setup program (Service Processor Agent Setup.exe) by double-clicking on it.
• Follow the directions presented by the installer and click Continue on the final panel of the installer.
• Verify that the Service Manager reports the correct version in the lower right-hand section of the panel.
• Start the appropriate services by clicking the Start buttons.
• Open the log files to view the startup messages and ensure that the correct version is reported.
• Click OK to minimize the Service Manager application to the system tray.

Configuration

For detailed step-by-step installation instructions and explanations, see the User Guide in the root directory of the installation media. After installation, the User Guide will be available through both the Start Menu and via the Help button in the Service Manager.

These directions are for the simplest and most common configuration � a single system functioning as both a Service Processor Agent and Site Manager. For other configurations, see the User Guide.

• If installing the application on a storage product with Dual SVPs, install the application on the standby SVP first. Configuring the application on the standby can usually be skipped. Once the application is installed and configured on the primary SVP, it will push the settings to the the SVP Agent running on the standby SVP, so long as the SVP Agent service is running on the standby SVP.
• After installing the application, close or minimize any open windows other than the Service Manager.
• Click on the Site tab of the Service Manager and enter the site ID (which is required) and optionally the customer name.
• Click the Center tab and edit the contact methods list with proxy information if required for internet access to Hitachi Remote Ops.
• Click the Subsystems tab and validate the first entry in the list as the local subsystem.
• Click the General tab and click the Site Manager Log and Agent Log buttons to view the log files (which should be empty at this point). Click the button labeled Arrange and leave the log windows open at this time.
• On the Service Manager window, click the Apply button. Correct any validation problems pointed out by the Service Manager. If you see a message indicating that the Service Processor Agent could not update the configuration on the standby SVP, then either the application needs to be installed on the standby SVP or the SVP Agent is not running on the standby SVP.
• Click Yes when prompted to start the services.
• Watch the logs for a minute or so to look for any errors or unusual messages.
• On the Utilities tab, click Transfer Now to test a call home to Hitachi Remote Ops.
• Watch the logs until the call completes and look for any errors or unusual messages.
• Close the log windows.
• Click OK on the Service Manager to minimize the application to the system tray.

Notes About the Installation Environment and Best Practices

[1] Full Hitachi Remote Ops Service Processor Agent functionality requires use of the following TCP ports:

• 2056 for communication from each subsystem to the Site Manager
• 2057 for communication from the Site Manager to each subsystem
• 443 for data transfer from the Site Manager to the Hitachi Remote Ops Center
• 4431 or whichever port is configured during installation to host the Web Interface on the Site Manager

[2] When upgrading the application, we recommend that you install the latest version on both the Site Manager and on all systems.

[3] The application settings from the prior version are always preserved during an upgrade.

[4] On new installations, Remote Ops polling and the Web Interface are enabled by default. Both can be disabled or further configured in the Service Manager. Refer to the User Guide to do so.

Hitachi Remote Ops Service Processor Agent applications, this documentation, and all associated files and documents are:

Copyright � 1995-2021 Hitachi Vantara
All rights reserved.

This tool and associated documentation are intended for internal use only by qualified and authorized personnel of Hitachi Vantara Corporation.