Specifying the connection type from the HMC

Learn how to specify the connection type from the HMC.

1. In the navigation area, open Service Applications.
2. Select Remote Support.
3. Select Customize Outbound Connectivity.
4. Choose from the following options:
   • Local modem: This option enables you to send problem information and system data to service and support using the modem on your HMC. You can select this option if the following are true:
     • Your HMC does not have a high-speed Internet connection.
     • You do not have any i5/OS^® logical partitions with high-speed Internet connections.
     For more information about how you can use this connection type in your environment, see the following scenarios:

     • Scenario: Multiple AIX^® logical partitions with an HMC
     • Scenario: Multiple i5/OS logical partitions using the HMC modem
   • Internet VPN: This option enables you to send problem information to service and support using a high-speed Internet connection on your HMC. Some companies restrict this type of connection for security reasons. Before you select this option, be sure your company's security policy permits this type of connection.
     Note: Internet and Internet VPN are both preferred options for connectivity because they can utilize an existing high-bandwidth internet connection which allows for enhanced service and support.
   • Internet: Allows you to enable the use of an existing Internet connection for outbound connectivity that allows the HMC to perform call-home functions over an encrypted Internet Secure Sockets Layer (SSL) connection.
     Note: Internet and Internet VPN are both preferred options for connectivity because they can utilize an existing high-bandwidth internet connection which allows for enhanced service and support.
   • Pass-Through Systems: This option enables you to send problem information to service and support through a pass-through system. This pass-through system can be another HMC or a logical partition on your server that supports the Layer 2 Tunneling Protocol (L2TP). Currently, only logical partitions with the V5R3 level of i5/OS can support L2TP and so they are the only logical partitions that can be used as pass-through systems.

     You can select this option if the following are true:

     • Your HMC does not have a high-speed Internet connection.
     • You have an i5/OS logical partition running V5R3.

     For more information about how you can use this connection type in your environment, see Scenario: Multiple i5/OS logical partitions using a direct Internet connection on an i5/OS logical partition.