HMC system information panel shows all zeros

Use this procedure to find out what to do when the system information panel shows all zeros in the fields for installed, activated, and accepted levels.

1. Determine the current level of server firmware using the ASMI or the operating system. See Viewing existing firmware (Licensed Internal Code) levels.
2. Determine the current flash side by issuing the following command from the command line.

   lssyscfg -r sys

3. Record the information that is displayed in the results for curr_power_on_side (either temp or perm). You will need this information later in this procedure.
4. Prepare the managed system to shut down and restart on the other service processor flash side by performing these steps:
   1. Expand the Licensed Internal Code Maintenance folder.
   2. Click the Licensed Internal Code Updates icon.
   3. In the contents area, click Flash Side Selection.
   4. To shut down and restart to the other flash side of the service processor: In the Flash Side Selection window, select p-side or t-side based on the information recorded in step 3. If you recorded temp, select p-side, if you recorded perm, select t-side.
   5. Click OK.
   6. In the Confirm Flash Side Selection window, click OK.
5. Restart the managed system.
   Note: This process is disruptive. You need to manually shut down all the applications and logical partitions to prevent the system from shutting them down abnormally during the process.
   Use the usual procedures to shut down the logical partitions:

   • To shut down AIX^® logical partitions, see Shutting down AIX.
   • To shut down i5/OS^® logical partitions, use the Power Down System (PWRDWNSYS) command from an i5/OS command line (either in a 5250 emulator session on your HMC, or on the Operations Console). For further instructions, see Shutting down i5/OS logical partitions.
   • To shut down Linux^® logical partitions, see Shutting down Linux.
6. Perform a disruptive activate from the HMC:
   1. Expand the Licensed Internal Code Maintenance folder.
   2. Click the Licensed Internal Code Updates icon.
   3. In the Contents area, click Change Internal Code.
   4. In the Target Object Selection window, click the target system, and click OK.
   5. In the Change Internal Code window, select Select advanced features, and click OK.
   6. In the Advanced Features window, select Disruptive activate, and click OK. At the end of a disruptive process, the managed system automatically returns to its original state.
7. After the system restarts, use the HMC's system information panel to determine the activated level. Refer to Viewing existing firmware (Licensed Internal Code) levels.
8. Choose from the following options:
   • If the activated level is still 0, then there is a problem with both flash sides. Contact your next level of support to proceed.
   • If the activated level is a level other than 0, you can use the advanced feature "Install and activate (implied Retrieve)" option to install either the highest level or the specific update level you want. For details, see Getting a specific firmware (Licensed Internal Code) fix with an HMC.