Using i5/OS tools to collect reference codes and system information

Learn how to use i5/OS® tools to collect reference codes and other system information.

Use this procedure to learn how to search the service action log for an entry that matches the time, reference code, or resource of the reported problem and then activate the indicator light for the failing part.
Note: Ensure you have a printed copy of the appropriate problem reporting form to document the information you collect here. For details, see Using the problem reporting forms.
  1. Be sure that you log in with service level authority.
  2. On the command line of the i5/OS session, type strsst and press Enter.
  3. Type your service tools user ID and service tools password on the System Service Tools (SST) Sign On display and press Enter.
    Note: The service tools password is case-sensitive.
  4. Select Start a service tool from the System Service Tools (SST) display. Press Enter.
  5. Select Hardware service manager from the Start a Service Tool display and press Enter.
  6. Select Work with service action log from the Hardware Service Manager display and press Enter.
  7. On the Select Timeframe display, change the From: Date and Time to a date and time prior to when you began having the problem.
  8. Search for an entry that matches one or more conditions of the problem:
    • Reference code
    • Resource
    • Date/Time
    • Failing item list
  9. Select option 2 (Display failing item information) to display the service action log entry.
  10. Select option 2 (Display details) to display location information. The information displayed in the date and time fields is the date and time for the first occurrence of the specific reference code for the resource displayed during the time range selected.
  11. Record the information.
Parent topic: Collecting reference codes and system information
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