Troubleshooting keyboard problems when connected to a KVM switch for the 1x8 or 2x8 console manager

Learn about troubleshooting the KVM switch on a 1x8 and 2x8 Console Manager.

Before beginning this isolation procedure, invoke the OSCAR interface on your monitor. The OSCAR interface uses step-by-step menus allowing you to view, configure and select target devices connected to your KVM switch. Information on using OSCAR can be found in your Console switch installation and user's guide (680 KB) or Local 2x8 Console manager user's guide (6000 KB).

1. Does your keyboard invoke OSCAR?
   • No: Go to step 4.
   • Yes: Go to step 2.
2. When selected, do any of your powered on servers accept input from the keyboard?
   • No: Go to step 4.
   • Yes: Go to step 3.
3. Is the cable connected properly to the PS/2 or USB port on the server that does accept keyboard input?
   • No: Reseat the cable and check the keyboard.
   • Yes: Go to step 7.
4. Is the keyboard seated correctly at the KVM switch?
   • No: Reseat the cable and check the keyboard.
   • Yes: Go to step 5.
5. Connect a different keyboard to the same user port on the KVM switch. Ensure the keyboard cable is correctly seated.

   Is your keyboard now functioning?

   • No: Follow the problem determination guide for the keyboard you replaced.
   • Yes: Go to step 6.
6. Power cycle your KVM switch by toggling the On/Off switch back and forth, ending with the On/Off switch in the "On" position.

   Is the keyboard working?

   • No: Replace the KVM switch.
   • Yes: This ends the procedure.
7. Replace the KVM conversion option (KCO) or the USB conversion option (UCO). This will be dependent on the option that is in use and connects to your server.

   Is your keyboard working?

   • No: Go to step 8.
   • Yes: This ends the procedure.
8. Change the port on your KVM switch to which the CAT5 cable going to the KCO or to the UCO is attached.

   Is your keyboard working?

   • No: Replace the KVM switch.
   • Yes: This ends the procedure.