Use this resource to access information that supports the Service, support, and troubleshooting topic.
Listed below are sources of information that relate to the Customer troubleshooting and service topic collection.
i5/OS® manuals
- Backup
and Recovery
(4000 KB) - Local
Device Configuration (764 KB)
Web sites
- Performing Licensed Internal Code Maintenance module in IBM® Resource Link™ Web site at http://www.ibm.com/servers/resourcelink
- AIX® documentation Web site at http://publib16.boulder.ibm.com/pseries/en_US/infocenter/base/aix.htm
- Directory of Worldwide Contacts Web site at www.ibm.com/planetwide/
- Electronic Service Agent™ Web site at http://www.ibm.com/support/electronic/navpage?category=5. This Web site enables you to search for the appropriate user's guide for Electronic Service Agent running on AIX or Linux®.
- Fix Central Web site at http://www.ibm.com/eserver/support/fixes/. This Web site enables you to search for the fixes you need for server firmware, HMC machine code, and operating systems.
- POWER5™ Code Matrix Web site at http://www14.software.ibm.com/webapp/set2/sas/f/power5cm/home.html
- Hardware Management Console Web site at http://www14.software.ibm.com/webapp/set2/sas/f/hmc/home.html
- IBM Electronic Services News Web site at http://www.ibm.com/support/electronic. Use this Web site to view the server information you have shared with IBM.
- Service and productivity tools for Linux on POWER™ Web site at http://www14.software.ibm.com/webapp/set2/sas/f/lopdiags/home.html
- iSeries™ Information Center at http://www.ibm.com/eserver/iseries/infocenter. The iSeries Information Center is a source for technical information about the iSeries server. The information center is your starting point for all iSeries technical information.
- Microcode downloads Web site at http://www14.software.ibm.com/webapp/set2/firmware.
- My IBM profile Web site at http://www.ibm.com/account/profile/us. Use this site to create an IBM ID for each of the people you want to have access to the information that Electronic Service Agent™ shares with IBM.
- Online Publications Web site at http://publib.boulder.ibm.com/isrvagt/sdsadoc.html. This Web site enables you to search for the appropriate simplified activation user's guide for Electronic Service Agent running on i5/OS.
- RFC Editor Web site at http://www.rfc-editor.org/rfcsearch.html. This Web site allows you to view RFCs.
- Support for UNIX® servers Web site at http://www-1.ibm.com/servers/eserver/support/pseries/
- iSeries integrated xSeries® solutions troubleshooting Web site
Other information
- Managing your server and devices
- Cabling the HMC
- Start or stop the system
- Overview of passwords
- Installing features and replacing parts
- Managing
your server using the Hardware Management Console:
- Managing the HMC 5250 console
- Backing up critical HMC data
- Accessing the control panel functions using the HMC
- Disconnecting another HMC connection
- Initializing profile data.
- Resetting the operating system on a logical partition
- Restoring profile data
- Updating managed system or frame information
- Viewing information about the managed system
- Shutting down, rebooting, and logging off the HMC
- Powering off the managed system
- Partitioning
the server
- Creating a system profile
- Copy a system profile
- Activating a partition profile
- Recovering partition data on a managed system
- Manufacturing default configuration
- Resetting the server to a nonpartitioned configuration
- Restarting and shutting down AIX in a logical partition
- Shutting down i5/OS partitions
- Restarting and shutting down Linux in a logical partition
Service provider information
- HMC isolation procedures
- (A1xx) Service processor reference (attention) codes
- (A2xx, B2xx) Logical partition reference codes
- (AAxx) Partition firmware reference (attention) codes
- (B3xx) Connection monitoring reference codes
- (BAxx) Partition firmware reference (error) codes
- (CAxx) Partition firmware progress codes
- (C1xx) Service processor progress codes (checkpoints)
- (C2xx) Virtual service processor progress codes
- (C900) i5/OS IPL status progress codes
- (D1xx) Service processor progress codes (service processor dump and platform dump)
- (D1xx) Service processor status progress codes
- General status progress codes (D6xx)
- General status progress codes (D9xx)
- IPL status progress codes
- (C700) Server firmware IPL status progress codes
AIX information AIX documentation can be found
on the AIX documentation Web site (http://publib16.boulder.ibm.com/pseries/en_US/infocenter/base/aix.htm)
.
i5/OS information
- CL finder
- Common reference codes for software installation
- Create message queue QSYSMSG for severe messages
- Details: Messages
- Display message details
- Display messages in the QSYSMSG queue
- IPL SRC finder
- Operations Console
- Scenario: Message monitor
- Troubleshoot system reference code (SRC) data for Operations Console
- Use the Analyze Problem (ANZPRB) command
- Use the Work with Problems (WRKPRB) command
- Electronic Service Agent
Saving PDF files
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- Click Save Target As... if you are using Internet Explorer. Click Save Link As... if you are using Netscape Communicator.
- Navigate to the directory in which you would like to save the PDF.
- Click Save.
Downloading Adobe Reader
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