Specifying your company's contact and account information

It is important that you specify contact and account information on the HMC because it helps the service and support organization contact the correct person in your company in the event of a system problem.

The contact and account information also can be used to gather information about your company's service history, which might help solve a problem more quickly.

Use the Remote Support application on the HMC to specify your contact and account information. To specify this information, follow these steps from your HMC:

  1. In the navigation area, open Service Applications.
  2. Select Remote Support.
  3. Select Customize Customer Information.
Parent topic: Supporting information for connecting the HMC to service and support
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