Enclosure Status

Status is Offline

1. Check whether the expansion cable to the disk enclosure or controller enclosure is removed.
   • If yes, go to step 2.
   • If no, go to step 3.

2. Plug in the expansion cable.

   After the expansion cable is plugged in, log in to the ISM, and choose Event > Event Management from the menu bar. In the displayed Event Management dialog box, click the Events tab. Select device and source, and click Query. Check whether Recovered At of the Disk Enclosure Is Offline event is displayed.

   • If yes, no further action is required.
   • If no, go to step 3.

3. Check whether the power indicator of the disk enclosure is green on site.
   NOTE:

   If the indicator is green on, it indicates that the disk enclosure is powered on. If the indicator is off, it indicates that the disk enclosure is powered off.

   • If yes, go to step 5.
   • If no, go to step 4.

4. Power on the disk enclosure.

   After the disk enclosure is powered on, on the ISM, choose Event > Event Management from the menu bar. In the displayed Event Management dialog box, click the Events tab. Select device and source, and click Query. Check whether Recovered At of the Disk Enclosure Is Offline event is displayed.

   • If yes, no further action is required.
   • If no, go to step 5.

5. Check whether the expansion module of the disk enclosure is faulty.
   On the menu bar of the ISM, choose Event > Event Management from the menu bar. In the displayed Event Management dialog box, click the Faults tab. Check whether events related to the fault of the expansion module exist (the events occur when the disk enclosure goes offline).

   • If yes, go to step 6.
   • If no, go to step 7.

6. Replace the expansion module.
   After the fault is handled, choose Event > Event Management from the menu bar. In the displayed Event Management dialog box, click the Events tab. Select device and source, and click Query. Check whether Recovered At of the Disk Enclosure Is Offline event is displayed.

   • If yes, no further action is required.
   • If no, go to step 7.

7. Collect related event information, and send it to technical support engineers for further handling.