Scenarios: Service and support

These scenarios demonstrate several ways you can connect your server and HMC to the service and support organization.

Note: In these scenarios, it is assumed that you have enabled automatic connection to service and support. It is possible (although not recommended) for you to maintain manual control of each electronic connection by requiring manual authorization of each system attempt to connect electronically.

A server with numerous partitions, different operating systems, and an HMC has requirements that determine how to best use the service tools, while a server that does not have an HMC has different requirements. If you manage your server with an HMC, you can use the Guided Setup wizard on the HMC to install your service tools. If you do not have an HMC, you can set up your service tools manually.

Compare the scenarios to your own server environment, and set up your server to best meet your service and support requirements.

Scenarios: AIX
If you are running the AIX^® operating system, follow this link to find the most common service scenarios for AIX.
Scenarios: IBM i5/OS
If you are running the i5/OS^® operating system, learn about the most common service scenarios for connecting i5/OS to service and support.
Scenario: Linux without an HMC
If you are running the Linux^® operating system, learn about the most common service scenario for Linux.

Parent topic: Customer service, support, and troubleshooting