Use this information to learn how to allow the service and support organization to access your server or HMC.
To enable remote service representatives to access your HMC or server, follow these steps:
In most cases, you can enable remote support only when you are present to work with the service and support organization. This is called an attended session. However, you can also set your HMC's modem to answer incoming service calls or use a combination of call-in and call-back settings for unattended sessions.