Closing serviceable events

Use this procedure to manually close a serviceable event to remove it from the list of active problems.

In many cases, a serviceable event is closed automatically as part of the repair process. However, if a serviceable event does not require service and no longer requires attention, you can manually close the serviceable event from this interface.

To close a serviceable event, follow these steps:

In the navigation area, open Service Applications.
Select Service Focal Point.
Select Manage Serviceable Events.
Select the criteria for the serviceable events that you want to view, and click OK. The Serviceable Event Overview window is displayed.
Sselect one or more of the serviceable events that you want to close, and select Selected > Close Event. The Serviceable Event Comments window opens.
Enter comments if necessary, and click Close Events.
On the Close Serviceable Event dialog, click Yes to close the serviceable event.