Ensuring you have a connection to service and support

Find out how to ensure that you have a connection to service and support.

To download fixes from the service and support system or Web site to your HMC or server, you must have a connection to service and support either through a modem, direct or indirect Internet, or pass-through system.

To verify that the service connection is working, perform the following steps:

In the navigation area, open Service Applications.
Select Remote Support.
Select Customize Outbound Connectivity.
Select the tab for the type of outbound connectivity that you chose for your HMC (Local Modem, Internet VPN, or Pass-Through Systems). For more information about these settings, see Specifying the connection type from the HMC.
Note: If a connection to service and support does not exist, set up the service connection before proceeding with this procedure. For instructions on how to set up a connection to service and support, see Setting up AIX, IBM i5/OS, Linux, and the HMC to connect to service and support.
Click Test.
Verify that the test completes successfully. If the test is not successful, troubleshoot your connectivity and correct the problem before proceeding with this procedure.