Using the control panel to collect reference codes and system information

Learn how to use the control panel to collect reference codes and other system information.

Follow these steps to collect reference codes and system information (functions 11 through 20) using the control panel:
Note: Ensure you have a printed copy of the appropriate problem reporting form to document the information you collect here. For details, see Using the problem reporting forms.
  1. On the control panel, press the increment button until 11 is shown on the Function/Data display.
    1. Press Enter.
    2. Record the 32-character code: 16 characters from the first line, and 16 characters from the second line of the Function/Data display.
  2. Press the increment button until 12 is shown on the Function/Data display.
    1. Press Enter.
    2. Record the 32-character code.
  3. Press the increment button until 13 is shown on the Function/Data display.
    1. Press Enter.
    2. Record the 32-character code.
  4. Press the increment button until 14 is shown on the Function/Data display.
    1. Press Enter.
    2. Record the 32-character code.
  5. Press the increment button until 15 is shown on the Function/Data display.
    1. Press Enter.
    2. Record the 32-character code.
  6. Press the increment button until 16 is shown on the Function/Data display.
    1. Press Enter.
    2. Record the 32-character code.
  7. Press the increment button until 17 is shown on the Function/Data display.
    1. Press Enter.
    2. Record the 32-character code.
  8. Press the increment button until 18 is shown on the Function/Data display.
    1. Press Enter.
    2. Record the 32-character code.
  9. Press the increment button until 19 is shown on the Function/Data display.
    1. Press Enter.
    2. Record the 32-character code.
  10. Press the increment button again until 20 is shown on the first line of the Function/Data display.
    1. Press Enter.
    2. Record the machine type, model, and serial number that is shown.
Note:
  1. If 11 is shown in the Function/Data display on the control panel display, the numbers that follow are the reference codes.
  2. If a number other than 11 is shown in the Function/Data display, the number might not indicate a problem with the system. These reference codes might indicate functions you select from the control panel display.
  3. If you have a console with Type and Reference Code columns on it, record the data under the Type column as the first 4 characters of function 11 on the problem reporting form. For details, see Using the problem reporting forms. If an A, B, C, or D is displayed as the first character in the Type column, use the data in the Reference Code column as the last 4 characters of function 11. For information about who to contact if you need more help, refer to Contacting IBM service and support.
Parent topic: Collecting reference codes and system information
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